Door problems of the 2020 Ford Escape - part 1

The contact owns a 2020 Ford Escape. The contact stated that the driver’s side front door made a popping sound whenever the door was left in certain positions while open. The vehicle was taken to a certified mechanic, who diagnosed a possible issue with the welding. The vehicle was taken to a body shop, which inspected the door and diagnosed that the spot welds had fractured on the door check hinge. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact became aware that the driver’s side front door had detached, and the hinge on the door was inoperable. The vehicle was taken to the dealer where it was diagnosed and determined that the door had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.

The contact owns a 2020 Ford Escape. The contact was informed by a Ford mechanic that the front driver’s side window could possibly shatter while rolled down. The contact was informed that the door needed to be replaced; however, the replacement door remained on backorder. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The check engine warning light illuminated, and the vehicle was taken to the dealer. The contact was informed that the engine valve was defective and needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.

The contact owns a 2020 Ford Escape. The contact noticed that vehicle front driver door was coming apart due to welding. The contact emphasized that in the event of a crash the contact could be severe injured. In addition, the contact stated driving a vehicle with a damage door could become a safety hazard. The dealer was contacted and stated there unable to diagnosed or repair the vehicle until the manufacture was made aware of the failure and instructed how to remedy the driver’s door. The vehicle was not repaired manufacturer was notified of the failure and advised to contact nhsta for further assistance. The VIN was not provided.

The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the front driver’s side door, there was a popping and cracking sound coming from the door panel. Additionally, sometimes the front driver's side door was difficult to open and close. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 35,000.

The contact owns a 2020 Ford Escape. The contact stated that when the drivers door is opened a loud popping noise emaianted from the hinges. Additonally when the drivers door is ajar, the window was able to roll up and down, however when the door is closed, the window did not operate as intended. The vehicle was taken to a delaer where it was diagnosed that the door, door hinge, and the window regulator needed to be replaced. The contact stated that only the window regulator needed to be replaced. The manufacturer was notified of the failure. The failure mileage 85,125.

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, there was an abnormal cracking sound heard. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined that the driver’s side front door was cracked or had a fractured spot weld at the check arm attachment in the door assembly. The dealer informed the contact that the door needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and informed the contact there was no coverage under a recall or warranty for the repair. The contact stated that the failure was related to NHTSA id number: 10234590, manufacturer communication number: ssm 51553 (structure). The failure mileage was approximately 33,000.

The passenger front door middle hinge broke from inside the door. There are numerous online articles of this happening and causing costly repairs of the entire door instead of just the hinge, which is Ford’s solution. Two days ago I noticed a creaking noise and thought I should spray wd40 and when I went to open my door to do this, there was a pop! and now the hinge can be moved up and down and it is also affecting the window, the window can’t be rolled down. If there’s an accident, this could cause someone not to be able to get out. This needs to be on Ford to fix. There were no warnings of this. I can’t take pictures of the issue without ripping my door apart and I’m not a mechanic.

The contact's husband owns a 2020 Ford Escape. The contact stated that while her husband was opening the driver's side door, an unknown abnormal noise was detected. The door failed to close. There were no warning lights illuminated. There was an eight-inch opening. The vehicle was taken to the local dealer, who informed him the door, paint, and bracket. Needed to be replaced. The vehicle was not repaired. The contact called the manufacturer, who opened a case and covered the repairs under the weird coverage warranty. The approximate failure mileage was 24,400.

The contact owns a 2020 Ford Escape. The contact stated that the front driver’s side door failed to open or close as needed. The vehicle was taken to a dealer where it was discovered that the spot weld inside the door was defective, and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.

The contact owns a 2020 Ford Escape. The contact stated that the front driver’s side door failed to open and close as needed. The vehicle was taken to an independent mechanic where they discovered that the spot weld inside the door was defective, and the door needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The vehicle was not repaired. The failure mileage was 33,420.

The contact owns a 2020 Ford Escape. The contact stated while opening the driver’s side door, there was an abnormal cracking sound coming from the door. The failure persisted and the driver’s side door hinge sheared off. Upon investigation, the contact discovered that the front driver’s side door spot welds had failed. The dealer was notified of the failure but offered no assistance. The contact was referred to a body shop for assistance. The manufacturer was also notified of the failure and the contact was provided the same information as the dealer. The contact was referred to the NHTSA hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 55,000.

The contact owns a 2022 Ford Escape. The contact stated that the driver's side door spot weld was fractured. The contact stated that the door was difficult to close. The driver's side window also failed to open as needed. There were no warning lights illuminated. The local dealer was contacted, and the vehicle was diagnosed, and it was determined that the hinge and door weld had failed. The mechanic recommended replacing the door. The manufacturer was contacted, and the contact was informed that the warranty had expired. No assistance was provided. The failure mileage was approximately 33,000.

The contact owns a 2020 Ford Escape. The contact stated that the passenger’s side door check spot welds had failed, and the door would not properly open or close. The vehicle was taken to the local dealer who determined that the door needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 28,000.

See attached document for complaint.

The contact owns a 2020 Ford Escape. The contact stated that the driver's side door was squeaking. While driving at unknown speeds, the door unintendedly opened. The contact stated that the door failed to open and close. The contact entered through the passenger’s side door of the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the door check was fractured and recommended that the door be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 53,665.

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact opened the front driver’s side door and heard an abnormal clicking sound. The contact stated the vehicle was taken to the dealer where it was diagnosed with fractured door spot welds. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA hotline. The failure mileage was approximately 29,500.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door hinge fractured and there was an abnormal clicking sound coming from the front door. The contact stated that three spot wells needed to secure the door had fractured. The vehicle was not taken to a dealer to be inspected. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000.

The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle through the driver's side door, the door made an abnormal popping sound while being opened. The contact stated that passenger’s side front door also made the abnormal popping sound while being opened. The contact had taken the vehicle to a local dealer, where it was diagnosed the door welds were fracturing. The dealer determined that the driver's and front passenger’s doors needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 30,000.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door failed to properly close. Additionally, the window would not roll down completely. The vehicle was taken to the local dealer who diagnosed that the front driver's side door hinge was faulty, and the entire door needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 73,093.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door was making abnormal sounds while being opened and closed. The contact also stated that the window was also inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA hotline. The failure mileage was approximately 26,132.

Front left driver door has a horrible grinding and popping sound when door is open or closed. The hinge is visibly damaged at welding joint. This issues a causes serious problems when trying to close the door and open.

The contact owns a 2020 Ford Escape. The contact stated that on several occasions while exiting and entering the driver's door, there was an abnormally loud popping sound coming from the door. Additionally, while the vehicle was parked, the contact attempted to roll down the driver's window, but the window would not roll down. The vehicle was taken to two body shops where it was diagnosed that the pressure and or friction caused an unknown part to fracture, and the window motor failed. The contact was informed that the driver's door needed to be repaired. The vehicle was not repaired. The vehicle was taken to a dealer where it was determined that the driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was 74,115.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made abnormal grinding and cracking sounds while opening. The vehicle was taken to the dealer, where it was diagnosed that the front driver's side door hinges were corroded, and that the door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 23,000.

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the driver's side door failed to remain closed. The contact inspected the door and noticed three holes in the door hinge with missing screws which prevented the door from securely closing. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made an abnormal cracking sound while opening. The vehicle was taken to the dealer, where it was diagnosed that the front driver's side door and driver's side fender needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 14,000.

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver's door, she heard an abnormally loud popping sound. The vehicle was taken to the dealer where it was diagnosed with a fractured front driver's door weld. The contact was informed that the front driver's door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 50,000.

The contact's husband owns a 2020 Ford Escape. The contact stated that after the vehicle was turned off, the contact opened the door and heard an abnormal clunking sound coming from the door. Additionally, the contact stated that while parked the door was unlatched and swung open inadvertently. The vehicle was taken to a dealer where it was diagnosed that the door welds and spot welds needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 22,600.

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the driver’s side door made an abnormal sound when opened. Additionally, the driver’s door was not able to be securely closed. No warning light was illuminated. The vehicle had been diagnosed. The contact was informed that the failure was due to fractured spot wields and the check arm mount in the door assembly. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 82,000.

The contact owns a 2020 Ford Escape. The contact stated that after entering the vehicle, the front driver's side door made an abnormal popping sound while closing. The vehicle was taken to the dealer, where the front driver's side door check arm and welds had fractured while the contact was closing the door. The dealer towed the vehicle to the collision center, where it was determined that the front driver's side fender and the front driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 56,000.

The contact owns a 2020 Ford Escape. The contact stated that the driver’s side front door made clicking sounds while opening, and then failed to close securely. The contact stated that it took two people to close the door securely. The contact had to use the passenger’s side door to enter or exit the vehicle. The contact took the vehicle to the dealer who determined that the door needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and filed a case for the failure. The approximate failure mileage was 44,000.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made abnormal popping sounds while being opened, and all four windows failed to roll down. The front driver's side door later failed to open. The contact entered the vehicle through the front passenger's side door and climbed over to the front driver's side seat to operate the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the front driver's side door hinges were fractured, and the front driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 19,502.

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, the door made a loud crunching sound. Additionally, the front driver's side door would inadvertently close while the contact was entering the vehicle. The vehicle was taken to an independent mechanic, who diagnosed that the front driver's side door had three fractured spot welds and that the front driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,000. The VIN was unavailable.

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact attempted to enter the vehicle however, the front driver's side door was inoperable. The contact stated that the driver's side front door was difficult to open and was also very difficult to close. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with a failed door check arm weld. The contact was informed that the door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 41,000.

The contact owns a 2020 Ford Escape. The contact stated that while parked, the contact heard an abnormal noise coming out of the drivers side door. The contact then opened the door and realized that it did not open or close anymore, the window stopped working the door became completely inoperable. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 40,000.