Sensing System Camera Problems of Ford C-max

See attached document for complaint. Nhtsa safety recall 25v695 to whom it may concern, in August 2025 we took our 2016 cmax into the Ford dealer we purchased it from to have the check out the back-up camera that was not working and have a service done. They charges us $225. 00 to check it out and then wanted to service it for several hundred dollars more. There was no mention at that time about a recall, and after re-reading the bulletin you sent out, that did not come until October. The online status was that any repairs were not to begin until June 2026. Both of us are seniors and being concerned of the safety issues with the camera, we looked for the best price to repair/replace the camera and found a company, g&o body in placerville that did the repair for $618. 25 in November. . So, at this point, we are out of pocket $843. 25 to fix an issue that was put under free repair thru the recall. I would like to know how to apply for reimbursement for this camera replacement cost.

See all problems of the 2016 Ford C-max 🔎.

Both this 2016 and my 2013 Ford C-max hybrid have the backup cameras failing. Sometimes they work, and sometimes they have a black or blue screen than pops up and it says camera unavailable. I know there is a recent recall for other Fords with backup camera issues, but the C-max sells much lower volumes so it is harder to get the same exact problem recalled.

The backup camera randomly works or doesn't work, or it will quit working midway thru using it. The screen will glitch out, or turn blue or gray or black, sometimes the camera image will be upside down.

See all problems of the 2013 Ford C-max 🔎.