Rear Window Defogger problems of the 2005 Ford Escape

I was driving on the interstate, traffic was crawling, it was snowing. All of a sudden my rear window exploded. Sounded like a gunshot. My husband was driving, so I turned to look out the back to see what happened, and low and behold, my rear window was shattered (mostly on the inside of the car) and all other non-glass parts were hanging in midair. This is the first time we had ever had anything like this happen, and we got off at the next exit to look for bullets, snowballs, etc, and found nothing. Just about 5 minutes prior to this happening, I had turned on the rear defroster. Scared the crap out of both of us. Will find out what the repair costs are tomorrow at the dealer.

I was traveling about 30 mph and was the only one on the road. The roads were covered with a light dusting of fluffy snow, and it was chilly. . About 21 degrees. The defroster had been on, but I had physically turned the defroster off about 5 minutes before the 'explosion'. I heard a horrible noise and was completely shocked to see there was very little of my rear window left. What?!!?! how could such things happen? and what a mess! there was glass everywhere, paint had been chipped, the shocks were hanging out, the wiper and motor were at an awkward angle. . . Things were dangling everywhere. Unfortunately, it was a Sunday and nothing was open to help with the repair until Monday. So far, my insurance company has been somewhat helpful, but I've still had to pay out of pocket to get my vehicle repaired. Why do I even need to pay anything for something I did not cause?? my calls to Ford haven't really gotten me anywhere yet, except to only reiterate there is no recall for such issues. I agree that with this many voiced complaints, Ford should at least acknowledge there is an issue.

The contact owns a 2005 Ford Escape. While the vehicle was parked in the driveway, the contact heard a bang and noticed that the rear glass suddenly exploded. She called the insurance company and the dealer. A representative took the rear glass defroster mechanism (the contact was uncertain of the component's formal term). She spoke with the manufacturer and they stated that there was no relevant recall and offered no assistance. The current and failure mileages were approximately 48,000.

I started up my car and let it run for approx 10 min. Put my rear window defroster on for about 10 min while driving to work. Sitting at a light, my rear window exploded. I was not moving, my car was warmed up. Not sure what happened. Police report processed. Ford fixed it for a huge amt not covered by warranty.