Back Over Prevention Problems of Ford C-max

The contact owns a 2015 Ford C-max energi. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly, and the image appeared upside down. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 115,000.

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The contact owns a 2015 Ford C-max hybrid. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was in reverse(r), the rear-view camera was inoperable or displayed a blank image on several occasions. The message "rear-view camera unavailable" was displayed. The contact stated that the rear-view camera was seldom operable and only displayed an image of the ground directly behind the vehicle while operating. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and stated that the contact would receive a call back. The failure mileage was approximately 80,000.

The contact owns a 2015 Ford C-max energi. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford C-max energi. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(r), the rearview camera failed to display an image as intended on the center digital screen. No warning light was illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.

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The contact owns a 2015 Ford C-max energi. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention). The contact called the local dealer and the manufacturer for an eta on parts availability and was informed that a date was not available. The contact was informed that another letter would be sent from the manufacturer whenever the part was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2015 Ford C-max hybrid. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford C-max energi. The contact stated that while reversing, the rear-view camera displayed a black screen. The contact stated that occasionally the rear-view camera displayed images of previous displays. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not available. The contact was an elderly person who needed the use of the rear-view camera display and needed the vehicle to be repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford C-max hybrid. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera was inoperable while in reverse(r). The vehicle was taken to the dealer, where it was diagnosed, and determined that the rear-view camera had failed and needed to be replaced. The dealer informed the contact that the rear-view camera could be replaced out-of-pocket, and the contact might be reimbursed by the manufacturer later. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was unknown.

The contact owns a 2016 Ford C-max. The contact stated that while the vehicle was parked, the contact noticed that the rearview camera became inoperable. The contact stated that the rearview camera image appeared upside down. The vehicle was taken to an independent mechanic, where it was not diagnosed or repaired. The contact was referred to the dealer for further assistance. The vehicle was taken to the dealer, where the vehicle was not diagnosed or repaired. The contact was referred to the NHTSA hotline for further assistance. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.

The contact owns a 2014 Ford C-max energi. The contact stated while attempting to reverse, the rear-view camera displayed a blank screen. Several unknown messages were displayed. A dealer was contacted. The vehicle was taken to an independent mechanic, and the contact was referred to the dealer for assistance. The vehicle was then taken to the dealer to be diagnosed and it was determined that the rear-view camera needed to be replaced. The vehicle was not repaired; however, the contact stated that two computer modules were replaced. The contact related the failure to NHTSA campaign number: 25v442000 (back over prevention); however, the VIN was not included in the recall. The manufacturer was notified of the failure and opened a case. The failure mileage was 110,700.

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The contact owns a 2013 Ford C-max hybrid. The contact stated that while in reverse, the rearview camera failed to display a rearview image, potentially compromising the back over prevention system. The vehicle returned to normal functionality, but the failure became a regular occurrence. The rearview camera warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 25v695000 (back over prevention), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 230,000.

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The contact owns a 2015 Ford C-max hybrid. The contact stated while the vehicle was parked, the rearview camera screen intermittently be darkened and was inoperable. No warning light was illuminated. The vehicle was taken back to the residence. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford C-max hybrid. The contact stated that on several occasions while in reverse, the rear-view camera failed to activate as needed, with the message to “contact the dealer” displayed. The vehicle was restarted, and the screen reappeared, but the failure reoccurred intermittently. The vehicle was taken to a dealer were it was diagnosed and determined that the rear-view camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.

The contact owns a 2016 Ford C-max hybrid. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The message "rear-view camera not available" was displayed on the screen. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.

The contact owns a 2016 Ford C-max energi. The contact stated while in reverse (r) and backing up at 3 mph the back over prevention camera failed and displayed a black screen. The contact stated that that when the back over prevention camera failed to operate, the radio and the gps became inoperable. The contact stated that the back over prevention screen occasionally turned blue or showed a distorted image. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent but was occurred several times. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that a software update was needed. The vehicle was repaired. The contact stated that she was advised by the dealer that the software update was not a certain remedy. The contact stated that the failure had reoccurred and that the back over prevention camera became inoperable. The manufacturer was informed of the failure. The failure mileage was 127,295.

The contact owns a 2013 Ford C-max energi. The contact stated while reversing, the back over prevention camera displayed the image upside down. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 144,000.

The contact owns a 2015 Ford C-max hybrid. The contact stated that while reversing, the rearview camera failed to activate as needed. Additionally, the contact stated while reversing on other occasions, the rearview camera image was black. A message advising that the rearview camera had failed and to contact the dealer was displayed. The vehicle was taken to the dealer, where it was determined that the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 55,000.