Sun/moon Roof Assembly problems of the 2020 Ford Escape

The contact owns a 2020 Ford Escape. The contact stated that the sunroof shade was loose, bouncing, and sagging while opening the sunroof. There were no warning lights illuminated. The vehicle was taken to a local dealer, where it was determined that the part needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 62,000.

Was opening the sunroof cover and one side of the tracks came off. It will not close all the way now.

The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed and attempting to open the sunroof, the interior sunshade would opened however would not retract closed as intended. The vehicle was diagnosed on scene by a Ford mechanic, where it was noticed that the sunshade sealant had deteriorated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 24,000.

The contact owns a 2020 Ford Escape. The contact stated while driving 55 mph, there was an abnormal grinding sound coming from the sunroof. Neither a dealer nor and independent mechanic was contacted. The contact stated that the failure had occurred on several occasions. The vehicle was not taken the dealer or independent mechanic to be diagnosed. The sunroof was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 71,000.

The contact owns a 2020 Ford Escape. The contact stated that upon attempting to close the moon roof, the moon roof failed to close as intended. Eventually, the moonroof was able to close; however, the closing resulted in damage to the overheard liner. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 21,000.