general problems of the 2013 Ford Escape

The contact owns a 2013 Ford Escape. The contact stated that while his foot was depressing the accelerator pedal, the back of the contact’s foot would strike the brake pedal due to a reduced clearance between the accelerator and brake pedals. The contact stated that failure restricted the ability to properly depress the brake pedal while driving at highway speeds. Upon investigation, the contact discovered NHTSA campaign number: 12v319000 (service brakes, hydraulic, structure); and related the failure to the recall. The vehicle was not repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was 124,000.

The contact owns a 2013ford Escape. The contact received a recall notification for NHTSA campaign number: 14v239000 (structure). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was available for the repair. The contact had experienced a failure. Parts distribution disconnect confirms appointments are not available.

2013 Ford Escape. Consumer writes in regards to inoperable door code on drivers door and instrument cluster. The consumer stated while the handle above the door to get in the vehicle, it snapped. The consumer fell to the ground and broke her foot. Also, the instument panel and cruise control were inoperable.

The contact owns a 2013 Ford Escape. While driving approximately 55 mph, the vehicle stalled without warning. The contact coasted the vehicle to the side of the road, waited a few minutes, and was able to restart the vehicle. The vehicle was taken to the dealer where it was diagnosed that the fuel pump failed and needed to be replaced. The vehicle was not repaired and the failure recurred. The manufacturer was not made aware of the failure. In addition, the front passenger door failed to remain locked. The contact received notification of NHTSA campaign numbers: 14v237000 (air bags), 14v239000 (structure), 14v597000 (air bags, seat belts), and 16v643000 (latches/locks/linkages). The parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 138,000. Parts distribution disconnect and VIN tool confirms parts not available.

The heat shield on the undercarriage of the car is very cheaply made and is falling apart. It is basically fiberglass insulation covered with shiny aluminum foil. It is very flimsy and exposed to the elements. The shielding has come loose and the more I drive, the more the wind pulls it and tears it from the car. It is now hanging down from the undercarriage and almost touching the ground, laying over the exhaust and directly touching it. This seems to be a very hazardous situation. It seems to be a very poor design to have something that is so delicate and flimsy to be directly exposed just inches from the ground on the undercarriage where any sort of road debris could easily damage it and cause it come into direct contact with a hot exhaust pipe. I'm sure once it catches on something it would be easily ripped free of the vehicle and leave absolutely no heat shielding between the exhaust and the floorboard.

2013 Ford Escape. Consumer writes in regards to vehicle hood damage by dealership and several recalls.

The gas pedal is too close to the brake. When I wear big shoes, the back left side edge of my shoe catches the back side of the brake when I lift it off the gas. Serious problem that should be corrected.