general problems of the 2020 Ford Edge

The contact owns a 2020 Ford Edge. The contact stated that while reversing in a parking lot, the rearview camera image failed to be displayed. The message “camera not available” was displayed. The vehicle was taken to the dealer and was diagnosed with the failure of the rearview camera image; however, the vehicle was not repaired. The manufacturer was notified of the failure, where it was confirmed that the VIN was not included in NHTSA campaign number: 26v123000 (back over prevention). The approximate failure mileage was 72,000.

The contact owns a 2020 Ford Edge. The contact received notification of NHTSA campaign number: 25v442000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that while his wife was operating the vehicle, the rearview camera displayed a distorted image while in reverse(r). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the touch-screen icons failed to function as intended. The contact stated that the failure occurred every 4 hours. Most recently, the controls to open the sunroof failed to function as intended. The contact stated that the failure was intermittent. The contact stated that while operating the sunroof, there was an abnormal sound coming from the sunroof. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2020 Ford Edge. The contact stated that on several occasions while in reverse, the rearview camera image was black with wavy lines, and a distorted image. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 65,000.

The contact owns a 2020 Ford Edge. The contact stated that upon shifting into reverse(r), the rearview camera image displayed a white image on the screen. The contact called a dealer and was informed that the VIN was not under recall. The vehicle was not repaired. Upon investigation, the contact linked the failure to NHTSA campaign number: 20v575000 (visibility, back over prevention). The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

The contact owns a 2020 Ford Edge. The contact stated that upon shifting the vehicle into reserve, the center display failed to display a rearview image, potentially compromising the back-over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 20v575000 (visibility), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 60,000.