general problems of the 2018 Ford Expedition - part 2

See attached document for complaint.

1. The issue involves the transmission and camshaft components of the vehicle. Despite the fact that both the transmission and camshaft were replaced by the Ford dealership after purchase in 2018, the vehicle continues to experience problems. These components have been inspected by the dealership, and the vehicle is available for further inspection upon request. 2. The vehicle’s loss of power during highway driving and while attempting to accelerate poses a significant safety risk. On several occasions, the vehicle has lost power while making turns or driving on the highway, nearly causing accidents with other vehicles. This has been a very frightening experience for us, as the sudden loss of power could have led to a collision. 3. Yes, the problem has been confirmed by the Ford dealership, which replaced the transmission and camshaft components. However, the vehicle continues to run roughly, indicating that the issues have not been fully resolved. These repairs were not covered under warranty, and we had to pay for them out of pocket. 4. The vehicle has been inspected by the Ford dealership multiple times. Despite the repairs, the problems persist. The vehicle has been regularly maintained and garage-kept. 5. There were no warning lamps, messages, or error codes indicating the problem before the failure. However, there has been a loud ticking sound when the vehicle is started and running, which started to occur after the initial repairs. The vehicle has had no other prior indicators to suggest the underlying issue. We purchased the vehicle brand new with only 11 miles on it it currently barely has 70k miles on it. We dropped the vehicle off at the beginning of August 2024 and didn't get it back until almost the end of October, with us needing to bring it back to the dealership for more checks/repairs in December of 2024. We have to pay out of pocket and are without a vehicle because of the constant issues and safety concerns. We can provide receipts and more docs.

My 2018 Expedition has been repaired by Ford dealership three times. The vehicle started with a hesitancy to shift into reverse then eventually a hard jerk into gear. Following that, it began to hesitate to accelerate and rattle and shake hard enough to shake the steering wheel. The powertrain loss warning came on Ford pass. Ford dealership said it was transmission and rebuilt it. Three weeks following the repair the very same shaking, rattling and crunching sound started again with power loss. It was intermittent and dealership said with no codes they couldn’t recreate the issue and so no help. The following day on the highway, it started again. I was attempting to stop at a red light and with my foot on the brake, the vehicle attempted to lurch forward and try to go despite the brake. Thankfully, the light turned green and the car in front of me moved. As I continued to drive, I was left stranded with the codes showing actuator failure and cam shaft failure. The dealership then said it was the cam shaft and all actuators that needed to be replaced this time. The same rattling and shaking and power loss they said was caused by the transmission they rebuilt 3 weeks earlier but now it is caused by the cam shaft. So 2 repairs later and 4 weeks, it did it again and this time it caught on fire and burned a hole in my hood. The dealership called me the day after I had it towed into the dealership smoking staying it was the heater hoses that caused the shaking, rattling and power loss. Said they could have it fixed the next day. It is a disaster. It is a major safety issue and I am still paying payments on this car that Ford cannot fix. This car needs to be recalled and they need to refund for cost of vehicle. This car is going to kill someone!.

Defective cam phaser's in 3. 5l ecoboost engine.

This vehicle is used as my daily driver, multiple times in the past 3 or so months the 10 speed has lost connection with the car itself, meaning as I am driving the gear will not catch and I am not able to accelerate. I have been on i10 going 70 mph and go to accelerate and the gear just slips and it does not catch for about 10 seconds. This is extremely dangerous as my car just suddenly starts to slow down and I'm not able to do anything on a major hwy. In addition to this, when I am driving the gear are shifting very hard. I can feel the vehicle jump multiped times during the course of a 15 minute drive.

The contact owns a 2018 Ford Expedition. The contact stated that the vehicle made an abnormally loud rattling sound during cold starts. The check engine warning light was illuminated. An unknown dealer was notified of the failure and provided an estimate for the repair. The vehicle was taken to worldwide automotive, where it was diagnosed with cam phaser failure. The mechanic replaced the cam phasers. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall or customer satisfaction program. The failure mileage was approximately 85,000.

The contact owns a 2018 Ford Expedition. The contact stated that while starting the vehicle, the engine made loud rattling sounds. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA hotline. The contact related the failure to customer satisfaction program: 21n03 (cam phaser replacement); however, the VIN was not included. The failure mileage was approximately 96,000.

It looks like Ford is aware of the cam phaser issue but is not doing about it.

Engine light came on so we took the company car into the Ford dealership. Just received a phone call that the cam phasers need to be replaced and it will cost around $4000 to fix. Seems like of the research I have done this is a common problem for this years model but cant find any recalls for this issue.

The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, the driver became aware that the coolant level was low. The contact stated that the engine was making an abnormal rattling sound. The front wheel was making an abnormal sound. There were no warning lights illuminated. The service engine error message was sent to the Ford pass. The vehicle was taken to the local dealer, where it was diagnosed that the water pump, cam phaser, hoses, solenoid, and timing chain needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who completed the repairs. The manufacturer was contacted and opened a case. The failure mileage was approximately 100,000. The VIN was not available.

The contact owns a 2018 Ford Expedition. The contact stated while starting the vehicle, the vehicle made an abnormal rattling sound. The vehicle was taken to several independent mechanics, where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The manufacturer was notified of the failure and informed the contact that the vehicle was previously repaired under Ford campaign number: 21n03. The contact stated that the repair failed to fix the vehicle. The failure mileage was approximately 120,000.

Faulty cam phasers the cam phasers in this vehicles makes an undesirable noise, such as a rattle when starting the engine or a knocking noise when idling. Vehicle has at times experiences poor acceleration, rough engine running, tapping or rattling noise when the engine is idling and hot.

The contact owns a 2018 Ford Expedition. The contact stated that while driving 45 mph, the vehicle lost motive power inadvertently. The contact was able to pull to the side of the road. The contact stated that she was able to restart the vehicle after several attempts; however, the vehicle sputtered while restarting. The contact was able to continue driving. The contact stated that the failure had been recurring while driving. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact related the failure to NHTSA campaign number: 18v392000 (fuel system, gasoline); however, the VIN was not included. Additionally, the dealer informed the contact that oil was leaking from the timing valve cover and the front struts. The dealer also informed the contact that the transmission lines were leaking. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 64,500.

Cam phasers failing rough running and poor acceleration problem has been confirmed by a dealer vehicle has not been inspected by manufacture, police or insurance no warning light on, but grinding when cold start. This is the second time it’s occurred! we had it fixed prior about 20,000 miles ago. I called Ford customer service and they directed me to the NHTSA.

The contact owns a 2018 Ford Expedition. The contact stated that when the vehicle was first started during a cold morning, there was an abnormal clanking sound coming from the engine compartment. The contact stated that once the vehicle had idled for several minutes, the abnormal sound stopped. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to customer satisfaction program number: 21n03 cam phaser replacement (engine), but the contact was informed by the dealer that the vehicle was no longer covered under warranty. The failure mileage was approximately 65,000.

The contact owns a 2018 Ford Expedition. The contact state that on start-up, he heard a rattling sound located at the hood of the vehicle. The check engine warning light intermittently illuminated. The vehicle was taken to the dealer where it was diagnosed that the timing chain and vct actuator and solenoid 02 sensor needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the vehicle was taken to an auto repair shop where it was also diagnosed that the oxygen sensor needed to be replaced. The vehicle was repaired. The manufacture was notified of the failure and advised to contact the NHTSA hotline. The failure mileage was approximately 107,762.

The auto stop/start feature fails to work properly and causes the vehicle engine to stop running while on the road. The warning message "auto start/stop, shift to p then restart engine" comes up and you have to put the vehicle in park then restart the engine. This has been confirmed by the dealer (wife was driving it with the tech) and we have to pay $550 plus a diagnosis fee of $150 to get them to resolve this safety issue. Our extended vehicle warranty coverage won't cover it because it's a valve and reprogramming issue, not a part replacement. There are several mentions of this on a google search for the problem, yet Ford isn't covering any of the repair for a known issue. The rep at the Ford dealer said there is even a techincal service bulletin about the issue. Complete failure of the company to resolve this safety issue and charge the consumer for this.

When car is stopped, the engine dies and it reads on screen “ place car in park to restart engine”. This is not the automatic stop/start. Car has died a handful of times when in stopped traffic or at red lights. Sometimes taking several seconds to get engine running again. Brand new battery. Herb chambers Ford dealership used diagnostics on 9/29/23 and “did not find anything broken”.

My vehicle has been making a very loud rattling sound upon starting. I reached out to the Ford service department about this and they said the cam phaser is failing but the customer satisfaction program has expired and they will no longer cover it. I never received a letter from Ford regarding this customer satisfaction program (I hadn't moved since buying the car, so it wasn't an address problem); they blamed the dmv and said they are the ones that mail out the letters and don't know why I didn't receive it. They quoted me $3,300 to fix it. I obviously can't afford that so I took my vehicle back and continued to drive it. Today the check engine light came on and I noticed my vehicle is sluggish to accelerate. Upon researching cam phasers failing I found this: "you could also lose power suddenly while you are driving. This problem puts you at risk of an accident and exposes others on the road to a dangerous situation. ". I believe the cam phaser problems in the 2018-2020 Expeditions should be a recall. It is a safety issue.

Our 2018 Ford Expedition max caught fire while on a test drive after repairs at canby Ford. It completely caught fire and is a total loss. We were supposed to pick up the car an hour later. If our kids were in the car strapped into car seats, there may not have been enough time to get them out. They could have died. The mechanic who was driving saw the engine smoking and jumped out (he was at risk). The whole car was gone within 2-3 minutes. In my opinion it exploded as all the windows were blown out. The motor block melted, and the front end of the car is gone. There is a report with canby oregon fire department. Most people would assume it was overheating, get out and open the hood with their family still in the car. If that had happened people could have died. There were no check engine lights on when we took it to Ford. It was just close to the end of a warranty and there was an engine rattle we wanted fixed. Please come look at the car to investigate. It is at an independent insurance valuation company. I asked the manager of canby Ford if he would report it to Ford motor company, he said no it would just go through their insurance. Ford needs to recall all of the Expeditions so someone doesn't die in a fire. Ford already settled on the 2021 Ford Expedition and there are fires on older models and similar f150 trucks. There are many reported fires without a recall. Please recall all the Expeditions and investigate all the other Ford vehicle fires swept under the rug. We don't want someone else to die due to a lack of action. The previous Ford Expedition settlement is not enough as it only covers 2021. If nothing is done, we plan to go public on the news with the photos, hopefully we can say NHTSA did something (or we can say NHTSA did nothing). Other families are at risk, they need to know to get out fast cause it could catch fire or explode. They need to not assume the engine is overheating (as I would have done 2 months ago) it could be on fire .

The contact owns a 2018 Ford Expedition. The contact stated that upon starting the vehicle in the morning, he detected an abnormal fluttering sound. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 66,000.

Since purchasing the vehicle we have had extensive issues with the driveability of the car. Leading up to the eventual full transmission replacement, we surfaced the issues below repeatedly for over a year and a half. Yet, we were always told "everything is fine" "we couldn't duplicate what you are describing" or "the vehicle has to learn how you drive". Biggest issues: - poor shifting of gears with sudden jerking and/or random accelerations - vehicle not accelerating - acts stuck - loss of 'power' vehicle does nothing - eventually complete transmission failure in the middle of an intersection the transmission was completely replaced in fall of 2023. Mind you this was only after I elevated my concerns to Ford corporate who sent a specialist to investigate. Only then did koons Ford acknowledge that yes there is a "big problem". Yet, since the repair the jerking and power issues have continued. When we followed up immediately after the repair we were told again "vehicle has to learn how you drive". So I waited 3000 miles and reached out again and was told I needed to go to the dealership and drive it with a technician in the car (yet again, not taking my word seriously). Then this summer the issues intensified and eventually the power boosters failed and needed to be replaced. This vehicle is not safe and Ford has misled me along the way. It has been a constant fight to get them to help us. Bottom line, this is our primary family vehicle as we have five children, four of whom I drive around daily. It is not safe or reliable. The vehicle has almost led to three major accidents, where I was stuck with cars honking at me. It's pretty pathetic when friends and coworkers frequently say "you don't have your car again?!? what's wrong with it now?" please I kindly ask that you hold Ford fully accountable. I am now aware that when I inquired about a buy back in 2022, I should have not been told "no you are not eligible".

The contact owns a 2018 Ford Expedition. The contact stated that after starting the vehicle, he heard an abnormal sound coming from the engine compartment. Upon attempting to drive the vehicle, the vehicle lost motive power and failed to accelerate as intended. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cam phasers. The vehicle was not repaired. After investigating the failure, the contact related the failure to customer satisfaction program: 21n03, but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 90,000.

2018 Ford Expedition 3. 5 - engine makes a metal noise upon start up. Brought the vehicle to a licensed mechanic and was advised that the cam phasers have failed. This has caused engine trouble to include coolant leak and intermittent a/c. Dealership advised that there is no warranty and will not cover any cost of repairs.

The contact owns a 2018 Ford Expedition. The contact stated while starting the vehicle, there was an abnormal sound coming from the vehicle when started. No warning light was illuminated. The vehicle was not taken to be diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall on the VIN. The failure mileage was approximately 60,000.

The contact owns a 2018 Ford Expedition. The contact stated that when he started the vehicle in the morning the engine made an unusual rattling noise. The vehicle was taken to the dealer. The vehicle was diagnosed with cam phaser's failure. The cam phasers need replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised to contact NHTSA. The failure mileage was approximately 1119,000. VIN unavailable.

The service engine light has come on and off (and stayed on, in some instances) for a few years. The alert in the Ford app states that there is a problem with my vehicle's emissions and exhaust system. I have taken it to my local Ford dealership many, many times. When the vehicle is "throwing codes", as they call it, it has to do with the cam phasers. I have had the recall on the cam phasers done already, but they refuse to fix it again under the recall because "the part numbers have changed". Same cam phaser issue, but the same exact parts have different part numbers than they did 2 years ago, so now Ford doesn't have to fix it? the problem has been ongoing since 2020.

The cam shafts are not function correctly and need to be replaced which is causing the engine to overheat. The heater hose blew while we were driving the other day and engine temperature went to almost 300. The catalytic converter is also not functioning which is releasing emissions when we drive. The overheating engine could cause a fire while driving and the we all know about the emissions procedures. The vehicle has been inspected by the correct dealership. The warning light did come on and we took it into the dealership within the week. We also heard a knocking in the engine when we cold started the car. The engine light was not on when the heater hose blew due to the faulty cam shafts.

Door locks don’t unlock on 3 out of 4 doors. Transmission jerks and acts like losing power frequently. Engine tries to die at idle when stopping. Timing chains failed along with cam phasers yet symptoms still continue. Heater hoses leak to heater core. This caused high temps of 255 degrees to occur for engine.

The contact owns a 2018 Ford Expedition. The contact stated that while starting the vehicle, the contact heard an abnormal sound and knocking coming from the engine. No warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the variable cam timing phaser was the failure and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and advised the contact to contact the NHTSA hotline for assistance. The failure mileage was approximately 83,000.

Cam phaser issue after 89,000 miles.

The contact owns a 2018 Ford Expedition. The contact stated that upon start of the vehicle, a rattling sound would emit from the vehicle without warning. The contact took the vehicle to the dealer where they informed him that his cam phaser needed to be replaced. The manufacturer was also notified of the failure where he was informed that there were no recalls associated with his VIN and that the warranty on the vehicle had expired; he was referred to NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 57,000.

No brakes, engine racing, & ignition would not turn off, yes available for inspection at seth whatley Ford. Car crashed which was the only way it came to a stop, wheels were still turning when I got out of the car, if anyone one had been around they would have been hurt or killed. Towed to dealer, dealer was unable to find any evidence on their side. Insurance adjuster came out and assess the damage from crash. There was no warning lights or sensors that were working during this episode. Monday, March 27, 2023 at approximately 10am, I got into my Expedition to start my vehicle, the brake pedal was depressed as I pushed the button to start the car, and the engine was running smoothly. Foot was on the brake pedal when I put the car into reverse, the car shot out from the carport and engine was racing. I tried to pump the breaks and push the engine button, while guiding the car as it kept going faster and faster, until I hit a trailer that was attached to a truck. There was two witness that saw everything, that went on. I feel this car is dangerous. If this had occurred when my family was around serious injuries could have occurred, or if I had been in a parking lot, there was no way to stop and I was not in control. Safety is the first issue. Special note - I took my car in February 2022 for the recall.

Cold start rattle. Dealership verified it was the cam phasers.

As the vehicle accelerates it experiences a loss of power randomly at both low speeds and high speeds (like it randomly shifted into neutral) then after letting off the accelerator the vehicles clunks into gear. I experienced this at roughly 60k miles in both 2wd and less frequently in 4wd. It’s absolutely a safety hazard while driving on the roads.