Hatchback/liftgate Support Device problems of the 2018 Ford Edge

Power liftgate failure recently, I put my hand on car to steady myself while my wife got my walker from the back of the car. She closed the hatch, but I had not lifted my hand and my finger was caught by the hatch. My wife immediately pushed the button on the hatch but it would not open. She then tried the dash button. It did not open. She started the car and tried the button and the hatch did not open, but did release just enough to release my finger. What if had been alone. 30,000 get their hands in car doors each year. What if this were a child and the hatch would not open. There are times where the hatch will not open! there is no way to open the hatch manually. This very serious. There must be recall and Ford must replace existing controls with fail safe controls.