Steering Gear Box Shaft Pitman problems of the 2005 Dodge Ram 3500

The contact owns a 2005 Dodge Ram 3500 quad st. While attempting to make a left turn, the contact heard a loud clicking noise and he noticed that all wheels were parallel to one another; however, the steering wheel was upside down and became difficult to steer. The failure was similar to NHTSA campaign id number:10e013000 (steering: gear box: shaft pitman). The contact informed the dealer that he was hearing a loud clicking noise prior to the incident but the dealer was unable to duplicate the failure. The manufacturer was notified and the contact was awaiting a response. The vehicle had not been repaired. The current and failure mileages were approximately 120,000.