Door problems of the 2021 Ford Escape

The contact called for a customer who owns a 2021 Ford Escape. The contact stated that while opening and closing the front driver’s side door, there was a loud banging and clucking sound coming from the door. The vehicle was taken to a certified mechanic, where it was diagnosed and determined that the bolts on the door arm mounted onto the door assembly had fractured and detached. The contact was informed that the door assembly might need to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 22,000.

The contact owns a 2021 Ford Escape. The contact stated that there was an abnormal sound coming from the front driver's side door. The door failed to stay ajar when needed. Additionally, the contact stated that the door swung open unexpectedly while parked on an angle. There was no warning light illuminated. The dealer was contacted, and the vehicle was diagnosed, and it was determined that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2021 Ford Escape. The contact stated that when the driver's side door was opened, there was a loud banging sound coming from the door. The vehicle was taken to the dealer where it was diagnosed with fractured spot welds. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.

The contact owns a 2021 Ford Escape. The contact stated that the front driver's and passenger's side doors failed to close properly. The contact had to forcefully close the doors. The vehicle was taken to an independent mechanic, who diagnosed that the front driver's and passenger's door welds had fractured. The independent mechanic replaced the front driver's and passenger's side door check arms. The contact stated that the front driver's side door check arm was previously replaced; however, the failure recurred. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 97,700.

The contact owns a 2021 Ford Escape. The contact stated that the front driver's side door made an abnormally loud popping sound while opening and closing. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 22,000.

The contact owns a 2021 Ford Escape. The contact stated that while parked, the contact noticed that the front driver side door wielding broke. The door sound like metal grinding every time the vehicle is opened or closed. No warning light was illuminated the vehicle had not been diagnosed by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised that the VIN was not included in a recall. The failure mileage was 16,949. 7.

The contact owns a 2021 Ford Escape. The contact stated that while the vehicle was parked, there was an abnormal sound while opening the driver’s side front door. The vehicle was not taken to be diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to call the NHTSA hotline for assistance. The failure mileage was approximately 44,000.

The contact owns a 2021 Ford Escape. The contact stated that while closing the door, the door made an abnormal sound and failed to close as intended. The vehicle was taken to the dealer and diagnosed with a fractured door weld. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA hotline. The failure mileage was approximately 41,000.

The contact owns a 2021 Ford Escape. The contact stated that when he was exiting the vehicle and opened the front driver's side door he heard a popping sound. The contact stated that the front driver's side window was inoperable, the window would not go up or down. The vehicle was taken to the dealer. The vehicle was diagnosed with a fractured check arm. The vehicle was not repaired. The manufacturer was made aware of the failure and they provided no assistance. The failure mileage was approximately 43,294.

The contact owns a 2021 Ford Escape. The contact stated that while parked, the drivers side door hinge had broken which caused the contact to not be able to open the door or roll the window down. No warning light was illuminated. The vehicle was taken to a Ford dealer to be diagnosed. The contact was informed that the door needed to be replaced. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 50,000.

The contact owns a 2021 Ford Escape. The contact stated that the front driver’s side door was very difficult to open and close. Additionally, the window would not properly roll up or down. The contact stated that the failure progressed, and the door could not be opened from inside the vehicle. The vehicle was taken to the local dealer and the contact was informed that the door needed to be replaced. The door was replaced; however, the failure reoccurred a year after the repair. The manufacturer was not notified of the failure. The failure mileage was 30,000.

The contact owns a 2021 Ford Escape. The contact stated that her front driver side door had experienced multiple defects. She stated that a metal piece on the door had formed 3 holes on the inside of the door. As a result, the door would swing open without any hesitation; in addition, the window would fail to roll down as needed. The vehicle was initially taken to a local dealer who could not service the vehicle and referred her to the manufacturer. The manufacturer was notified and a case was filed. The vehicle was then taken to hubler Ford center, inc. (2605 in-130 #44, shelbyville, in 46176) where they diagnosed the failure and gave her an estimate for the repair. The manufacturer agreed to cover $1,100 of the $1,800 repair. The vehicle had yet to be repaired. The failure mileage was approximately 35,000.

The contact owns a 2021 Ford Escape. The contact stated while opening the front driver's side door, the door made an abnormal popping sound. Additionally, the contact stated that the door failed to open wide enough or close securely. The vehicle was taken to the dealer several times and the dealer applied a lubricant to the door, and the door was adjusted; however, the failure persisted. The contact also stated that the door only opened 6-8 inches wide, causing him to slide in or out when entering or exiting the vehicle. The dealer informed the contact of the door weld failure, and that the manufacturer had determined that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 17,000.