Steering Column problems of the 2009 Ford Escape Hybrid

Tl the contact owns a 2009 Ford Escape Hybrid. While driving 65 mph, the steering wheel seized without warning and became difficult to steer. The vehicle was able to coast to the side of the road. The contact powered off the engine. The vehicle was restarted and was able to drive normally. The contact also stated that the failure occurred three times, and was intermittent the first time. The contact stated that sometimes when the vehicle was powered off and restarted, it did not always correct the failure. The vehicle was taken to south bay Ford (located at 5100 rosecrans Ave, hawthorne, CA 90250, (301) 584-7641) where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired due to the repair fees. The contact called the manufacturer and was informed that the VIN was not included in NHTSA campaign number: 14v284000 (steering). No further assistance was provided. The approximate failure mileage was 100,000.

The contact owns a 2009 Ford Escape Hybrid. While driving unknown speeds, the steering column vibrated and was difficult to maneuver without warning. The vehicle was taken to jim hudson Ford (1201 w main st, lexington, SC 29072) where it was diagnosed that the steering torque sensor needed to be replaced. The vehicle was not repaired. The contact stated that the repair cost was expensive. The manufacturer was notified of the issue and opened case number: cas -13885914d8b9p5. Additionally, the vehicle was previously repaired per NHTSA campaign number: 14v284000 on November 14, 2004. The contact believed that the remedy was inadequate. The failure mileage was approximately 130,000.

Upon start vehicle would loose power steering. We would turn the car off and restart and power steering would be working again. Problem begin happening more frequently. After a couple of weeks, took into local dealership and determined we needed a new steering column assembly. Known issue with the 09 Ford escape and when I spoke with customer service, Ford was unwilling to do anything.

The contact owns a 2009 Ford Escape Hybrid. The contact stated that the vehicle experienced a loss of power steering, while idle and at various speeds. The contact stated the vehicle was operable however, the steering column needed additional effort to be moved. The power steering warning indicator illuminated. The vehicle was taken to an independent mechanic where it was not diagnosed for the issue. The dealer was not contacted. The manufacturer was contacted however, no further assistance was offered. The failure mileage was approximately 102,000.

I am asking that the investigation into Ford recall 14s05 be reopened as the repair options were not sufficient to ensure the vehicle be correctly repaired as well as insure the safety of vehicles operation. Vehicle steering wheel jittering, bumping and vibrating while vehicle is stopped and experiencing intermittent loss of power steering. Ford recall 14s05 performed on vehicle 12/17/2014. At the time Ford chose not to replace electric steering column and elected to complete recall with alternate software update. On 3/17/2017 the same Ford dealership that performed recall on vehicle has determined that the electronic steering column must now be replaced due to part failures stated in recall. Both the dealership warranty administrator and Ford customer service state that recall has been closed on vehicle due to December 2014 maintenance therefore the repair costs of the recalled parts will not be covered.

My vehicle had a recall 14s05 involving power steering done 7/23/14 yesterday while at the post office, when I started the car and went to back up the steering wheel was difficult to turn and handle. Able to get home without power assist, but now after researching this problem, I understand that since the recall done was just a computer upgrade and nothing physical done, I have no recourse except to have the power steering column replace at my expense. This is a deception on Ford's part, as most people would take the car in for recall without questioning the procedure to be done. Ford should be paying for every faulty steering problem as a matter of safety and avoiding any loss of lives.

While traveling down a winding road, the steering locked and I did not have control for a few seconds, then it came back. This has occasionally happened in the past, but thought is was something related to the battery. The battery was replaced a few months ago, and obviously not the issue. Brought to Ford dealer. They said I the steering column replaced to the tune of $1300. 00 plus. They said it was a faulty sensor to the power steering. They confirmed that there is no warning with this and recommended that I not drive the car, even though they did not have the part, nor did they offer me alternative transportation. If they view it as this dangerous, and the part is backordered because it is so common, how on earth is this not a recall covered byford? are they waiting for me to have an accident? I have to drive the car to get to work in order to replace the part. This is outrageous. Perhaps there is legal action to take. Additionally, the dealer wants me to "prepay" for the part. I have never, in my entire life, prepaid for a part from the dealer. My mechanic cannot fix it because Ford has made it impossible for a third party to do this. This is my first Ford and will be my last.