Side/rear Glass problems of the 2011 Ford Escape

The contact owns a 2011 Ford Escape. While the vehicle was parked, the rear window shattered. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 50,000.

The contact owns a 2011 Ford Escape. The contact noticed that the rear lift gate window shattered. The vehicle was taken for repairs. The manufacturer was notified of the incident. The approximate failure mileage was 36,000. Updated 03/20/lj updated 03/20/2014.

Just as the lift gate closed, the rear window shattered.

Our Ford Escape was parked at the grocery store. After putting grocery bags in the back I shut the tailgate and the back window exploded. Ford would not cover this since its past the factory 3 year warranty. No explanation for how this happened has been provided.

I filled my gas tank at a holiday gas station/store in escanaba, mi about 6 p. M. , November 21 while traveling. I filled the tank, locked the vehicle, and went into the store for a snack. When I returned to the vehicle, an employee was sweeping up glass from my back window which she heard explode. The window was completely gone. There was nothing against the back window or the hatch back that would cause stress. Fishing equipment was lying flat on the floor. I drove 200 miles home with no window. Besides the employee witness, I filed a police report with the escanaba police. I contacted a Ford dealership and was told to take pictures. I sent documentation along with the pictures to the dealership. That was not good enough for Ford. I was told to take the car to the dealership where the body repair manager took pictures and sent them to Ford who came back denying the warranty coverage on the glass "because it cannot be proven that this was a Ford glass defect. I drove 200 miles round trip wasting an afternoon of my time. I have contact and talked with Ford customer relations a half dozen time. I asked the witness to call Ford customer relations to verify that I was not even in the vehicle at the time of the glass explosion. Glass few from 10 to 15 feet in small, deadly pieces. Luckily, I or someone else was not standing behind the car. I have not opened the back window for months finding it easier to remove item by lifting the hatchback door. In contacting Ford customer relations, I was told that once a decision has been made, it could not be reversed. I asked to speak to someone in authority and was told that once a decision was made by Ford, it could not be reversed and was given an address to write my complaint.

The contact owns a 2011 Ford Escape. The contact stated that upon closing the rear hatch door, the glass shattered and cut the contact's finger. The dealer was contacted and advised that they would call the contact back at a later date. The manufacturer was not made aware of the failure. The vehicle was in the process of being repaired. The failure and the current mileage was 16,500.

While closing the rear hatch, the glass/hatch exploded into and outside of the car hitting my daughter in the face. There was not unusual tension or binding while closing the rear glass hatch. Did not require additional effort to close it. The vehicle was in park, the engine was off,temperature outside approx 50 degrees. Vehicle was warm as it had been previously driven updated 11/28/11.

The rear window exploded while the vehicle was at rest, after unloading groceries from the rear. The glass hatch was successfully closed but then shattered.

This is a more detailed description of the occurrence: I was about to leave work, temperature at 27 f. I loaded gear in my trunk of the vehicles not using the the raised glass option, but the full door. Upon closing the door, the rear windshield shattered and the glass fell on my hand on the way down, cutting it up. The piston rods on either side both broke out. . . Looks like the plastic cracked on both. Prior to shattering, the window appeared to have bubbles in it. Dealer said that it was normal and cosmetic. Ford extended warranty and customer support have said that their glass is not covered by warranty. . . So mile 1, if it shatters like this, the consumer is held liable. Filing with insurance company and looking for a company that will cover a window failure.

I closed the rear hatch of the Escape and the rear glass exploded. The car was in the driveway of my house and the glass went everywhere, covering the cargo area of the vehicle and the driveway. There was nothing even close to touching the glass inside or outside of the car when it shattered. I received a small cut on my hand from the glass that I was able to treat myself. The vehicle was about a week old at that time and we took it back to the dealer to have them address the issue.