Body Hatchback/liftgate Support Device/strut problems of the 2017 Ford Edge

The contact owns a 2017 Ford Edge. The contact stated that while the rear liftgate was opened, a chime sounded and the the liftgate close unintendedly. The contact stated that the failure recurred intermittently. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 40,000.

The contact owns a 2017 Ford Edge. The contact stated that the liftgate would independently close whenever opened. The contact had spoken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 30,000.