general problems of the 2021 Ford Escape

The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA campaign numbers: 25v789000 (electrical system), 25v829000 (structure), 26v123000 (back over prevention) and 26v117000 (visibility); however, the parts to do the recall repairs were unavailable. The dealer was contacted, and the contact was informed that the parts were not yet available. The manufacturer was contacted and confirmed that the parts were not yet available. The contact had not experienced a failure.

The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA campaign numbers: 26v123000 (back over prevention), 26v117000 (visibility), and 25v829000 (structure); however, the parts to do the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available for the recall repairs. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.

The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA campaign numbers: 25v467000 (fuel system, gasoline) and 25v829000 (structure); however, the parts for the recall repairs were not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA campaign numbers: 25v467000 (fuel system, gasoline) and 25v829000 (structure). The contact called several dealers and the manufacturer several times and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.

See attached document for complaint.

The contact owns a 2021 Ford Escape. The contact stated that upon entering the vehicle, he heard an abnormal clicking sound emanating from the door. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed failure with the door check arm attachment point. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA action number pe23013 (structure). The failure mileage was 61,000.

The contact owns a 2021 Ford Escape. The contact stated while driving at various speeds, the vehicle was veering to the right independently. The vehicle was taken to the dealer, where both rear shock absorbers and the front passenger's side tie rod was replaced. Additionally, the contact stated while driving 60 mph and at higher speeds, the front end of the vehicle was vibrating. The contact stated that upon inspecting the vehicle while parked, she opened the hood and noticed that engine was vibrating significantly while it was running. The contact stated that she also noticed a black stain on the engine. The vehicle was taken to a second dealer casco bay Ford1 (213 us-1, yarmouth, me 04096) and to a third dealer rowe Ford sales (91 main st, westbrook, me 04092), where the contact was informed that the engine was operating as designed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 14,000.

The contact owns a 2021 Ford Escape. The contact stated while opening the front driver's side door of the vehicle, the door made an abnormal popping sound. The contact stated while opening the door for a second time, the door was made an abnormal grinding sound. The contact stated that the front driver's side door check arm weld had fractured internally, which prevented the window to roll up and down as needed. Additionally, the door failed to close as intended and made an abnormal clicking sound while opening. The vehicle was taken to the dealer, who determined that front driver's side door check arm weld had fractured internally. The vehicle was not repaired. The contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 43,200.

The contact owns a 2021 Ford Escape. That contact stated that there was an abnormal clicking sound coming from the front driver’s side door. Upon inspection of the door, the contact observed that the door hinge attachment point had detached. The vehicle was taken to a dealer where an inspection confirmed that the seem weld inside the door had fractured and the door needed to be replaced. After investigating the failure, the contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was 38,584.

The contact owns a 2021 Ford Escape. The contact stated while driving 65 mph, he began to hear a loud abnormal noise from the hood. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the shutter deflectors to be replaced. The vehicle was repaired but continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 300.