Electrical Jack problems of the 2012 Dodge Ram 1500

After having a breakdown, due to road debris damaging a wheel / tire, I was left stranded on the side of the road, as I was unable to remove my spare tire and change the wheel as my emergency roadside jack and tools to lower the spare tire were missing. I contacted customer service and advised them of what was going on. They declined to help me, and further stated that most vehicle do not come with such items as I have roadside assistance. I let the representative know he was incorrect in making such a statement as it is a requirement as far as I was concerned, my manual states I have one, as well as there is a place for one to go, however the pack it's self is not there. He then told me I should have reported the problem sooner. After asking him how I would have known about it until I had an emergency, he told me I should have inspected the equipment before purchasing the vehicle. He states someone may have taken it, if I loaned out the vehicle. As the call progressed and he was absolutely set on not helping me, I asked him when he last checked on his emergency equipment, he in return stated we were talking about my vehicle and what I should have done, not his or what other people do.

Dodge ram laramie1500 4x4 crew cab built in June 2012 has factory 20x9 aluminum chrome clad wheels with goodyear wrangler hp p275/60r20 tires. Problem with this is the spare tire & the factory jack. Had a rear passenger side tire blow out and had to jack the truck to fix the flat. First, the spare tire size is p235/85r17, my wheels are 20" rims and 1-1/4 higher over all. This truck has the electronic stability control (esc) which states to have the proper size rims & tires as this system may not function properly if they are different sizes. Secondly, the jack Dodge provides can't hold the weight of these trucks. This jack collapsed soon after raising the flat truck tire 1-2" off the ground, the worm gear looks like a u-bolt. Called both the dealer I purchased the truck from in December 2012 and Dodge. Neither is willing to help remedy these problems. Dodge did have a recall 12v192000 Jan 5th 6th 2012 for the spare tire not being sized correctly. Is this not the same case?.