general problems of the 2020 Ford Escape - part 1

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA campaign number: 25v829000 (structure); however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owned a 2020 Ford Escape. The contact received notifications of NHTSA campaign numbers: 26v123000 (back over prevention), 26v117000 (visibility) and ( 25v829000 (structure); and requested to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA campaign numbers: 25v829000 (structure) and 26v123000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA campaign numbers: 25v467000 (fuel system, gasoline) and 25v829000 (structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. While starting the vehicle, the engine made a choking sound. The failure was more prevalent after fully refueling the vehicle. While driving at undisclosed speeds, the vehicle was shaking abnormally. While approaching a red light and attempting to stop, the vehicle shut off unintendedly. The vehicle was restarted, and the contact pulled over to the side of the road, where the vehicle started to shake. The contact waited for a while before restarting the vehicle. When the vehicle was restarted, the engine started choking and the vehicle shut off. The vehicle was restarted after a while and driven to the residence. The next day, while starting the vehicle, the engine was choking, and the vehicle was vibrating abnormally. The contact decided not to drive the vehicle to prevent the failures from occurring while driving. The dealer was contacted and informed that parts were not available for the recall repair. The contact was informed that any diagnostic test or repair would be out-of-pocket. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,014.

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA campaign numbers: 25v467000 (fuel system, gasoline) and 25v829000 (structure); however, parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA campaign number: 25v467000 (fuel system, gasoline), 25v829000 (structure), 26v123000 (back over prevention) and 26v117000 (visibility); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer and the dealer were not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed and attempting to open the sunroof, the interior sunshade would opened however would not retract closed as intended. The vehicle was diagnosed on scene by a Ford mechanic, where it was noticed that the sunshade sealant had deteriorated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 24,000.

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA campaign numbers: 25v467000 (fuel system, gasoline) and 25v829000 (structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that there was an abnormal fuel odor entering the cabin of the vehicle. There were no warning lights illuminated. The dealer was contacted and confirmed that the remedy was not yet available. The manufacturer was not made aware of the issue. The failure mileage was 38,697.

The contact owns a 2020 Ford Escape. The contact stated that after long-distance driving, there was water dripping from the bottom of the steering wheel onto the accelerator pedal. The contact stated that due to the failure, the foot on the accelerator pedal would slip off while driving. The vehicle was taken to the dealer, where it was purchased and an unknown repair was performed; however, the failure reoccurred. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 70,089.

The contact owns a 2020 Ford Escape. The contact stated that the rear quarter windows chrome piece had detached. The contact was concerned that the failure could become a road hazard for other drivers. The vehicle was taken to the dealer, who attempted to reseal the chrome but was unable to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 40,000.

See attached document for complaint.

The contact owns a 2020 Ford Escape. The contact stated while exiting the vehicle, there was an abnormal crackling sound coming from the driver's side door. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was not notified of the failure. The failure mileage was 78,000.

The contact owns a 2020 Ford Escape. The contact was informed that the VIN was included in Ford customer service program number: 23b56 (warranty - front door check arm weld). There was no warning light illuminated. The contact stated that there was no prior failure experienced with any of the doors. The vehicle was taken to a dealer to be diagnosed. The dealer stated that the front driver’s side door needed to be replaced; however, the door was not available due to the programming part being limited and not available. The dealer informed the contact that the vehicle needed to remain with the dealer until the part was available because the vehicle could present a risk to the driver. The vehicle was not repaired. The dealer denied the contact a loaner vehicle. The manufacturer was notified of the failure. The failure mileage was 29,131.

The contact owns a 2020 Ford Escape. The contact stated that after a severe rainstorm, the contact noticed that there was a strong odor inside the vehicle. The vehicle was taken to the car wash, and upon removing the floor mats, the contact became aware that the floor mats were significantly wet, and there was mold and mildew on the floor mats and on the carpet. The vehicle was taken to the dealer, where the vehicle was dried out and the seats were taken out. The dealer then performed a water entry test and determined that water was entering through the seam in the rear of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 30,000.

The contact owns a 2020 Ford Escape. The contact stated that while having routine maintenance at the local dealer, the vehicle was inspected, and it was determined that the driver's side front door weld was cracked. There were no warning lights illuminated. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 40,000.

The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed, the sunroof molding detached from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,300.

The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle, there was an abnormal popping sound emanating from the door hinge, after which the door was not flush with the body of the vehicle while closed. The door ajar warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to technical service bulletin: ssm 50150. The manufacturer was not notified of the failure. The failure mileage was 31,000.

The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the front driver's side door, he found a broken piece of weld on the floor and noticed that the the front driver's side door check arm welds were fractured. The vehicle was taken to the dealer, who took pictures of the failure and informed the contact that the pictures would be sent to the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 83,260.

The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle, she heard an abnormal popping sound. After a visual inspection, the contact observed that the door check arm had detached. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm and attachment points for both the front driver’s and passenger’s side doors. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 75,000.

The contact owns a 2020 Ford Escape. The contact stated that while driving at 70 mph, the driver's side door partially opened, and upon attempting to secure the door, the contact heard an abnormal popping sound emanating from the door hinge. The following day, the contact stated that upon entering the vehicle, he found that the driver's side door was unable to latch closed and required an excessive amount of force to securely close the door. As a result, the door hinge detached from the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 80,000.

The contact owns a 2020 Ford Escape. The contact stated that while in the front driver's seat, the key fob was used to open the trunk. The contact stated that there was suddenly the mechanical sound of the trunk closing and the contact observed that the trunk had fallen approximately 5 inches. The vehicle was not repaired. The contact stated that the failure recurred while walking to grab items from the trunk, the contact opened the trunk with the key fob. While the contact was in the trunk the contact suddenly heard the mechanical sound of the trunk closing and jumped back and observed that the trunk had fallen halfway. The contact stated that there was an unknown part that appeared to be disconnecting from the ride area of the trunk. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2020 Ford Escape. The contact stated that, upon entering the vehicle, he heard an abnormal sound emanating from the door hinge. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment point. The vehicle was not repaired. The manufacturer was not notified of the failure. After investigating the failure, the contact related the failure to NHTSA action number pe23013 (structure), but the VIN was not included. The failure mileage was 15,000.

The contact owns a 2020 Ford Escape. That contact stated that upon entering the vehicle, the driver's side door opened abnormally wide, after which the driver's side door became jammed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed failures with the high-low voltage converter and the door check arm attachment point. The voltage converter was repaired, but the door check arm attachment point was not repaired. After investigating the failure, the contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 21,500.

The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the driver's side door, there was an abnormally loud banging sound heard. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The contact stated that the failure was related to NHTSA action number: pe23013 (structure). The approximate failure mileage was 55,000.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made an abnormal popping sound while driving. The vehicle was taken to the dealer, who diagnosed that the driver's side door check arm attachment point had failed. The contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was notified of the failure but offered no assistance. The contact was later referred to the NHTSA hotline for assistance. The vehicle was not repaired. The failure mileage was 45,000.

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, the door made an abnormally loud popping sound. Additionally, the door failed to open completely, and the window failed to roll down completely. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The vehicle was not diagnosed or repaired. The failure mileage was 40,000.

The contact owns a 2020 Ford Escape. The contact stated that when she was opening and closing the front driver's side door she would hear an abnormal popping sound as if the door hinge was breaking. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA action number: pe23013 (structure). The failure mileage was approximately 26,000.

The contact owns a 2020 Ford Escape. The contact stated that while his wife was utilizing the shifter knob, she cut her hand on the chrome shifting knob. The chrome edge was very sharp. There were no warning lights illuminated. The contact's spouse did not seek medical attention. The vehicle was taken to the local dealer, where it was diagnosed that the chrome knob needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA hotline. The failure mileage was approximately 19,000.

The contact's boyfriend owns a 2020 Ford Escape. The contact stated that the front driver's side door made an abnormal popping sound while opening. Additionally, the door failed to close as needed. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was not notified of the failure. The failure mileage was approximately 80,000. The VIN was unavailable.

The contact owns a 2020 Ford Escape. The contact stated that a popping noise was present when opening and closing the front driver's door, and the door was difficult to close securely. In addition, the front driver's window failed to roll down completely. The vehicle was taken to the local dealer who diagnosed that the door check arm bracket welding was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 59,200.

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door a popping type noise was present and the door would swing open. Also the contact indicated that the front driver's side window would not roll completely down. The vehicle was taken to the local mechanic who diagnosed that the front driver's side door spot welding was faulty and needed to be repaired. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 48,000.

The contact owns a 2020 Ford Escape. The contact stated that the front driver side door was difficult to open and close and a scraping type noise was present when opening and closing the door. The vehicle was taken to the local dealer who diagnosed that he front driver's side door welding had detached and the door needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 46,900.

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, upon exiting the vehicle, the door check arm detached. The door-ajar warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure of the driver's side door check arm attachment point welds. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was not notified of the failure. The failure mileage was 52,000.

The contact owns a 2020 Ford Escape. The contact stated that while opening the driver's side front door, the door made an abnormal popping sound. The contact stated that the abnormal popping sound had become more intense as if the door was going to detach from the frame. Additionally, the contact stated that the driver's side window was no longer operating as designed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the welds on the door check arm were failing, and the door needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to an open NHTSA action number: pe23013 (structure). The failure mileage was approximately 37,800.

The contact owns a 2020 Ford Escape. The contact stated that upon opening the driver's side door, the latch made an abnormal sound. The vehicle was taken to an independent mechanic, who diagnosed a failure with the door check arm. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA action number pe23013. The manufacturer was not notified of the failure. The failure mileage was 25,000.