Radio/tape Cd Player problems of the 2011 Ford Escape

I was driving and my back windshield broke loose from the car. I was driving on manchester rd no more than 40 miles an hour. Upon checking ,one of the rear hinges had broke and the windshield was haniging by the other hinge. Fortunately for myself and people behind me on the highway it held on. It is now clear that the other hinge is also rotted and I'm very lucky no one was injured. I was telling my coworker who has the same year,make , and model car about the incident and we decided to go out and look at hers. Her hinges are also rotted and the same thing could have happened to her at any time. We then went on line where we found multiple complaints about this same issue. The following image is of the hinges. A friend came and pushed the windshield back up in place as much as possible because it downpouring into my car. Then we ducktaped it to get me home. I did not want to let it hang again for the photos because I am afraid it will fall of completely. One image is of my car , the other of my coworkers.

On the same day sirius satellite shut down my free radio subscription I lost the ability to dial by voice command from the phone-book and received this verbal error message:"the requested contact is currently unavailable in the phone book". Tried deleting the phone-book , then the phone and device, did a new re-pairing to the same result. Any incoming calls display the proper phone name and I can dial by giving the number, which is difficult when so many of my contacts have three numbers and it is illegal in my province (canada) to hold a cell phone while driving and you must use bluetooth. This inability to dial from the phone-book adds more of a distraction as you have to try to come up with numbers instead of just saying a contact name. A google search turns this up to be a newer, common problem to which nobody has posted a definitive fix. Am going to have to take to the dealer and see if they can fix this issue.