Transmission Stuck In Gear problems of the 2019 Dodge Grand Caravan

Tl- the contact rented the 2019 Dodge caravan. The contact stated that the gear shifter gets stuck between park and reversed, while sitting in the vehicle idling. The contact step out of the vehicle, the vehicle start to roll backward, as a result the contact was hit by the front driver side door and was drag by the vehicle. The vehicle was stop by unknown person. The contact sustained leg, back, arm shoulder injuries that required medical attention. A police report was filed. There was no crashed or fire. The vehicle was taken to an independent mechanic where it was diagnosed that it was missing the lock between the park and reversed gate and advised the contact to take the vehicle to a Dodge dealer. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 2,000. Aw.