Front Seat Head Restraint problems of the 2018 Dodge Journey

While driving, without any warning,the front passenger seat headrest exploded, hit my wife in the back of the head and snapped her neck forward, almost knocked her out. I can't imagine what could happen if this exploded on the drivers side and caused an accident (I'll bet this has happened but was overlooked). I contacted the local Dodge dealer and they claimed they have never heard of this issue before. . . I advised them to do some online research. . . It has happened thousands of times! the dealership said it cost about $1000 to replace (times two for the drivers side as well). Now we are afraid to drive this vehicle as we have no way of knowing when the drivers seat headrest will explode! as for this being a safety feature to protect against a rear end collision, it is not, and there is no indication of someone hitting the rear end of this vehicle. I spoke to a mechanic I know and he has never heard of such a thing.

The contact owns a 2018 Dodge Journey. The contact stated while driving at approximately 5 mph, the passenger’s side headrest detached. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the passenger’s side headrest needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.

I have a 2018 Dodge Journey I had the driver sest reclined all the way back to vacuum. I lift the handle to put seat up and it flew forward hard. After turning on vehicle noticed airbag light is on. Took to Dodge they said its the driver headrest the wires were pulled out and activated airbag light. The warranty wont cover it because they said the wires got ripped off from someone intentionally pulling the seat off. The seats are dangerous as fast as they flip forward. There must have been a defect if the wires got unattached from just it swinging forward.