Automatic Transmission problems of the 2017 Ford Edge

The contact owns a 2017 Ford Edge. The contact stated that while the contact's wife was driving at an undisclosed speed, the driver noticed unusual sounds. The accelerator pedal was depressed; however, the vehicle failed to accelerate as intended while the rpms increased. No warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the torque converter failure had caused the transmission failure. The contact was informed that the transmission needed to be replaced. The failure was related to NHTSA campaign number: 17v427000 (power train); however, the VIN was not included. The dealer was made aware of the failure, but no assistance was provided. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the VIN was not included in the recall due to the manufacturing date. The failure mileage was approximately 132,500.

The contact owns a 2017 Ford Edge. The contact stated that while driving at approximately 45 mph and depressing the accelerator pedal, the vehicle failed to accelerate as intended and the vehicle would shudder. The contact stated there was an abnormal noise coming from the hood of the vehicle. No warning lights had illuminated. The vehicle was taken to a local dealer where it was diagnosed that the flex plate needed to be replaced. The vehicle was repaired but was taken back after a couple of day for repairs due to the failure reoccurring. The local dealer diagnosed that the transmission needed to be replaced due to metal shavings being discovered. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 76,061.

The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. Additionally, the contact stated that there was an abnormal odor inside the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to file a complaint with the NHTSA hotline for the VIN to be added in an unknown recall. The failure mileage was approximately 80,000.

2017 Ford Edge. Consumer writes in regard to NHTSA safety recall 22v-413.