Dashboard Crack problems of the 1999 Ford Contour

The contact owns a 1999 Ford Contour. The contact stated the entire top of the dashboard curled upward. The damaged dashboard caused problems with the defrost and air conditioner, because the windshield would not defrost. The contact plans to take the vehicle to the dealer. The contact was concerned about the safety issue because it was hard to see out of the window whenever it rained or the weather conditions were chilly. The failure mileage was unknown, but the current mileage was 170,000.

Consumer took the vehicle into the dealer on a recall for a cracking dashboard one year ago, and was told that the problem did not appear to be serious enough to be repaired. Currently, the dashboard cracked again and lifted up, blocking heat and air. Manufacturer was contacted, and stated that the date for the recall expired. However, consumer took vehicle back to the dealer to see if they would repair it at consumer's expense. However, dealer will not repair it.