general problems of the 2015 Ford Expedition

The contact owns a 2015 Ford Expedition. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention). The contact stated that while in reverse(r), the camera displayed a black screen with a message "camera unavailable - contact dealer", and the vehicle hit an elderly woman's shopping cart. There were no injuries. The vehicle was taken to a dealer, and the contact was informed that the parts were not yet available. The contact stated that while in reverse(r), the camera displayed a black screen with the message "camera unavailable - contact dealer", and the vehicle almost struck a toddler walking with his parents behind the vehicle. The vehicle was taken to the same dealer however, parts were still not available. The manufacturer was notified of the failure. The failure mileage was 115,000.

The contact owns a 2015 Ford Expedition. The contact stated that while reversing, the back-over prevention camera screen displayed a black screen. The contact stated that because of the failure, the bumper on the rear passenger's side and the passenger's side mirror were damaged. The vehicle was taken to an independent mechanic; however, the vehicle was not inspected. The contact was advised to take the vehicle to the dealer for assistance. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention); however, parts for the recall repair were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 152,000.

The contact owns a 2015 Ford Expedition. The contact stated that the rearview camera image was distorted while reversing. The contact received notification of NHTSA campaign number: 25v270000 (back over prevention). The local dealer was contacted, and an appointment was scheduled for the recall repair; however, the dealer later informed the contact that the part was not yet available to do the recall repair. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Expedition. The contact stated that while reversing, the back over prevention camera system displayed a black screen and failed to function as intended. The contact stated that occasionally, the back-over prevention camera system displayed a fuzzy green display. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. The contact was informed that parts were not yet available. The contact received notification of NHTSA campaign number: 25v270000 (back over prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, was unable to confirm when parts would be available. The failure mileage was 118,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Expedition. The contact stated while parked occupied in the vehicle or while attempting to reverse the vehicle the rearview camera failed to display an image. The message contact your Ford dealer for service illuminated. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed that rearview needed to be replaced; however, they informed her that her VIN was not included in the recall. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 25v270000(back over prevention); however, the VIN was not included in the recall. The manufacturer was notified they informed her that the VIN was not included in the recall and opened a case. The contact was referred to the NHTSA hotline for assistance. The failure mileage was 122,000.

The contact owns a 2015 Ford Expedition. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera failed to activate while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle, especially during hot weather. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that on a separate occasion, the contact stated that while the vehicle was stopped at a traffic light or stop sign, the running boards moved independently. Occasionally, while exiting the vehicle, the running boards opened halfway. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 124,000.

The contact owns a 2015 Ford Expedition. The contact stated that while reversing, the back-over prevention camera failed to function as intended. The contact stated that the back-over prevention camera had displayed a black screen. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact referenced an unknown recall repair; however, the VIN was not included. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 92,000.

The contact owns a 2015 Ford Expedition. The contact received NHTSA campaign number: 25v270000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the rearview camera displayed the vehicles in the rear and not the vehicles in front. No warning lights were illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not available.