Defroster/defogger/hvac System problems of the 2021 Ford Escape

The contact owns a 2021 Ford Escape. The contact stated that condensation from the air conditioner unit had leaked into the vehicle causing the carpet to become wet, developing mold and mildew inside the vehicle. The vehicle was taken to the local dealer who determined that the failure was due to a clogged air conditioning drainage hole. The air conditioner drainage hole was unclogged, and the vehicle was repaired; however, the failure had recently reoccurred. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 30,000.