Table 1 shows one common electrical system related problems of the 2023 Ford Edge.
| Problem Category | Number of Problems |
|---|---|
| Electrical System problems |
I reported this the other day. The screen will go black and stay that way for several minutes. It will then come back on then out again. It's getting a lot worse. I'm an older lady that's a lower leg amputee trying to work and I need this screen for directions as I'm by myself in areas I don't really know at night. It's a serious safety issue. Dealer refuses to fix anything since we bought this, says it's the battery, but battery was checked by 4 different places and is in excellent shape. This is beyond a dangerous issue and it needs fixed immediately.
When driving the screen will black out and be off for several seconds. It does not reform to what was on there before this happened. This has hairbrush at least 60 times since owning this vehicle. Took it back to dealer and they said needs new battery. Took too another dealer they said battery is just fine. This is a serious issue that Ford refuses to fix correctly.
The apim has a known software issue that blanks out the main display and control screen. While not a safety issue for the radio. It does eliminate the climate control system. It makes it impossible to turn on, adjust or turn off defrosters. So if windows start to fog there is no control. The results are attempting to navigate to the side of the road. Secondly this is draining the battery shutting down systems. Ford is aware of the issue and tells dealers they hope a software update in first quarter 2025. This is an over the air software update that will not be able to be downloaded due to system shut downs.
The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to utilize the hands-free calling and/or gps features, the center display failed to function properly. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the center display, informing the contact that a software update was required. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 8,000.
The contact leased a 2023 Ford Edge. After a rainstorm, the contact discovered water accumulation in the footwell of the front driver’s side of the vehicle. The vehicle was taken to the dealer where parts of the interior of the vehicle were removed to dry out the interior of the vehicle; however, the dealer then discovered there was a crack in the windshield which caused the failure. After two weeks in the possession of the dealer, the vehicle was returned to the contact; however, the vehicle failed to start up after several attempts. The vehicle was driven and towed to the dealer on multiple occasions where diagnostics were performed but no defects were found. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 17,095.
The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed with the defroster activated, the infotainment system screen turned blank, and then the defroster was inoperable. Additionally, the contact stated that the heater and a/c failed to operate as needed when the infotainment system screen turned blank. No warning light was illuminated. The better business bureau (bbb) was made aware of the failure and a case was opened. The vehicle was taken to the dealer, where the bbb had a Ford inspector diagnose the vehicle; however, no diagnostic codes were retrieved. The dealer replaced the accessory protocol interface module (apim) and performed an unknown software update. The failure recurred, and the vehicle was taken back to the dealer, but the cause of the failure could not be determined. The vehicle was then taken to a second dealer, sioux city Ford Lincoln (3601 singing hills blvd, sioux city, IA 51106), where a technician test-drove the vehicle with the contact. The contact was informed that the vehicle had been involved in a collision, which voided the warranty coverage. The vehicle was later taken back to the second dealer, where the contact was informed that the vehicle had not been involved in a collision. The vehicle was not diagnosed or repaired and remained at the dealer. The manufacturer was made aware of the failure and several cases were opened. The failure mileage was approximately 6,500.