Door Latch problems of the 2020 Ford Escape - part 1

The contact owns a 2020 Ford Escape. The contact stated that since owning the vehicle, the front driver side door was replaced by the dealer after the door failed to open. Additionally, the contact stated that while driving at 25 mph and attempting to make a left turn, the vehicle failed to respond as intended, continued driving straightforward and nearly drove off the road and into a wooded area. The vehicle was taken back to the dealer, where a wheel alignment was performed. Additionally, the contact received notification of NHTSA campaign number: 25v467000(fuel system, gasoline); however, the part to do the recall repair was unavailable. The contact stated that the check engine warning light was illuminated, and the contact related the warning light to the recall. The vehicle was taken to the dealer, where it was diagnosed that the purge valve had failed, and the purge valve was replaced. The contact was also informed that the fuel injectors were in good condition, and that the vehicle was safe to drive. The recall repair was not performed. The manufacturer was notified of the failure but no assistance was offered. The contact was referred to the NHTSA hotline to file a vehicle safety complaint. The failure mileage was 69,527.

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, there was a popping sound coming from the front door on the driver's side. The contact stated that the door failed to close completely as intended. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact related the failure with an unknown recall; however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 31,000.

The contact owns a 2020 Ford Escape. The contact stated while the vehicle was parked, the driver’s side front door failed to close properly. Additionally, when the contact opened the door, there was an abnormally loud screeching sound coming from the door and the driver’s side front window would not function properly. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000. The VIN was not included.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made clicking sounds while opening. Additionally, the front driver's side window failed to roll down, and the front driver's side door failed to latch until it was firmly pushed closed. The vehicle was taken to the dealer, where it was diagnosed that the front driver's side door latch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 25,000.

The contact owns a 2020 Ford Escape. The contact stated that the driver's side front door was making an abnormally loud squeaking noise. The door was hard to close. The driver had to jiggle the door for it to completely close. The driver's side front window was difficult to go down. The vehicle was taken to the local dealer, where it was diagnosed that the welded hinge needed to be repaired. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA hotline. The failure mileage was approximately 65,667.

The contact's husband owns a 2020 Ford Escape. The contact stated that while her husband was opening the driver's side door, an unknown abnormal noise was detected. The door failed to close. There were no warning lights illuminated. There was an eight-inch opening. The vehicle was taken to the local dealer, who informed him the door, paint, and bracket. Needed to be replaced. The vehicle was not repaired. The contact called the manufacturer, who opened a case and covered the repairs under the weird coverage warranty. The approximate failure mileage was 24,400.

The contact owns a 2020 Ford Escape. The contact stated that the front driver’s side door failed to open and close as needed. The vehicle was taken to a dealer and the contact was informed to take the vehicle to a body shop to have the door serviced. The vehicle was taken to an independent mechanic where they discovered that the spot weld inside the door was defective, and the door needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 28,400.

The contact owns a 2020 Ford Escape. The contact stated that when she opened the driver's front door, the contact heard a popping sound. In addition, the contact stated that when she closed the door she heard the popping sound. The contact stated that a couple days later, when opening the door the popping sound was extremely loud and the door was difficult to close. The contact also stated that the driver's front door was inoperable and window would not go up or down. The vehicle was taken to the dealer where it was diagnosed with failed check arm welding and the driver's front door needed to be replaced. The vehicle was not repaired. The contact was informed that the repair would not be covered under the warranty. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door hinge fractured and made a popping noise. The contact stated that previously when she closed the door, the door latch was inoperable and did not lock. The vehicle was taken to the dealer where it was diagnosed with a fractured door hinge and the door hinge needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 84,000.

The contact owns a 2020 Ford Escape. The contact stated the driver's side door was making an abnormal clucking noise when opening. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the door check strap on the weld had come apart. The mechanic informed her that the door could drop and not close properly. The vehicle was not repaired. The manufacturer was contacted, who opened a case, but declined any further assistance to the contact and referred to NHTSA. . The failure mileage was approximately 20,740.

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the driver's side door failed to remain closed. The contact inspected the door and noticed three holes in the door hinge with missing screws which prevented the door from securely closing. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.

The contact's husband owns a 2020 Ford Escape. The contact stated that after the vehicle was turned off, the contact opened the door and heard an abnormal clunking sound coming from the door. Additionally, the contact stated that while parked the door was unlatched and swung open inadvertently. The vehicle was taken to a dealer where it was diagnosed that the door welds and spot welds needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 22,600.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's door hinge fractured. The vehicle was taken to the dealer. The vehicle was diagnosed with a fractured door hinge. The door hinge need replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 28,608.

The contact owns a 2020 Ford Escape. The contact stated that the driver side door had fractured at the hinge towards the bottom of the door. The window failed to go up and down. The vehicle had been taken to the dealer (don lee Ford ashburn OH) who diagnosed that the door needed to be replaced however the vehicle had not been repaired. The manufacturer had been made aware of the failure and opened a case regarding the matter. The approximate failure mileage was 45,000.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door had become unsecured and failed to remain securely closed. The vehicle was taken to the local dealer who diagnosed and determined that the front driver's side door welding assembly had failed and needed to be repaired. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 38,000.

The contact owns a 2020 Ford Escape. The contact stated while entering the vehicle on the front passenger's side, she heard an abnormal cracking sound coming from the front passenger's side door. Additionally, the contact stated that she attempted to roll down the window, but the window failed to roll down. There was no warning light illuminated. The vehicle was not diagnosed nor repaired. There was no further information provided. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall related to the failure. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was 42,005.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made abnormal clicking sounds while opening and closing. The contact's wife had difficulty closing the door securely. The contact related the failure to a faulty front driver's side door middle hinge pin. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 27,000.

The contact owns a 2020 Ford Escape. The contact stated that the front driver side door latch detached from the vehicle making it difficult to properly close the door. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, where it was diagnosed with needing the front driver’s side door to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 58,000.

The contact owns a 2020 Ford Escape. The contact stated the front driver's side door failed to close securely. The vehicle was taken to the local dealer, where it was diagnosed that the door check needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 50,000.

The contact owns a 2020 Ford Escape. The contact stated that the check arm attachment points were fractured on the front driver's side door. The front driver's side door made an abnormally loud sound while being opened. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The dealer confirmed that there was no recall associated with the VIN. The manufacturer was made aware of the failure. The failure mileage was approximately 39,000.

The contact owns a 2020 Ford Escape. The contact stated that the driver's side hinge had fractured. The contact stated that there were three holes in the door. While opening and closing the door, there was an abnormal popping sound heard. Additionally, the window failed to roll down completely. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the door and hinges needed to be replaced. The mechanic informed the contact that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was contacted and provided a case number. The contact was referred to the NHTSA hotline for assistance. The failure mileage was approximately 42,000.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made an abnormal popping sound while opening and then failed to close. Additionally, the front driver's side window failed to roll up. Upon inspection, the contact noticed that the welding on the front driver's side door bracket was faulty, causing the bracket to detach. The vehicle was towed to the dealer, and the contact was referred to the collision center. The vehicle was then towed to the collision center, where it was diagnosed that the front driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 93,000.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made an abnormal popping sound and opened independently. The vehicle was taken to the dealer and diagnosed with a front driver's side arm assembly fracture. The contact was informed that the door and arm assembly needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 65,000.

The contact owns a 2020 Ford Escape. The contact stated that she heard a cracking sound in the front driver’s side door. The contact then stated that the front driver’s side window failed to operate as designed. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that an unknown front driver’s side door latch assembly part needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was advised to call the NHTSA hotline. The failure mileage was approximately 74,000.

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver’s side door, the door failed to open completely. The contact had to forcefully pull the door handle for the door to open. The contact became aware that the latch was welded incorrectly. The vehicle was taken to the dealer and the dealer stated that the front driver’s side door needed to be replaced. The vehicle was not repaired because the door was not available. The manufacturer was not contacted. The failure mileage was 19,000.

The contact owns a 2020 Ford Escape. The contact stated that the driver's side door failed to close, and the window failed to operate as needed. The vehicle was taken to the dealer, where the failure was diagnosed as a spot weld failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 10,500.

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed and making a right turn, another vehicle crashed into the front drivers' side of the vehicle. The air bags did not deploy. The contact sustained whiplash and neck pain. The contact had not sought medical assistance. The contact stated that upon attempting to open the front driver's door, the door failed to open immediately. The contact then pushed the door hard and it opened. The contact related the failure to Ford technical service bulletin number: 22-2246. The contact was able to exit the vehicle. A police report was filed. The contact's grand-son met her at the scene and assisted her with driving the vehicle to a nearby autobody shop. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired for air bags and door failure. The failure mileage was approximately 12,700.

The contact owns a 2020 Ford Escape. The contact stated that upon opening the front driver's side door, the door emitted abnormal popping sounds and would not open completely. The contact also noticed that the front driver's side door hinge had loosened. The contact stated that the failure had been reoccurring. The dealer was notified of the failure and informed the contact that the front driver's side door needed to be replaced. The dealer also informed the contact that it was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle had exceeded the 36,000-mileage warranty coverage. The failure mileage was approximately 58,850.

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver side door the contact heard a squeaking sounded coming from the door and notice that the welding of the door had fractured and when shutting the door, the door would not lock. The vehicle was taken to the dealer and stated that the door needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and case was filed and advised to contact NHTSA. The failure mileage was 70,000.

The contact owns a 2020 Ford Escape. The contact stated that upon opening the front driver's side door, the track arm of the door failed to catch, causing the hold the door by the door handle. The contact stated that the failure had been reoccurring. The dealer was notified of the failure and informed the contact that he would need to pay a repair fee as the vehicle was out of warranty. The contact referenced Ford technical service bulletin number: 10184651. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 48,000.

The contact's company owns a 2020 Ford Escape. The contact stated that the driver's side front door latch was fractured, causing the door to not close properly. The vehicle was taken to the dealer and diagnosed that the driver's side front door latch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was 100,599.

The contact's company owns a 2020 Ford Escape. The contact stated that the driver's side front door latch was fractured, causing the door to not close properly. The vehicle was taken to the dealer and diagnosed that the driver's side front door latch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was 71,542.

The contact owns a 2020 Ford Escape. The contact stated that the front driver’s side door latch had malfunctioned and the door swung open when unlocked. Additionally, the front driver’s side window was stuck in the closed position and could no longer be lowered. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 46,000.

The contact's friend owns a 2020 Ford Escape. The contact stated that the driver's side front door failed to fully open, causing the contact's friend to slide sideways to enter the vehicle. Additionally, the driver's side front window failed to roll down. The vehicle was taken to the dealer, where it was determined that the driver's side front door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 86,000.

The contact owns a 2020 Ford Escape. The contact stated that the driver’s side door failed to close securely. The vehicle was taken to the dealer and the door latch was replaced; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA hotline. The failure mileage was unknown. The VIN was not available.