Wheel Bolts problems of the 2016 Ford Escape

The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was at the dealer for an oil change and tire rotation, the contact was informed that the lug nuts on all four wheels had become swollen and could not be removed. The vehicle was not repaired. The cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 49,436.

The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was at the dealer for a tire rotation, the dealer informed the contact that they could not perform the tire rotation due to the lug nuts being swollen. The dealer informed the contact that the lug nuts needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The manufacturer informed the contact that the warranty had expired. The failure mileage was 42,985.

The contact owns a 2016 Ford Escape. While attempting to change the rear passenger tire, the lug nut wrench failed to release the lug nuts because it was too small to fit over the lug nuts. The contact stated that the equipment was the original equipment. The contact mentioned that roadside assistance was able to assist in removing the lug nuts and changed the tire; however, they had difficulty with the lug nuts. The vehicle was taken to grapevine Ford (801 e TX-114, grapevine, TX 76051), but they were unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified and did not assist. The details of the wrench were unknown. The approximate failure mileage was 35,450. The VIN was not available.