Owners/service Manual problems of the 2007 Ford Edge

Let me first start of by saying that I get my car serviced on time, every time. I was driving on the highway when my car suddenly began shaking badly. Noticed the engine warning light came on. I pulled over right away and looked it up in the owner manual. Based on the info, I called to schedule to take my car in the next morning. I put my hazards on and exited the highway. I drove local so I could keep my speed to 20 miles. Then when 4 minutes from home, while stopped at a light, the car went dead. I tried to start it, but nothing. When I notice a burning type of smell I stopped and called a tow truck. Service department said that all 6 coils had melted onto the main pc of the car. He found it extremely odd that all 6 burned at the same time. He said it's usually 1, 2 or 3, but never heard of all 6.

My husband & I own a 2007 Ford Edge. We are a military family with my husband serving in the usaf. Needless to say we travel very often by car to visit family members all over the country. Since having our first baby 8 months ago on this latest car trip we decided to use our cargo roof rack for the first time. This roof rack is the rack that came on the Ford Edge from the manufacturer. We decided to buy a small 36"x30"x18" cargo bag (cloth) to put a few items in & carry on the roof. Five minutes into the trip on the highway in the hov lane we heard a loud snap noise & the entire roof rack broke off with our cargo bag & went flying off behind us in early am rush hour traffic nearly causing a car accident. No shoulder on the highway my husband and I had to get a police officer to help us block the hov lane so we could get the cargo bag & broken roof rack. The cargo had no more than 60 lbs. Worth inside so we know we didn't exceed any weight limit. I myself @ 130lbs & 5'2" could pick up the cargo bag myself. We drove straight to Ford dealership where we waited three hours to hear that Ford would not replace the roof rack because it was damaged by outside causes. I should mention that my Edge is still covered under the 36,000. 00 mile bumper to bumper warranty. To make matters worse there isn't a stitch of information in the owners manual as to what the roof rack weight limits are or how cargo should be strapped to it. I will be filing an appeal complaint today & if I have to I will go straight to allan mulally myself. I can't believe that Ford would not stand behind their product especially while under warranty that could have caused a fatal accident. Even more despicably treat a family serving this country who put their trust in the Ford motor vehicle company & their "warranty" commitment so poorly. We had strongly considered being Ford owners for life, especially as our family grew but to have to put up a fight over a roof rack under warranty has changed our minds.