Warnings problems of the 2020 Ford Edge

Complainant: [xxx] vehicle: 2020 Ford Edge VIN: [xxx] current mileage: approx. 152,000 miles target of complaint: Ford motor company / [don chalmers Ford] subject: request for goodwill financial assistance due to documented, inherent transmission manufacturing defect I am filing this dispute to request financial assistance/cost-sharing from Ford motor company for a total transmission failure on my 2020 Ford Edge. While the vehicle is past its standard powertrain warranty, the failure is directly caused by an inherent manufacturing defect that Ford has internally acknowledged and documented. The dealership has quoted $9,000 for a full replacement, an unreasonable financial burden for a known, pre-existing mechanical flaw. The vehicle is experiencing severe shifting difficulties, specifically when attempting to transition the vehicle out of park into any other gear. A formal diagnostic inspection conducted by the authorized Ford dealership confirmed a total transmission failure. Crucially, the dealership verified that the vehicle's symptoms and mechanical failures match technical service bulletin (TSB) 857 / 20-2190 (tel:857%20/%2020-2190). This internal Ford bulletin specifically addresses harsh engagements, shifting faults, and component degradation within this vehicle's transmission model. The dealership initially denied financial assistance because this vehicle’s specific VIN is not included in safety recall campaign 20s47. I wish to clarify that I am not arguing a violation of a safety recall. I understand that campaign 20s47 is a narrow, VIN-specific safety mandate. Instead, my case rests on the fact that the dealership’s own diagnostics verified the exact mechanical failure described in Ford’s internal technical service bulletins. A TSB proves that Ford is fully aware of a widespread, systemic manufacturing defect in these units. The exclusion of my VIN from a safety recall does not negate the fact that my vehicle suff information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552.

The pre-collision camera stopped working. I was given a notice on my dashboard and had to repeat cancel 2 warnings that that indicated the front collision camera was no longer working. I brought it to g stone Ford dealership in vermont , which confirmed the camera had to be replaced. Because of the seriousness of the defective camera, I did have to have it replaced. I was concerned that the camera broke down much too early, as my mileage was only 20,235 miles. The invoice that shows it was replaced is number #10921. The car has never been in an accident.

Front camera malfunction, not available. I’ve tried to reset by disconnecting the battery for over an hour. Will not reset. Every time I start my vehicle I get the warning. Cleaned the windshield and that has not helped. I have 25,000 miles on my 2020 Ford Edge.

When backing up in the morning the brakes squeak and the camera goes blank when turning on the car or backing up and collision warning is coming on when no collision. And the car jerks when sitting at light, stop sign etc. According to your records this vehicle has no recalls please check your records and get back to me.

While I am driving my vehicle Ford Edge when I press the gas pedal the vehicle do not respond property. Is acting like the vehicle has no enough gas and its shake the car a little bit. I took it to the Ford dealer in asheboro nc, but because is no recall in place the only option for me was to pay for a initial inspection and see if the problem can be found. About the forward collision warning is coming one in a while when we are driving for no reason. I also notified to the dealership that my dash board have a little bubbles for no reason because has always sleep inside the garage. I also reporter at Ford dealer at sanford years ago, but it's was they did not found any solution and cover to it. I am very frustrate with this situation.

On 11-16-2021 I put my 2020 Ford Edge in park, got out, and it rolled away. After I put the Edge in park, I opened my door and was moving a trash can, when the Edge rolled forward pinning me.

While in motion with no road traffic ahead of vehicle crash detector engages, occurred on highway straightaway. While in motion lane assist made a hard pull to the right, driver overcorrected to the left resulting in collision, occurred on highway straightaway.