general problems of the 2015 Dodge Journey - part 1

Driver side headrest deployment while parked without collision.

My daughter sat inside the passenger seat while the car was parked, and the passenger headrest deployed onto the back of her head.

Both front headrests have deployed. Car was sitting in driveway at night, came out in the morning and headrests were open/deployed. Plastic pieces inside snapped and will not lock back together. I have found hundreds of similar issues that people had with the same model of vehicle.

Passenger side head rest deployed. Plastic clips broke.

Driver’s headrest deployed, popped open while vehicle was turned on but in park. My safety was at risk , had I been driving not exactly sure how I would have reacted. Especially since when it deployed ( exploded open) it did so to the back of head causing blunt pain from back of head down neck. Initially thought I had been rear ended due to loud noise and force of head being pushed forward. There was no forewarning at all. Due to pain, was not able to verify with dealer of insurance agent as of yet.

Headrest deployed while driving!.

The passenger headrest burst open in its own with no incident causing it to do it.

Drivers seat head rest deployed at a stop light which caused my head to jerk forward.

Front passenger headrest deployed for no reason and it cannot be put back. Will be taking to dealership. Seems to be a common issue.

My driver side headrest popped forward. Apparently this is a safety feature if you are in an accident, I have not been in an accident. I noticed on 8-28 the headrest felt different while driving and when I got to work I looked at it and the front of the headrest was detached. After looking online this has happened to many Dodge owners, I’m glad it didn’t happen while I was driving.

Went car this morning and notice the front passenger head rest was pop/broken. There are no accident, hit misuse to car. This is a family car.

Spontaneous deployment of active head restraint of passenger side of vehicle occurred. The passenger seat was occupied when spontaneous deployment occurred which caused passenger to experience head and back pain. The deployment of active head restraint was not the result of collision as the active head restraint spontaneously deployed while the car was in motion. No safety dash features predicted the spontaneous deployment of head rest.

The front passenger seat head rest has snapped open or apart while it was parked & no one in the seat. It appears there is a broken clamp or snap that holds it together. This seems like it could be a safety hazard if there was a collision, the headrest might push a passengers head forward instead of restraining.

Driver seat headrest deployed without any accident or driving.

While my car was stationary, my passenger headrest safety mechanism (or active head restraints (ahr)) deployed. The soft piece of the headrest unexpectedly and violently popped out from the plastic unprompted. Luckily, nobody was in that seat, but the noise startled me so badly I thought I was hit. Upon inspection, two plastic clips that hold the strap in place had snapped and broken, releasing the mechanism. I promptly called a Chrysler dealer and they scheduled me for a warranty replacement. The serviceman said this is a known issue, and that a lady suffered this same issue a couple weeks ago but on the driver's side. He said that although this is a known issue, there is no recall. When asked if I could have the driver's side preemptively replaced, he said it would have to be at my expense. If I had been driving and it happened on the driver's side, I likely would've gotten into an accident and/or been injured. If this is a known issue (and if you research online, it is), why is there no recall? what if this causes a crash and death?.

I was driving and I had a passenger. We were just driving like normal. All of a sudden the passenger headrest snapped. It was pretty loud. The pieces inside the headrest are broken and will not snap back together. Luckily there were no injuries despite the force when it broke.

The passenger head rest exploded while driving scared me like to had and accident glad no one was sitting in it they could have been injured made a loud boom shook the car I have ptsd from vietnam did not help none at all.

Headrest just popped open, the 2015 Journey is equipped with headrests that open upon impact to reduce whiplash and protect the neck. My driver side one popped for no reason while driving, which can be a dangerous situation if moving or on the highway.

The headrest deployed while parked in my drive way. It’s supposed to be a safety feature for accidents but I’d the drivers side deploys next when I drive it will cause an accident. I am now uncomfortable driving unsure of when it will happen again.

On Nov. 18,2021 while driving my 2015 Dodge Journey suddenly felt like something slammed into the back of my driver seat, and into the back of my head. Come to find out my headrest airbag deployed. I feel this should be repaired at the expense of manufacturer. It is a defect that can cause injury to driver. I was not in an accident was just driving down the road. I have had pain in my neck and head since this occured.

We went to get in our vehicle and the headrest had deployed while no one was in the vehicle. It has not been in an accident.

The passenger side front seat headrest deployed for no reason while sitting parked in a parking spot!.

I was just driving and the head rest came apart on the front passenger side. I can’t get it to go back together.

While driving in a heavy downpour, the front passenger head rest deployed into automatic restraint position. Vehicle speed was below 30 mph and nothing but rain was impacting the vehicle. Thankfully no one was in the seat at the time or this could have caused a head injury to an unsuspecting passenger.

My car's passenger side headrest deployed while I was sitting in a parking lot. I was the only one in the car and hadn't touched anything. No crash and no warning lights beforehand.

Leaned seat forward to clean behind, headrest deployed and won't reattach.

I was sitting in passenger seat talk to my family. Vehicle was in parking and the head rest popped open. Causing my head to jerk forward. No one touched head rest it just popped open.

The headrest on both driver and passenger seats that are supposed to deploy in case of an emergency have deployed due to a broken pin holder that is made of plastic. The latches are still locked yet the pin that the latches hold on to has broke free from the holder rendering the safety feature useless and costing $575 to replace per seat.

I was driving and my driver's side headrest deployed. The following week my son moved the seat to vacuum and the passenger side head rest deployed.

Driver side headrest has deployed, and there was no warning or notification prior to this happening. I should not have to pay hundreds of dollars on a replacement if clips or what may it be to hold device together are faulty. 1st vehicle with this problem, and now my 2nd Jeep compass has this issue as well. No accidents, just deployed.

After pumping gas I get back in my car to the drivers side head rest deployed. It was in park, I was not driving, there should be no reason this should of happened. Ive tried to put it back as stated in the owners manuel and it will not lock back in place. Ive called the dealership and this cost $500 or more to repair. Dodge needs to have a recall on this!!! if I would have been driving this could of caused me to get in an accident. This really needs to be investigated!!!.

Passenger head rest is deployed, vehicle was stationary.

Both of the head rests in the front have deployed and the plastic piece that holds it in place has broken into pieces. Both happened while car was stationary.

On the passenger seat the head rest just popped opened for no reason. The vehicle was stationary at my house my house which is on e warren st within 1 day of the head rest popping open. This need to be placed as a recall. The repair cost is to expensive.

I had just gotten into my car it was still in park I started my car and proceeded to make a phone call while the car was on and parked. While taking I heard a loud explosion sound. It scared me and I thought some one had shot a gun. It turned out that the passengers side head rest had deployed for no reason. I am thanking god my father was not with me that day as he normally is. My dad has a sever tbi if this had happened while he was in that seat there is no doubt that the force with which it happened would have killed him.