Headlights problems of the 2018 Ford Escape

The contact owns a 2018 Ford Escape. The contact stated while the vehicle was parked, the contact attempted to turn on the low beam however, the low beam was inoperative. No warning light was illuminated. The failure occurred on several occasions. The vehicle was taken to an independent mechanic where it was diagnosed that the pigtail connectors and bolts needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a dealer where it was determined that the headlights needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 90,000.