general problems of the 2018 Ford Escape - part 2

The component or system would be the apim malfunction; radio, gps, volume on radio and bluetooth all failed. My dashboard flitters and also goes blank/black. Yes, it is available for inspection. I don't know if anyone's safety was at risk because I don't know what is going on. I am taking it to the dealer again. The vehicle hasn't been inspected yet. There was no warning, it just went out.

Hello, I am submitting a formal complaint on my 2018 Ford Escape. History: it is a lease plan vehicle that was assigned to me with 11,000 miles on it in 2018 it has a been maintained per the manufacturer schedule through the lease plan app purchased the vehicle in may 2021 thru my companies purchase program, I have only had the car for 9 months and it is now inoperable it is a primary vehicle for work for a family member situation error alert appeared on the console for engine took the car to firestone initially as they had done all the maintenance work previously they were unable to look at the car and gave me a time of 5-7 days took it to tires plus, they said they could look at it the next day which was a Sunday I had not heard back from anyone at tires plus, so I called, they recording indicated that they were closed. I drove up there and mathew the manager said that the mechanics had not shown up for work, it was mother’s day. Received call that the car needed 1 coil and spark plugs approved the work the told me to come pick up car, they were still working on it when I arrived and I stood around for 45 minutes waiting when the technician test drove the vehicle it started backfiring again, diagnosis was a cracked spark plug and another coil. Waited another day for it to be completed picked up the car to drove fine for two days then more engine error codes, overheating codes and the car went into “limp mode” the technicians allowed me to drive the vehicle and did not dive deeper into the codes to determine the root cause of why the car was showing all these engine codes not until I brought it back 2-3 days later and explained that there was white smoke coming out of the tailpipes that the technician said these ecoboost engines have a known issue with the computer dumping coolant into the cylinders. This cause the head gasket to blow. When I called Ford, they said there was not a recall for this VIN number even though the error codes and.

After having the 2018 Ford Escape for three weeks, the entire apim system went down. I was not able to charge anything, use the radio, or the touchscreen for all of the functions in the dash. It goes in and out constantly, often does not turn on at all, the touchscreen lags, the radio takes up to a minute or longer to change a channel once a button is pressed. The only thing that is in tact is the rear camera. The 2016-2017 apims have been recalled, and this one should as well. Other than the rear camera and now being able to charge a phone, I cannot use the touchscreen at all and do not use the radio because I cannot see what channel it is on.

I was pulling out of a parking lot when going up a hill my car no longer would shift gears. There was a car coming up fast on me and I barely made it over the hill. I allowed the car to roll into the next parking lot to get out of traffic. No warning lights came on. I turned the car off to see if it was a computer problem. The car would not start up. I used a jump box to restart the battery. When the car was back on I attempted to drive in the empty lot and the car would not shift gears. The car is an automatic and I tried to do manual shift if sport mode and it would not function. I was in a different state with my sister and we were stranded. I had to call my husband to tow my car home because it would be months to get parts for the repair shop in the other state. I had it evaluated at Ford and they said it was the transmission. It took 7 months to get parts and to get it fixed. Now the radiator is leaking and the car no longer runs. I spent $8000 on repairs and I can’t even drive it. Now my dad’s Escape that is a different year and body style has to have its transmission repaired too.

While on the interstate, engine suddenly cut out. I was coasting and nothing else on the highway during rush hour. I got an alert the "auto start/ stop shift to park, then restart the engine" I pulled over and the engine would not restart.

Coolent leakage into engine block.

The sync system stopped working. I was told it was the apim module. The vehicle has to be driven for quite some time (until it warms up?) when the car is turned off and back on the sync system might start working.

Recurrent problems with coolant leaking. Engine replaced once, now leaking again. Recurrent problems with the spark plugs. Check engine light is on, car shakes when driving, unable to drive with air-conditioning on.

Difficulty starting. Stationary.

The vehicle was purchased in Mar/Apr 2019 with 3000 mi. The vehicle had all regular maintenance checks prior to the 11/11/19 incident. There were no vehicle alerts regarding coolant or engine overheating prior to this incident. At 17349mi, the vehicle was parked after a 35min drive on the tollway. The vehicle had one coolant/hot engine warning after the vehicle had been parked for 2. 5hrs in sub-zero weather. I turned off and then on again 5 min later. This time the engine shut itself off immediately following the key turn. The vehicle's engine "locked up" and is at the dealership awaiting repair. I have been told this repair could take 4-6 weeks because engines are on back order and generally take up to two weeks to install. The dealership also states that there was no way that this repair would have been found in previous maintenance checks.

Our family has been on the middle of the highway when the Escape has just shut off. We here in charleston, wv are not the only ones with this issue. We have contacted Ford multiple times on this. The engine failure about 6-7 years ago was the start. Coolant leaking into the cylinder, which is a service bulletin not a recall, prompted the engine to be extensively repaired or replace. Then after this nothing was ever the same. Todd judy Ford which has been through a rebrand because of all the bad business here in charleston wv has been since renamed to downtown Ford, was made aware of every issue along the way. Ford stopped helping, dealership doesn't care. This was a major issue that caused our family's Ford Escape to just stop in the middle of driving in traffic. My wife could have been killed. The electrical and the engine in a severe issue on this year, make and model. Please do something. They have millions of issue with this specific engine and this model and will do nothing. Someone needs to stop them!.

I was driving to work this morning and a strong smell of burning plastic/rubber filled the cabin. I did make it to work and had several coworkers sit in the vehicle to make sure I was not imaging an odor. Also lifted the hood to check engine for any melting hoses etc and did not see anything. I took the vehicle in that morning, the service manager and technician did a check and did not notice a smell and told me that the smell was the leather seat covers that I installed. . . I installed the fake leather seat covers over two months ago. I do know what burnt rubber vs pleather smell like. Service person kept asking if I had left a phone plugged into the vehicle, after he asked me that I asked him had there been overheating concerns. I was told no, just seems strange thing to ask if phone jacks were not a issue. So, I am making a note of this electrical issue and hope that this will not turn into a problem.

Another driver ran stop sign and hit middle of car, mostly the left door behind drivers seat. The back and passager airbags released but the driver side airbag didn't fully release. I didn't know at the time that this was weird and was actually relieved it didn't. Since then, my son's dad drove my SUV and told me that the front windshield may not have been bonded correctly, he has to put additional force on the breaks and the engine makes random noises whenever it does, it looses power and he has to put the pedal to the metal. He says since my SUV only has 18,000 miles, it shouldn't be doing these things. It also burns through coolant. I don't know if any other Fords have issues likes this too.

Went to stop on wet road traction control kicked in wheels locked up causing me not be able to guide myself off the road from hitting car it front slide the whole car shut down doors locked causing me to not be able to get out had to kick the door open and my phone was hooked up to the bluetooth and no cops were contacted like I was told it would be! it felt like my car was a robot and shut completely down and I could not do anything after hitting my brakes it was like having no tires from that point on and my car only had 9,000 miles on it!.

~tl-the contact owns a 2018 Ford Escape. The contact stated that she was having electrical issues. While driving the electrical board lit up and shut off and she could not see how fast she was going at a stop and while driving at 60 mph. The vehicle rode without any issues. The vehicle was taken to the dealer at metro Ford oklahoma city 2800 interstate 44 service road oklahoma city ok 73112 where diagnostics were performed. He failure mileage was 200.

2018 Escape purchased March 2018. April 2018 after driving on highway while decelerating down off ramp the following warning messages began flashing: hill start assist unavailable, steering assist not operational, and 911 assist not operational. This happened several times until dealer was able to get vehicle into service schedule. During malfunction vehicle would become hard to turn. Repair order opened 4-26-18 during diagnostic 28 codes were found in memory. Bcm replaced vehicle returned on 05-03-18. August 2018 same problems started again, in addition to seatbelt minder light illuminating while all passengers were buckled, and airbag light. Voice command system spoke proceed to dealership for service immediately. Repair order opened 2nd time 08-29-18. Dealer service department unable to repair vehicle in timely manner through several attempts. Complaint to Ford headquarters customer service department opened on 10-18-18 as vehicle was still not fully repaired at that time. Vehicle was returned to me late October, dealer had vehicle in service department nearly 3 months. Multiple power modules replaced, wire harness removed from vehicle and multiple wire caps repaired/replaced. June 2019 same exact problems started again, same warning codes and lights as the first few times only now they happen at random. Vehicle mileage just over 13,000. This is the 3rd time in 14 months that the same electrical issues have occurred. Currently awaiting service appointment at this time.