Hatchback/liftgate problems of the 2015 Ford Escape

Tl the contact owns a 2015 Ford Escape. The contact stated that the liftgate on the vehicle kept coming down and would not stay suspended. The dealer (jim navarre Ford, 2051 w monroe rd, alma, mi 48801) was unable to duplicate the failure. The manufacturer was not notified. The vehicle was taken to the dealer a total of three times, but no failures could be found. The failure mileage was 17,000.

The contact owns a 2015 Ford Escape. The contact stated that the handle for the hatchback fractured without warning. The vehicle was not diagnosed or repaired. On another occasion, the vehicle failed to shut off without warning. The failure recurred intermittently. The vehicle was taken to the dealer where it was diagnosed that the ignition module needed to be replaced. The vehicle was not repaired. The contact also received notification of NHTSA campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 42,000. VIN tool confirms parts not available.