Table 1 shows one common equipment related problems of the 2020 Ford Escape Hybrid.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
I went to [xxx] for the weekend, and on Sunday xxx I just left a restaurant and my car was parked on the street. As I left I was driving down a one way public street. I thought I hit a parked car to my right because I heard a noise that sounding like I hit something. I looked in the mirror and saw I was far from the parked cars and kept going. I went about a mile more and parked, and when I got out of the vehicle my friend/passenger said what happened to your car? and the passenger side top cover of my tailgate was missing. I told him I had a safety recall with Ford and they fixed it earlier this year, but when looked at the remaining clip, it was just a square piece of velcro showing. Cover was gone. It was there in the morning when we left the hotel and put our luggage in the rear liftgate cargo hold. Note; the day prior I was driving 2 and a half miles from [xxx] to [xxx] on the xxx. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
The panoramic sunroof cover, it is available for inspection upon request my safety was jeopardized while driving my car at the time, the problem has not been reproduced, but it has been confirmed by dealer the Ford dealer told me that it would cost me $2000 plus a $200 labor fee to get it repaired and I did tell him that I had looked on a site and saw that this happened happened to a lot of Ford escape buyers. There weren’t any warnings as I was driving, and I pushed the button to open up the sunroof. The cover just flapped and went all the way back as I was driving and came off of the track and the black plastic part that’s in the middle fell down and I could never get that to stick back up again. I first noticed when I would have my sunroof slanted. I never would open it all the way, but just slanted. I would hear a rattling noise so I would close it and I opened my sunroof all the way up twice and the third time when I decided to open it all the way up while I was driving that’s when the whole thing just fell, fell the middle black part and the cover while I was driving and it scared the daylights out of me while I was driving on the road.