Latches/locks/linkage Problems of Ford C-max

The contact owns a 2013 Ford C-max hybrid. The contact stated that upon exiting the vehicle, the driver’s side doors failed to latch closed. The contact also stated that while driving at an undisclosed speed and attempting to get another driver’s attention, he became aware that the horn was not functioning as needed. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA action number: rq19005 (latches/locks/linkages, structure); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 80,000. The VIN was not available.

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The contact stated that while driving at various speeds and attempting to make a left or right turn there would be a squeaking noise coming from the front-passenger side wheel. The sound would occur when driving over a bump on the road and whenever the vehicle is accelerated forward as well. The tire pressure sensor failure warning light had been illuminated. The contact learned of NHTSA campaign number: 14v514000 (steering) and believed their failure was related to the recall. The vehicle had been taken to an independent mechanic where it had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure where it was confirmed that the VIN was not included in NHTSA campaign number: 14v514000 (steering). The manufacturer also confirmed that their vehicle was included in NHTSA campaign numbers: 20v331000 (latches, locks, linkages) and 22v413000 (power train). The contact was referred to NHTSA to file a complaint. The failure mileage was 307,868.

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The contact owns a 2014 Ford C-max hybrid. The contact stated while driving at various speeds, the hatchback door opened independently. The warning light indicating that the hatchback was opened was illuminated. The contact stated that after retrieving the vehicle from the dealer after NHTSA campaign number: 20v331000 (latches/lock/linkages) recall repair was performed, the hatchback ajar warning light remained illuminated. The dealer was notified of the failure and informed the contact that the cause of the failure was not included in NHTSA campaign number: 20v331000 (latches/locks/linkages). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 76,000.

The contact owns a 2013 Ford C-max. The contact received notification of NHTSA campaign number: 22v413000 (power train) and NHTSA campaign number: 20v331000 (latches, locks and linkages) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced a transmission failure and the vehicle was towed to a dealer. Parts distribution disconnect.

The contact owns a 2013 Ford C-max hybrid. The vehicle previously had the passenger's side front door latch replaced by an independent mechanic; however, the failure recurred. The contact stated that the front driver's and passenger's side front door latches were inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. The VIN was unavailable.

The contact owns a 2013 Ford C-max hybrid. The contact stated that the rear doors had seized and failed to open. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to an independent mechanic and the doors were repaired three times. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 88,000.

The contact owns a 2013 Ford C-max hybrid. The contact stated that the vehicle was taken to Ford of montebello (2747 via campo, montebello, CA 9064 (323) 838-6920) to be serviced per NHTSA campaign number: 16v643000 (latches/locks/linkages). Several days later, the contact noticed that the seat belt indicator failed to illuminate while driving various speeds. The front driver side and/or front passenger side seat belts were unlatched. The vehicle was not taken to an independent mechanic or dealer for diagnostic testing of the seat belt warning failure. The manufacturer was also not made aware of the failure. The failure mileage was 56,114.

The contact owns a 2014 Ford C-max. The contact received notification of NHTSA campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford C-max hybrid. The contact received notification of NHTSA campaign number: 16v643000 (latches/locks/linkages) however, the part for the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced any failure. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. Parts distribution disconnect.

The contact owns a 2014 Ford C-max. The contact received notification of NHTSA campaign number: 16v643000 (latches/locks/linkages) however, the parts to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.