general problems of the 2022 Ford Escape - part 2

When I go from reverse to drive my back up camera stay on and the beeping stays going, when I took it to Ford, they told me since they cannot get it to duplicate the issue, they can't help me, I asked about doing a computer reset and they said "no".

The contact owns a owns a 2022 Ford Escape. The contact stated while driving 40 mph and depressing the brake pedal to come to a complete stop, the vehicle hesitated to respond and lurched forward. There was no warning light illuminated. The contact stated that the failure recurred while driving. The vehicle was taken to the local dealer, where the cause of the failure could not be determined. Additionally, the contact stated while driving 50 mph, the instrument cluster and the infotainment system became inoperable. The contact stated that the vehicle lost electrical power. The contact veered to the side of the road. The contact stated that she was able to restart the vehicle and continued driving. The vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA campaign number: 23v380000 (engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000. VIN tool confirms parts not available.

Issue 1: car is currently @ dealership for recall 23e09 emissions. Dealership is currently unable to resolve error codes and reset, they believe due to a bad battery, car has less than 15k on it. They are obtaining a new battery. This recall has net even made it into your database yet. Issue 2: the more concerning issue, safety recall notice 23s27 / NHTSA recall dated may 26, 2023, of which we were notified of in June 2023 still has not been resolved. After several attempts to obtain information from the dealership and Ford itself we have not been able to determine if or when a repair may be approved. This is very concerning because of the nature of the recall and the potential for harm to any passengers. This is the third recall since our purchase, the first recall # 22s47 (under the hood fire) was supposedly corrected by the dealership on 01/26/22. I hope you agree the safety recall (23s27) is of utmost importance based on the devastating potential it has. I do not believe I'm being unreasonable by expecting a resolution to this issue in a timely manor, we are are just over 3 months away from a year since the recall was issued.

The plastic coolant nipple mounted on the high voltage battery was damaged and the dealership has determined that coolant may have entered the high voltage battery. If coolant did (or could easily) enter the battery, this would be a significant fire hazard and could lead to significant injury or death. The damaged part has been confirmed by the dealership, no one can identify how the damage could have occurred and the least unlikely cause is that I contacted a small animal without knowledge. No noticeable signs of impact (including leftover fur or organic material has been found anywhere under the vehicle. No dents, dings or other damage has been found by myself, the insurance company or the dealership and the location of this damaged nipple is somewhat isolated such that there would need to be some other signs if a more rigid object was contacted. I have tried to reach out to Ford corporate for a more thorough review and discussion but have not yet been successful. No prior issues related to the battery issue existed prior to its failure. I have a unique background that I feel uniquely qualifies me to complete this review and would very much embrace an opportunity to further discuss my concerns to ensure a full evaluation is performed by the appropriate personnel. The automobile is still at the dealership and pending repair/replacement of the battery. Assuming the part was not damaged prior to my taking delivery (I purchased new) and if the damage was truly caused by a small animal, small enough to not crack, dent or leave a tuft of fur, then there is no doubt this design has a flaw with serious safety concerns. Under common conditions, this could lead to a battery fire and under realistic conditions this could lead to death. Metal shield to protect the hoses from deflection that could break nipple, redesign plastic nipple to more rigid material (metal). (other considerations, there is a defect in the molded nipple and a recall is in order).

My incident report is a non accident report, I am trying to be proactive and report problems I’ve experienced with this vehicle since I purchased this vehicle 2 years ago. The vehicle has been problematic since I purchased brand new in 2022. I’ve been reporting this issue for two years and the mechanic has not been able to resolve the issues.

I have owned the vehicle for 4 months & have had 5 total electrical failures. The car totally shuts down while driving in normal mode which is supposed to use the battery first & use the engine only if needed. In all cases the battery was charged enough (over 40%). In two cases, it occurred in my driveway. The other 3 occurred while driving (fortunately not in high traffic). I called the dealer on 4/20/22 but was not able to get an appointment until 4/26 because they are very busy. Seems like this can be a large safety issue & should be a high priority. I called Ford corporate on 7/21 & they have no recall indicated for the issue. They assigned a case # . The warning sign on the dash says to "stop safely now" . The manual says the warning symbol represents a high voltage system failure. I did some research on the internet & found the same issue occurred in 2021 to one car. The article had a recall #21s48. Found another article in 2022 (June) indicating the dame problem with 27 cars. Recall #22s33. Neither recall number shows up on the Ford site.

Check manual light with orange wrench popped up. I checked my Ford pass app and it said there was a high voltage fault. To contact a dealer immediately. But I can't even put it in neutral for a tow truck because the transmission is locked in some sort of safe mode. I think it is a part of the recall with high voltage battery failures.

Powertrain malfunction/ reduce power. My safety was fine, it just gave me really bad anxiety when the the gears shift shifted on its own. The problem was finally fixed it started literally less than five days after I bought my car and I bought my car brand new it took the dealership almost 2 years to believe me on what was wrong with it then of course I try to get blamed when I showed them proof on my phone that it was popping up a different times in the last two years. Yes yes it started 3/27/22 - 2/01/24 now I feel like I’m having problems with my brakes sometimes I feel like I gotta press on my heart to get them to stop and then it’s like my car is delaying when it’s stopping. Yet I checked to see if my car had any new recalls and nothing’s coming up. The powertrain malfunction didn’t even come up as a recall yet I had Ford fix it.