Wiper problems of the 2020 Ford Escape - part 1

The sunscreen on the panoramic sunroof has become detached and the shade falls causing a visibility issue.

Subject: request for buyback or trade assistance – 2020 Ford Escape se to whom it may concern, I am writing regarding my 2020 Ford Escape equipped with the 1. 5l engine, which is currently subject to multiple open safety recalls. Of particular concern is the active fuel injector recall involving a risk of engine compartment fire. I understand that the current remedy does not fully address the underlying defect and that additional actions may still be pending. In addition, my vehicle is affected by other safety-related recalls, compounding concerns about reliability and safe operation. Given the nature of these issues—specifically the fire risk and the lack of a complete and permanent repair— as well as a history of over 15 recalls on this vehicle, I am increasingly concerned about the safety, usability, and value of my vehicle. This situation has significantly impacted my confidence in operating the vehicle. Based on these circumstances, I am formally requesting that Ford motor company review my case for: • a manufacturer buyback, or • substantial trade assistance toward a new Ford vehicle, or • appropriate goodwill compensation reflecting the ongoing safety concerns and diminished value I would appreciate prompt review by a case manager and a written response outlining Ford’s proposed resolution. Please contact me at your earliest convenience to discuss next steps. Thank you.

The component that has failed is my front windshield wiper motor causing visibility issues. It has been confirmed by a service technician. No it has not been inspected by the police only by an auto shop. No it was not any warning. It was raining I turned on wipers and it malfunction. Got stuck in the middle of windshield and I had to pull over and keep turning on wipers for it to go back into normal position.

The manufacturer is unable to remedy the safety recall 26v123 & 26v117 for my vehicle in a timely manner.

I purchased this vehicle brand new from dunphy Ford in philadelphia, PA, along with a premium extended warranty, with the expectation that Ford would stand behind both its product and coverage commitments. This past weekend, while traveling at highway speeds 75+mph, the sun/panoramic roof began emitting a loud rumbling noise. When I attempted to open it to address the issue, the sunroof liner bunched up in the rear of the vehicle, blocking my rearview visibility and creating an immediate safety hazard. I was forced to quickly close the sunroof while driving to avoid a potentially dangerous situation. Although the fabric returned to position, the interior cover failed to re-seat properly and remains dislodged creating a situation that causes me not to be able to use the sunroof safely due to visibility concerns. This is a safety defect. There are many documented cases of this issue out on the internet with Ford Escapes and other Ford models having this issue. The dealership wants $2,000 just to diagnose the issue. This situation—and the lack of meaningful support by Ford—has been extremely disappointing. Independent research suggests this issue is well-documented and recurring across Ford vehicles, and given that it compromises rear visibility, it constitutes a legitimate safety risk. I find it unacceptable that customers are expected to absorb substantial repair costs for a well known defect that directly affects driver safety. This should be a safety recall. This issue should not be dismissed or minimized, particularly given the safety implications. I was truly panicking while driving above 75mph and I am an experienced driver. If this had been a newer driver, this could have been horrible. I could not see at all out of my back window. I would greatly appreciate the NHTSA look into this safety risk. Please see attached pictures for reference. Tons of customer complaints out on the internet. Thank you kindly for looking into this matter. [xxx] information redacted pursuant to the freedom of information ac.

The last 2 weeks my wipers have nearly quit functioning. They don’t go all the way up, will stop in the middle of the windshield, will not go down and when I use the wiper stick to try and get them to go back down the back wiper will start going as well even when I’m not hitting the switch for the back wiper. For the last year, three out of four tps sensors have quit working as well. The dealership checked them and said they’re reading as if they’re working but the alert is on my dash and they do not read the tire pressure.

The windshield wipers on this vehicle just stop working without warning. However this vehicle is not included in the wiper recall even though it experiences the same failures as the vehicles covered under the recall.

Liftgate hinge cover loose on car but not under the recall. Caused back glass to shatter while driving.

Wiper started going at a regular pace even when the speed was set to max or slow now the wiper won't go up. Looks like the wiper motor has gone bad and this seems to be the same issue with the recall put in place recall number 26s14.

The fabric covering for the sunroof detached and is now sagging down so that you can not see out the rearview mirror.

Sunroof shade blocking rear visibility when open, when open it’s not rolling up into cavity.

The windshield wipers will slow to an intermittent-type speed while working in either low or high on a wet windshield. Ford had recall 23b35 on the bronco for this exact issue; the fix was a reflash of the vehicle's windshiel wiper motor.

In my Ford 2020 Escape hybrid titanium awd car, sunroof shade got misaligned and not closing anymore, resulting in more heat flowing into the car creating impacts inside. Also, as per others comments and online forums, there is a chance that this shade would fall on the passengers during the drive if not taken care quickly, resulting in injuries in adults and deaths in infants. Reached to a Ford dealership to fix this issue and its costing me close to $3000. As its a design flaw from Ford, I request Ford to do a fix for free of charge or recall and fix it for their customers and address their safety concerns immediately. Appreciate your looking into this matter.

Driving from michigan to missouri [xxx] and the wipers stopped working once we got to missouri. Called Ford dealership in springfield and they could not fit us in their schedule, so we took it to a goodyear certified service center and they said it was the wiper motor. We fixed and eventually drove back to michigan. About1 week later, the windshield wipers again, stopped working, I called the shop in springfield and they told me to take it to a shop in westland michigan (redford auto/goodyear certified) because the part was under warranty. I did that, they replaced the part (motor). Now a year later and my wipers are not working again. They stop midstream and get stuck. They are inoperable again. Never in my lifetime of driving (I am [xxx] ) have I ever repaired a wiper motor, let alone 2 x and the problem is still not fixed. I do believe this is faulty by manufacturer and needs to be looked into. Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Shade over sun roof folded up and dropped down. Blocks the rear view can't see anything behind out back. Folded up won't go back in keeps falling.

Several recalls on my vehicle and now Ford is calling the expensive ones "customer satisfaction notice". Theres nothing satisfying about bad fuel injectors. Also , the wiper motor description on your vehicle, the front windshield wiper motor may become inoperative or may operate intermittently. Safety risk this may result in reduced visibility or loss of visibility in certain conditions, increasing the risk of a crash. Remedy parts are not available. Ford motor company is working to provide parts for this repair. When the remedy becomes available, Ford motor company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge. The remedy is anticipated to be available in q2 2026. Safety risk sync screen update this may result in the image displayed being inverted or flipped, this includes all buttons. While in reverse the rearview camera image, buttons, and camera guidelines may also be inverted or flipped. A rearview camera that does not correctly display a correct image in reverse can reduce your view of what is behind the vehicle, increasing the risk of a crash. Sync screen update issue date 2025-07-16 campaign 25s76/25v467 description on your vehicle there is a possibility that a fuel injector may crack, which may result in fuel accumulating on the top of the engine. Safety risk liquid fuel andor fuel vapor that accumulates near a hot surface, such as hot engine or exhaust components may ignite resulting in an under-hood fire, increasing the risk of injury. Its endless and they refuse to take accountability for their junk vehicles.

Inner shade visor for sun roof has become detached from rail mechanism, causing material to sag and bunch up and get stuck when retracting sunroof. Visibility issues caused could cause safety hazard.

The panoramic sunroof shade separates from the track and sags down to the back seat, blocking the view from the rearview mirror. This happens while driving.

The contact owns a 2020 Ford Escape. The contact stated that while driving approximately 70 mph in the rain, the front windshield wipers failed to operate as needed. The vehicle was taken to the dealer who diagnosed the vehicle and determined that the windshield wiper motors had failed and needed to be replaced. The contact stated that the failure was related to NHTSA campaign numbers: 22v142000 (visibility); however, the VIN was not included in either recall. The vehicle was scheduled for the repair and parts were ordered. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA hotline to report the failure. The failure mileage was unknown.

My recall was dated last March 2025. Its almost 1 year and they havents fixed the car yet. It has a recall on fuel injectors.

A rattle developed in the panoramic sunroof. When the shade was retracted it popped loose from the retainers and retracted to the full open position. The piece that covers the joint of the roof glass came out. Due to the inability to close the shade, there is a constant glare while driving in the day light. This issue appears to be common according to my research and quiet expensive for dealership repair.

My rear view camera on my Ford Escape 2020 either is blue color or black out or doesn’t work at all. It has been like this for a few months . The Ford dealership has told me that my vehicle is not part of the recall. So what should I do now? have had a lot of issues and haven’t owned the car for only a year .

The car has a panoramic roof with automatic open/close sunshade that cover the interior of the glass. I was opening the sunshade to open the moon roof and the shade all of the suden came down and did not roll as intended and my visibility while I was driving was gone for a second until my wife helped out quickly so we do not crash. The problem is common for this car in the Ford forums online and the dealerships are not concerend or applying any responsbility of the problem and the safety of it. There was no message or warning but it put myself and my family in danger. I went and got it inspected by the dealership but they did not take responsibilty.

Panoramic headliner fabric is sagging causing an obstruction to drivers rear view while also creating a hazard for rear passengers in the event of an accident.

The sunroof cover came down and blocked my rear visibility. It took a few attempts to get the cover back up because I need to see what is behind me for safety purposes. Then, when I was sesrching online for the solution, I realized a lot of people with 2020 - 2022 Ford Escapes were also having issues with the sunroof cover. It is quite dangerous for it to fall.

I was trying to crack my panoramic sunroof to move some air and the sunroof shade jumped its track and sagged down into my back window view while driving. It blocked my field of view and would not retract. Once I was safely able to pull to the side of the road and after several attempts I was able to somewhat close the cover and lift it out of my field of view. Now it’s just flapping in the wind. I looked up this issue and it seems that the many others are having this problem as well. For a car that is 4 years old with a sunroof that I have maybe used 5 times this seems like there might be a problem with the integrity of the clips that hold the shade in place. Apparently, Ford is making a killing off of the repair ($2k-4k) which is highway robbery for a car that many of us already paid an arm and a leg for and are still in the early stages of paying on. This was not a wear and tear issue…. This was a failure of a part with weak integrity.

The windshield wipers locked up and would not function.

The shade retraction on the moonroof is malfunctioning, causing the fabric to not retract completely, the sagging fabric is causing visibility obstruction. My Ford dealership have inspected the issue and have quoted me an approximate price of $1700 to fix the issue, which is currently cost prohibitive for me ($400 for the replacement part + approx 6 hours of labor), unfortunately this will not be covered by my warranty. There were no warning messages prior to failure, I pressed the button to open my moonroof one day and this happened, if I was driving this would have caused an accident because my visibility of rear view is blocked, luckily I was parked when I discovered this issue. This issue first appeared in June 2024. I went to the dealership in July 2024, because it was cost prohibitive to fix I have not used the moonroof since then because it affects visibility.

The sunshade of the panoramic sunroof came loose a year ago and has continued to sag lower from the glass and closer to our heads over time. When opened, the shade hangs completely blocking the back window and hangs into the back seat. I have been told the clips may need to be replaced, but have not received a definite diagnosis.

1. ) my backup camera has failed, and it is static and then continues today will not display and shows black. I can no longer use it or see out of it for backup purposes. 2. ) I use my back up camera everyday as I live in a busy city and use it when parking and to assist me when there is a lot happening with parking on the side of the road and entering and exiting parking spots. 3. ) yes, I had it checked by a Ford dealer, and they stated other vehicles were having this issue and it was odd mine had not been recalled. 4. ) no my vehicle has not been inspected by anyone other than the warranty holder I have as well as the Ford dealership. 5. ) no everything was working fine and then the next time I turned my vehicle on the backup camera was no longer of use.

The window tent is bubbling and warping down my windows impairing my view of the road, unsure of cause and it is available for inspection. Bubbles are visible the warping is harder to see in a photo, but it runs all the way down the window. It is impairing visibility through passenger and driver windows, causing depth perception issues and a risk to myself and other drivers. The Ford dealership I recently went to to have other recalls fixed confirmed the issue and told me to file a complaint here. No warning lamps or other symptoms of the problem.

While attempting to fuel the vehicle, thinking the hood latch was the fuel door release, the hood latch was pulled (twice). After completing fueling we re-entered the roadway and at about 45 mph, the hood flew up and backwards over the windscreen. We were able to stop the vehicle and close the hood without further incident although there is damage to body panels and the windscreen. Although an operator error was made by confusing the hood latch with the fuel door release, it seems like a poor and dangerous design to be able to completely unlatch the hood (no manual safety under the hood as is customary) allowing it to fly up while underway. Upon further investigation, we determined that the newest generation of these vehicles simply require two pulls of the hood latch to completely release it. The more typical method of one pull of the latch followed by manual release of the safety by reaching under the hood has been abandoned in this design.

In late September, my rear driver's side window was being opened. It fell halfway and would not move up or down. I took it to the dealership for repair and they informed me that the regulator for that window had snapped and needed to be replaced. It took them roughly a month to find a replacement part. I finally picked up the repaired vehicle today. While talking to the service agent at the Ford dealership, he told me that in the past month, three other 2020 or newer Ford Escapes have come into this one small dealership with the exact same problem. For this reason, I think that this should be looked into. Four identical and newer cars needing the same repair from the same small dealership in a month is suspicious.

Front windshield failed sporadically under mild thermal shock. Outside temperature was in the range of 10°f and inside cabin had been warming up for about 30 minutes. Heat was not set to defroster. While stopped at an intersection, the windshield suddenly cracked across about 70% bottom edge emanating from a wiper contact point. Vehicle is available for inspection upon request. Has not been reproduced. I’ve received anecdotes that this exact same break type and location has occurred under very similar circumstances in other Ford Escapes.

The top of dash board in its entirety but specifically the trim piece around the heads-up display on specific trim/modes creates a reflection upon the windshield, particularly directly in the drivers main sight line, with such low opacity it makes driving visibility difficult. Additionally the trim piece is smooth plastic, whereas the dash itself is textured. This occurs primarily during the day during any lighting condition outside and is increased with direct sunshine upon the vehicle.