general problems of the 2015 Ford Escape - part 1

The contact owns a 2015 Ford Escape. The contact stated that while attempting to start the vehicle, the vehicle failed to start. No warning lights were illuminated. The contact was concerned about driving the vehicle due to a potential fire risk. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention) and 26v011000 (equipment). An appointment was scheduled with the local dealer who confirmed that the parts were on backorder. The vehicle was not diagnosed or repaired. Additionally, the vehicle was scheduled to be towed to the local dealer. The manufacturer was not contacted. The failure mileage was approximately 88,000.

The contact owns a 2015 Ford Escape. The contact stated that while attempting to reverse(r), the rear-view camera became inoperable. The rear-view camera intermittently failed, with the image fluctuating and failing to properly operate. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 180,000.

The contact owns a 2015 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rearview camera was intermittently distorted or was inoperative. The failure had occurred on several occasions. No warning lights were illuminated. The contact received notification of NHTSA campaign number: 2569v5000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera image failed to function properly and intermittently failed to display. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact was informed that parts were only distributed to repair Ford mustangs associated with the recall. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 92,000.

The contact owns a 2015 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable and the image appeared blank. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the remedy parts required to complete the recall repair were not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide the recall remedy. The approximate failure mileage was 100,000.

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rearview camera was inoperative. The failure had occurred on several occasions. No warning lights were illuminated. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was not available.

The contact owns a 2015 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera intermittently failed to function properly, and the screen was blank. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 61,000.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was intermittently inoperable, but the failure became permanent. The dealer was notified of the failure and informed the contact that the recall part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was unreachable. The failure mileage was approximately 96,478.

See attached document for complaint.

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the back over prevention camera displayed a distorted or upside-down image. The cause of the failure was not yet determined. The contact had previously received notification of NHTSA campaign number: 25v695000 (back over prevention); and was informed by the local dealer that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was unavailable. The local dealer was notified about the recall and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while in reverse(r), the rearview camera display either a blank or a distorted image. The failure mileage was unknown.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was inoperable. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign: 25v695000 (back over prevention); however, the part to do the recall repair was not available. The contact stated that occasionally, while shifted in reverse, the rearview camera failed to display as intended and was possibly impacted by severe weather conditions. No warning light was illuminated. In addition, the contact stated that during colder weather, the heater failed to operate as intended while activated. After further inspection, the coolant reservoir was abnormally low. The vehicle was taken to a local dealer, where it was determined that the coolant level was extremely low. The coolant reservoir was refilled; however, the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

The contact owns a 2015 Ford Escape. The contact stated that while in reverse(r), the center digital screen failed to show a clear rear-view image as intended, with a blank white screen displayed. No warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed at the owner's expense that the rear-view camera needed to be replaced. The vehicle was not repaired due to the expense. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

The contact owns a 2015 Ford Escape. The contact stated while reversing, the rearview camera failed to display a rearview image. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not diagnosed or repaired by the dealer or an independent mechanic. After investigating the failure, the contact related the failure to NHTSA campaign number: 25v695000 (back over prevention), which included the VIN, but the part was not yet available for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 42,910.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention). However, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a distorted image or a black screen while the vehicle was in reverse(r). The failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the rear-view camera system displayed a blank screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part for the recall repair was not available. The contact stated that parts were not available, and the unrepaired recall was costing him money for his business. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rear-view camera displayed a blank screen. The approximate failure mileage was 73,000.

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a blurry image. The contact stated that the image was foggy. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 80,000.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted into reverse(r), the rearview camera displayed an upside-down image. No warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 16,000.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while shifted in reverse, the back over prevention camera displayed a black screen. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(r), the screen failed to display an image of the rear of the vehicle. The message "contact dealer" was displayed. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 140,000.

The contact owns a 2015 Ford Escape. The contact stated that the rearview camera displayed a blank image while in reverse(r). Due to the rear-view camera failure, the contact had bumped into various objects or vehicles while in reverse(r). The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer, and the contact was informed that the part for the recall repair might be available the following day. The contact called and was informed that the part was for another model vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted into reverse(r), the rear-view camera image displayed was distorted. No warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000.

The contact owns a 2015 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rearview camera was intermittently inoperative. No warning lights were illuminated. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 88,000.

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera display displayed a blank screen with an error message indicating that the back over prevention camera was unavailable. In addition, the contact stated that the failure occurred intermittently. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available. The contact stated that the failure began immediately after the vehicle was purchased. In addition, the contact was informed by the dealer that the rear-view camera was not defective. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, parts for the recall repair were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a blank screen while the vehicle was in reverse(r). The failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "rear-view camera not available" was displayed. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen or a distorted image while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was parked, the rearview camera became inoperable. The contact stated that the rearview camera image was blank or distorted. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 67,000.

The contact owns a 2015 Ford Escape. The contact was in reverse (r) and backing into her driveway at approximately 4 mph when the rear view camera failed. The contact stated that she crashed into her mailbox. The contact stated that there were dents and scratches on the rear bumper on the driver's side under the left tail light assembly. The contact stated that before the crash, she had had intermittent loss of the rear view image, but now there was no image at all, and the screen was black. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was informed of the failure and referred the contact to call the safety hotline to file a complaint. The failure mileage was approximately 98,000.

The contact owns a 2015 Ford Escape. The contact stated that while in reverse(r) the rearview camera intermittently displayed a blank screen. The failure later became a permanent failure, and the camera was inoperable. The contact received notification of NHTSA campaign number: 2569v5000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 157,000.

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the back-over prevention camera displayed a solid black or blue screen without an image. The contact stated that occasionally the image was displayed upside down, creating a hazard while reversing. The cause of the failure was not yet determined, and the vehicle was not repaired. The local dealer and manufacturer were notified of the failure, and the contact was informed that the VIN was not included in NHTSA campaign number: 25v442000 (back over prevention). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 120,000.

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a blank screen. The contact stated that occasionally the rear-view camera failed to operate as intended. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part for the recall repair was not available. The manufacturer was not made aware of the failure. The failure mileage was unknown.