Hatchback/liftgate Hinge problems of the 2016 Ford Edge

The contact owns a 2016 Ford Edge. The contact stated that while attempting to sort groceries in the trunk of the vehicle, the tailgate suddenly fell and struck her back and pushed her forward while the tailgate kept closing. After several attempts, the contact’s caregiver was able to stop the tailgate from lowering and crushing her. As a result, the contact sustained injuries on her left arm and in the back, near the ribs. Medical attention was not sought. The local dealer was notified of the failure; however, no assistance was provided. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The approximate failure mileage was 179,000.