Frame Rust problems of the 2004 Ford Escape

Tl the contact owns a 2004 Ford Escape. The contact stated that the subframe was rusted. There were no warning lights illuminated. The vehicle was taken to asheville Ford located at (611 brevard rd asheville nc 28806 828 253 2731) but was not diagnosed nor repaired. The contact referenced the failure to NHTSA campaign number 14v165000 (structure) however, the VIN was not included. The manufacturer was contacted but did not assist. The failure mileage was 180,000.

The contact owns a 2004 Ford Escape. While driving 35 mph, the vehicle violently bounced up and down without warning. The vehicle was taken to the dealer where it was diagnosed that the rear subframe was rusted and corroded and the rear lower control arm separated from the vehicle. The technician stated that the rear lower control arms needed to be replaced. The vehicle was serviced per NHTSA campaign number: 14v165000 (structure), but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 118,000.

Tl-the contact owns a 2004 Ford Escape. The contact stated that while driving at approximately 45 mph, the vehicle swerved independently into a ditch. In addition, the contact noticed that sub frame was rusted and detached. The vehicle was towed to the contact residence. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 130,000. Ak.

The contact owns a 2004 Ford Escape. The contact stated that the front subframe was rusted and affected the control arm. There was a recall for the front subframe rust; however, the VIN was not included in the recall. The contact requested that the VIN be included in the recall. The NHTSA campaign number was unknown. The failure mileage was 111,255.

Ford's 14s02 recall was to deal with excessive rust on a subframe unit. If the recall inspection of the subframe did not result in characteristics warranting replacement, Ford instructed dealers to install a cross brace. Approximately 13 months after our 2004 Ford Escape had the cross brace installed the subframe unit failed while we were driving. The car violently jerked to the side and if there had been another car or any obstacle on that side of our vehicle we would have hit it. I contacted Ford several times and on each occasion was told Ford would not cover the cost of the repairs because they had already installed the cross brace - which was not the part that failed and was not the part for which the recall was initiated. The repair cost over $800. At the time of the incident the Escape had fewer than 60,000 miles. During each on my calls to Ford, and after being told Ford would not cover the repair costs, I asked to speak with a supervisor. Each time I was told they could have a supervisor call me 1 business day later, but they would not give me a time when I could expect the call so I had to be available at any time throughout the day. To summarize, the band-aid Ford put on to deal with the subframe problem (the cross brace) did not fail. The part for which the recall was initiated did fail even with the cross brace. Ford is denying coverage for the repair costs.

The contact owns a 2004 Ford Escape. The contact stated that upon inspection, it was found that the frame was rusted. The vehicle was not diagnosed or repaired. The manufacturer was contacted about the failure. The failure mileage was 138,000.

The right front wheel began pulling to the right. Upon inspection we found the sub-frame under the right front was rusted and was sagging. I was advised not to drive the vehicle because the frame could collapse and control of the vehicle would be lost. Upon further inspection it was noticed that only frame rusted out where the air conditioner was dripping condensation. The dealer said it was the road salt used in winter. If that was the case why wasn't the whole sub-frame rotted and not just the section where the air conditioner was dripping? I don't think a 10 year old vehicle should have the frame disintegrate like this.

Tl- the contact owns a 2004 Ford Escape. The contact stated that whenever she would drive the vehicle, she would hear a knocking noise. The vehicle was taken to the dealer for inspection and they stated that the frame was rusted and needed to be replaced. The vehicle was not repaired. The manufacturer was notified and they stated they could not provide any assistance. The failure mileage was 98,000. Ap.