Rearview System Braking problems of the 2016 Ford Escape

I'm complaining about NHTSA recall 25v695. This recall letter from Ford went out in October of 2025 which was a year ago and they have still not fixed the issue or given any guidance about how they are going to fix it. I have called the main Ford recall number and they keep saying they currently don't have a fix or timeline for this issue. How long is this going to take. I have had many incidents where is would have been extremely helpful to have the backup camera working to avoid near accidents which is now standard with cars. Please hold them accountable and start fining them or lighting a fire under their ass to get them to move on this issue. Not having any update or fix after a year is unacceptable!!.

The infotainment system does not relay any sound now both for radio listening or alerts such as backup interference. The camera glitches on and off and sometimes is blank. I have had this issue for about a month now. There is still no remedy and it has gotten worse.

Recall issue: the vehicle failed and became disabled due to the shift cable bushing while in a parking lot on private property, with driver in the vehicle. The gear would not shift or go into park and continued to roll forward until either I hit the curb or applied the brake. Ford will not pay for the tow or diagnostic fee to have the problem diagnosed at another body shop (before I knew of the recall) Ford will not replace shift cable, only install protective cap. Recall issue: rearview camera displays distorted images, and does not always show rear view when backing up. It shows blank sometimes, and forward when reversing. Visibility unclear when backing. Ford will not replace as they say they do not have the parts to replace. This leaves the vehicle at high risk for safety issues.

Unknown I received a safety recall letter in October 2025 concerning my back up camera. I have reached out to Ford multiple times and I’m always told there isn’t a part or solution to correct or replace the camera. I have small children and grandchildren and always fear of them or something behind my vehicle. The camera is upside down and very distorted when placed in reverse. I’m concerned for safety due to the manufacture recall. Please contact me at [xxx]. Thank you, [xxx]. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I received this recall notice in October 2025. I contacted [xxx] in marion, ohio to take care of the recall. I was told at that time that they did not have the parts to do the recall. So, I called back January 28, 2026 and was told the part was not available. I then called in March and inquired and was told the same thing. So, I phoned again on April 27 and was told that I would have to make an appointment for the recall. Since my husband was going to be taking care of it, he called the next day to schedule an appointment. An appointment was made of April 29 and they said they could come to our house to do the recall. No one showed up on that date. So, we called on April 30 to see why. They said the tech called in sick and would contact us when he was back. We waited until today, may 6 and called them back as no one had called. Today, they tell us that there is no active recall on our car. . . . Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Ford had a recall for backup camera issues issued 10/13/2025. It’s been almost 1 year and no remedy. What is considered a reasonable timeline for this? is there any way to expedite Fords process to get the parts in for the recall? any information you can provide will be helpful. Thank you.

Camera keeps cutting out even in the middle of backing up.

Rear camera image is distorted in a manner probably similar to 25v-270 and 25v-272. This is one of the few vehicles where a flipping of the image or no display occurs on reverse.

When I put my Escape in reverse, sometimes the rear view camera works and sometimes it doesnt.

When I put the car in reverse the back up camera glitches. It freezes, flips upside down, turns black, sometimes all of those things. The beeping sound does not warn when objects are near when this is happening. It happens about 95% of the time. The camera is only functional about 5% of the time. Due to this issue I have been in several near accidents.

The rear backup camera is malfunctioning; I researched vehicle recalls and found Ford does not have a remedy for this recall. This puts my family in a dangerous situation when backing the car up. I have damaged the vehicle while driving in reverse and lucky to have not sustained injury from this occasion. Why has Ford not come up with a remedy and has not been held accountable.

I order a nav upgrade from Ford $299, was unable to install it Ford said go to dealer, car was going to dealer for abs sensor bad and vehicle collision sensor bad, dealer fixed other two problems but couldnt upgrade nav and while dealer tried they killed the whole radio/sync/nav/handsfree turn the touch screen black and unresponsive. Now they want $1000 plus for apim replacement. I could live without the navigation update but now Ford's sync update killed my apim/sync/radio/handsfree and I cannot live without that.

Back up camera does not work. Screen either goes black or multitude of colors. Sometimes it flips to just see ground.

Back over prevention ( backup camera), started acting up in Feb 2023, shows black screen, flips image, does not come on, (radio is displayed) when it does come on its granny and has black vertical lines, warning beeps stop working when this happens or don't sound off untill your on top of the person or object behing you. Contacted 2 Ford dealerships and they tell me other Escapes are on recall just not my year and no replacement camera is available.

Apim is currently inoperative - no rear camera view. No power to the unit.