general problems of the 2013 Ford C-max

The contact's wife owns a 2013 Ford C-max. The contact stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal. The contact also stated that an abnormal hissing and crackling sound would emit from the vehicle without warning. The vehicle was taken to a dealer where it was diagnosed with a defective transmission. The vehicle was not repaired. The manufacturer was notified of the failure and was informed that there were no recalls or warranties on the vehicle. The vehicle remained in the possession of the dealer. The failure mileage was approximately 180,000.

I have owned this car for the last 9 years and have kept it well-maintained. For over a year, the car stalls in the midst of driving, even on a highway, leaving me the only option to find a shoulder or safe area to park. After I turn off the engine, wait for a few minutes, and turn it back on, the engine turns on just fine and I am able to drive. Lately (for about a month or so) this has been happening more frequently(every other day, sometimes twice in a short while compared to once every 3-4 weeks). A few months ago I took it to the local Ford dealership and they told me, that they would need to replace the hybrid system, with an estimated cost of $15000, which didn't make any sense as even car is not worth that much. I also called Ford customer service and even they didn't offer much and just told me something to the effect of "tough luck". I came across this post https://fordcmaxhybridforum. Com/topic/7570-ac-cuts-off-then-gas-motor-stalls-yellow-wrench/ which matches exactly with the issue I am experiencing. That particular car owner was able to get the transmission replaced by Ford, under a California law and the issue was resolved. This seems to suggest, that Ford bears the responsibility for this manufacturing fault and they should own up to it. It is not fair that after paying over $35000, for the car, the only options I am given is to either take the risk of a catastrophic accident with the car stalling in the midst of a highway (with no safe place to stop) or just junk the car. I am pleading that your department should make it a required safety recall and Ford should be required to either fix this issue, at no cost to the owners or compensate them fairly for the present value of the car.

The contact owns a 2013 Ford C-max energi. The contact stated while driving 30 mph, there was a grinding sound coming from underneath the vehicle; followed by the vehicle shaking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the front axle and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that there were no recalls for the failure and referred the contact to the NHTSA hotline to file a complaint. The failure mileage was 73,000.

The contact owns a 2013 Ford C-max energi. The contact received notification of NHTSA campaign number: 22v413000 (power train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2013 Ford C-max. The contact stated that while operating the vehicle, a loud whining noise was present coming from the engine compartment and the vehicle would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local mechanic who diagnosed that the transmission was faulty and needed to be serviced. No additional information was available. The vehicle was not repaired. The local dealer was also notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 86,000.

The contact owns a 2013 Ford C-max hybrid. The contact received notification of NHTSA campaign number: 22v413000 (power train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was able to restart after several attempts. Additionally, the vehicle remained on after the contact had pushed the auto start/stop button to turn off the vehicle. The contact was able to turn off the vehicle after pushing the auto start/stop button numerous times. The dealer and five star Ford stone mountain (3800 us-78, snellville, GA 30039) were made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

In addition to the recall gears of not staying in park the transmission also shifts to early or too late. And also a few years ago before the transmission recalls and problems came to surface one time I noticed car was accelerating all by itself with the foot off of the gas. Once foot was off break it was automatically driving. Once I pulled over stopped turned off the problem went away and hasn’t occurred.

This vehicle has given us numerous numerous issues and left us stranded it has been a safety issue for my family we recently had to have law enforcement involved to try to save us from where we got stranded due to the unreliability of this vehicle and after already having a transmission replacement and having the car right now in the shop for approaching one month and they still cannot find the issue there has been one problem after another forward keeps giving me the run around when I contact them directly and the dealership is just giving me extremely generic responses and telling me that their staff is not available this week and that they have many other customers to have to worry about and that I basically can go rent a car if I have a problem with not having a vehicle, I do not want to continue to have to risk my life or the life of my wife or children because of the lack of ownership from the dealership and the manufacturer in this situation I keep losing out and being told to just wait and wait, please help! there is a current safety recall also, butbi feel like this entire vehicle is a safety concern at this point for my family and myself.

The contact owns a 2013 Ford C-max. The contact received notification of NHTSA campaign number: 22v413000 (power train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford C-max. The contact received notification of NHTSA campaign number: 22v413000 (power train) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced a failure. Parts distribution disconnect.

The contact owns a 2013 Ford C-max. The contact received notification of NHTSA campaign number: 22v413000 (power train) and NHTSA campaign number: 20v331000 (latches, locks and linkages) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced a transmission failure and the vehicle was towed to a dealer. Parts distribution disconnect.

The contact owns a 2013 Ford C-max hybrid. The contact stated while driving 20 mph, the vehicle started making an abnormal sound. After exceeding 20 mph, the abnormal sound stopped. There was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not repaired. The contact took the vehicle to another local dealer: krause family Ford of woodstock (195 woodstock pkwy, woodstock, GA 30188, (770) 809-1030) where it was diagnosed with needing the transmission to be replaced. The vehicle was not yet repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000.

While my son was driving his / my 2013 C-max energi (on gasoline, the "battery only" range had been depleted), the vehicle lost power and shut down completely, and could only be coasted to the side of the road and not restarted or moved. Fortunately it was not on the highway at the time. The cel was on, and unfortunately I do not still have the 3 codes which appeared, however the three codes were all for systems in the hybrid propulsion. When I did a google search on the three codes together, for the C-max, I located a service bulletin from Ford showing that there are two low voltage wires which were improperly routed and insulated, in the back of the car behind the rear seat and under the steel cover over the energi additional battery. Since the vehicle is a 2103, I had it brought to my home rather than the dealer, and I was able to remove the rear seat, rear carpet, rear seat belts, side panels and battery cover to get to the defective wiring. The "Ford fix" involved replacing part of the wiring harness and rerouting the new harness, but with about 4 hours of my own labor, I was able to disassemble the rear interior of the vehicle, insulate the 2 defective wires and zip tie to another harness next to them so that they would not rub the steel housing over the energi additional battery again. After thinking about this, after the fact, I realized that this should absolutely be a recall by Ford. **** Ford knows of the problem, Ford issued a service bulletin for the repair, and most importantly, the issue is incredibly unsafe because when the vehicle stops, it will only coast to a stop wherever it is, whether it is on a parking lot of the fast lane on the interstate, and cannot be moved under its own power. ****.

Failed transmission bearing as described by TSB 14b07. Diagnosed by Ford, document attached confirming the failure.

My vehicle is having a transmission issue and is a known recall that the dealership is saying is not a recall issue.

Tl- the contact owns a 2013 Ford C-max. The contact stated that while driving the vehicle at an unknown speed, the vehicle shut off without warning. The contact took the vehicle to les stumpf Ford 3030 w college Ave, appleton, WI 54914 920-731-5211 where he was informed that his transmission needed to be replaced and was given an estimate for the repairs. The manufacturer was not notified of the failure. The vehicle had not been repaired. The failure mileage was 103,000. Jo.

I was driving on the freeway and all of the sudden my car lost power and a "stop safetly now" warning popped up on my speedometer. I managed to get to side of the freeway and stopped the car. I looking online for a solution and I read that I can turn on and off the car a couple times and that will fix it. I read there was the same issue with the Ford focus electric vehicles and there was a recall to replace a defective part. The Ford C-max has the same issue but was never issued a recall. This is a very dangerous issue since it has happened twice while on the freeway and I have a sudden loss of power and acceleration. Ford should issue the recall to the C-max as for the "stop safetly now" issue on their electric vehicles.

I bought this 2013 Ford C-max energi used in 2017, right off the bat after checking out vehicle, the Toyota dealership had to jumpstart the car. Now, the current issue is that this vehicle has to be jump-started every time I try to start the car. This has been occuring since November 2020. These issues had occured sporadically, even after replacing the battery in 2018 with other brand battery, though not as frequently, and every day as it does now. Sometimes the vehicle would not start after sirius software update got stuck at 0%, this occured a few times in 2018. In late 2018 I bought a portable jump starter because this vehicle became untrustworthy to start. Though, if I had known about service bulletins and not just recalls I would have taken the car in to have it repaired earlier when issues presented themselves. So I finally took in my C-max in to a local hybrid repair shop, but the technicians were not able to replace the specific part, they referred me to the dealership to replace it. They printed out materials that stated there had been a few technical service bulletins for discharged batteries. I unfortunately missed the repair window by 6 months and will incur the costs. My car as of 1/13/2021 has been in the shop for two weeks now at dealership waiting for parts. The manufacturer defect will cost me around $1,100. It seems there has been many battery discharge bulletins for this model throughout the years for this year, make and model. The Ford dealership at manahawkin, NJ even stated this vehicle is not as common, so parts were not available immediately. I feel Ford should issue a recall to be reimbursed for the trouble this car has caused. These issues should have been fixed by first owner of vehicle. There are several reported issues on carcomplaints. Com for this issue. This should be investigated if recall can be made on this year and model.

The contact owns a 2013 Ford C-max hybrid. While the vehicle was stationary, the battery saver warning indicator turned off and the following message displayed across the instrument panel: "911 assist is disabled, contact dealer". Immediately afterwards, the shifter indicator displayed on the instrument panel. The contact turned the key in the ignition, but the motor did not indicate that it was ready to drive until approximately one minute later. The contact placed the shifter into reverse and attempted to reverse, but a sudden loss of power steering occurred. The contact placed the vehicle in the drive gear and depressed the accelerator pedal in an attempt to stop the vehicle; however, the vehicle accelerated beyond 35 mph. The contact attempted to stop the vehicle by depressing the brake pedal, but the vehicle would not stop. The contact was able to drive the vehicle to bob moore Ford (8948 s I-35 service rd, oklahoma city, oklahoma 73159) where it was diagnosed that the inner cell of the battery was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failures. The failure mileage was approximately 73,000.

The contact owns a 2013 Ford C-max. The contact stated that while driving at various speeds a grinding noise (milling) was heard with the engine warning light illuminating. The vehicle was taken to the dealer where the failure was diagnosed as the passenger rear wheel bearing was defective and needs to be replaced. The vehicle was not repaired but transported to maryland. The contact stated that the vehicle was taken to an independent mechanic where the passenger rear wheel bearing was replaced. The contact stated that the grinding noise continued. The vehicle was taken back to the dealer who diagnosed the failure as the front brake pads and rotors for the passenger and driver side needs replacement. The vehicle was repaired. The grinding noise continued with unknown warning light illuminating. The vehicle was taken back to the dealer who stated that the transmission would have to be replaced in the future. The transmission was not replaced. The manufacturer was notified and a case was opened. The contact stated that the manufacturer offered to buy part of the transmission repair. The approximate failure mileage was unknown.

Car will not start, nothing left on, car jumped with jumper, took place again yesterday 5/27/2014. Unable to jump start this time, Ford road side assistance applied a jumper able to get electrical system up, but car will not run. Ford dealer received car, stated that their road side assistance did not know how to jump car. Also stated battery was dead, but tested fine. Asked why this would happen, could not tell me. They stated that all power systems like lights or phones are automatically turned off after 45 minutes. Have called Ford customer care and given a case number. When battery is dead, gear shifter cannot be moved to even push the car out of the carport to be towed.

I purchased my vehicle after seeing ads for it on tv. I went to the dealer in Dec 2013 and saw the window sticker reporting that the vehicle received a 47/47 mpg rating. After researching other vehicles that met my tastes and requirements I decided to try the C-max and escape, Mazda cx-5, and a vw diesels, and prius v. Mpgs were one of leading factor in my purchasing decision. The C-max was 17 mpg better than the escape, 16 mpg better than the cx-5, 6-7 mpg better than the vws, and 5 better than the prius on hw. Ford has now changed the mpg on the C-max 2 times, lowering it below the vws/prius and 9-10 mpg against the escape and cx-5. The C-max changed from 47 to 42 city and 47 to 37 mpg highway (10 mpg/20% lower). If today I was making the same comparison I would not have purchased this vehicle with mpg as the deciding factor. I am convinced that Ford duped consumers purposely or by negligence in advertising the 47/47 mpg. I request the NHTSA or other federal agency take Ford to court to make amends for these wrongs. Ford has already paid me about $450 for "satisfaction" on the mpg adjustments and may do so again soon. This in no way makes up for a wrongful $34k purchase decision. Ford needs to do two things: 1) pay C-max owners for loss of value and mpg damages. Or 2) give current C-max owners the ability to sell back their vehicles at no-loss. Ford can now resell ?13 C-max's as "certified" with the "corrected" mpg without deception. Please help current C-max owners who were deceived with the false mpg claims and were paid "satisfaction" hush money to wiggle Ford out of federal/civil lawsuits. This money does not make amends for actual financial damages done to us, C-max owners would/might have taken their money elsewhere, now we are stuck with a vehicle that already has normal, plus vastly increased depreciation do to the mpg fiasco. Again, please help C-max owners.