general problems of the 2011 Ford Explorer - part 1

Unknown.

See attached document for complaint.

My son was on the highway and his Ford Explorer 2011 just stopped, he could have been killed! he was able to get off safely and had car towed. Our mechanic told us today it is the water pump leakage and we need to take to Ford. We called Ford and they said at least $5,000 to repair possibly more. This is a huge safety concern when the act can just stop dead on highway. There are no safety recalls on this water pump. My son was lucky to make it off the highway alive.

The contact owns a 2011 Ford Explorer. The contact stated that while his daughter was driving at various speeds, the engine overheated. The contact stated that the water pump was leaking, and the contact replaced the water pump himself. No warning lights were illuminated. The contact stated that the vehicle was scanned with an odb scanner an engine overheating code was retrieved. The contact stated that the radiator cooling fan failed to turn on. The contact stated he had installed a new temperature sensor, but the vehicle was not repaired. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The failure mileage was approximately 200,000.

The contact owns a 2011 Ford Explorer. The contact stated that the low oil pressure warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the engine block was cracked and the oil sending unit was damaged. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 122,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. There was no warning light illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the water pump and determined that water had leaked into the engine and mixed with the engine oil, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 113,000.

Burnt exhaust smell in cabin after hard acceleration. The smell is overwhelmingly bad causing nose and eye burning and coughing. To remedy the smell the windows have to be rolled down to air out the cabin.

The contact owns a 2011 Ford Explorer. The contact stated that while driving approximately 35 mph while turning right coming off the exit ramp, then, when idle a message stated "low oil pressure illuminated on the dashboard. Shortly after the vehicle loss all power. The contact had a certified mechanic come to the vehicle and diagnosed the cam shaft sensor needed to be replaced. The vehicle was repaired. The failure reoccurred while test driving the vehicle to determine if the repair worked. The vehicle was re-examined and diagnosed that the water pump had failed causing the engine coolant and oil into the engine causing the engine to seize completely. The engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred them to NHTSA. The approximate failure mileage was 152,000.

The internal water pump failed in my 2011 Ford Explorer without any warning signs and the coolant then leaked into my engine causing catastrophic engine failure. We were driving on a busy highway and the Ford Explorer simply started shutting down in the left lane. Nothing would happen when I pushed the gas petal and suddenly all the lights started flashing and heat went to above high. I was barely able to get over to the shoulder as smoke started to come out of the front of the engine. We were extremely afraid of getting hit since the car stalled on the highway only feet from the exit ramp. The car was towed and diagnosed at the Ford dealership: internal water pump failed causing engine failure - water mixed with oil. The car received state inspection and oil changed 17 days prior. Paid for engine replacement at the Ford dealership with costs over $11,000.

The dash lights go off then it's says starting rebot. Air bag lights stay on. Check engine light on says miss firng. All carfax report was forged. Dealer said needs new engine but was not told by seller. No one will fix it they say not worth the price for car. I over paid big time. Got lied too.

The contact owns a 2011 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled without warning. The contact’s wife notified the contact, and the contact was able to coast the vehicle off the road. The contact then stated that he allowed the vehicle to cool down, restarted the vehicle, then coasted the vehicle to his residence. The vehicle was then towed to the dealer where it was diagnosed that the water pump failed and caused the coolant to leak into the engine and damaged the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number, but no further assistance was provided. The failure mileage was approximately 173,000.

Was driving down the highway and my car lost power and put me in a very dangerous situation. Looking into the issue, I found out the waterpump was damaged in which is inside the engine and extremely expensive repairs (3000) dollars or more but the engine has been compromised with alot of coolant into the oil. My car is down and im still paying on it so im in very tough situation and believe the manufacturer should fix this situation.

There are exhaust gases entering the vehicle cabin. This is primarily at startup, while sitting at idle in traffic and under acceleration. After visual inspection it appears to be coming from a cracked passenger side exhaust manifold. This is an obvious safety issue and I believe it should have been included in TSB 14-0130 but was told my VIN was not included.

While driving on a busy road. My Ford Explorer suddenly died. I was driving with my children. The water pump suddenly went bad causing my engine to seize. This is the second time that I have had to replace the water pump and in which I have almost been part of an accident. The repairs have been very very costly.

The electric power steering continuesly fails. The chain driver water pump failed while driving almost causing an accident with me and my son.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, he heard a popping sound then the vehicle stalled. The contact then stated that he attempted to restart the vehicle; however, the vehicle failed to restart. There was no warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but not assistance was provided. The failure mileage was approximately 147,000.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at 45 mph, the engine temperature hot warning light illuminated as the vehicle began to stall. The contact pulled off to the side of the road as a white smoke started coming from the vehicle. The contact waited for the vehicle to cool down before opening the hood and discovering that the coolant reservoir was empty. The contact added coolant in the reservoir; however, the vehicle failed to restart. The contact then called a family member who was able to jumpstart the vehicle; however, after several miles of driving, the failure recurred. The contact coasted the vehicle into a walmart parking lot where she purchased more coolant; however, the coolant immediately leaked out of the vehicle. The vehicle was then towed to an independent mechanic and it was determined that the water pump had malfunctioned which led to the engine failure. The manufacturer was notified of failure but offered no assistance. The manufacturer referred her to the NHTSA to file a complaint. The vehicle was then towed to another independent mechanic where it remained in their possession and was not yet repaired. The failure mileage was approximately 185,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle stalled. The low coolant message was displayed. The contact was able to pull off to the side of the road. The contact called the local dealer but the vehicle was not diagnosed or repaired. The vehicle was towed to an independent mechanic and the contact was informed that the engine had seized. The manufacturer was not contacted. The failure mileage was approximately 113,000.

Every time we put the car in park, it would not register that it was in park and warning kept flashing that said shift to park. We had to just turn off the car most of the time and sometimes wiggling the shifter would work any time the "not in park" sign comes on when I know the gear is in park. I believe this can cause serious damage to property or cause death since the vehicle can roll. I believe Ford motor CO should own up and recall all vehicles for service much for this is a known problem that has been know to happen to 2011 edge and Explorers. The switch in the console shifter tends to fail prematurely. If the light does not light up the computer thinks the car is not in park and alarms go off. This needs to be fixed by Ford this is a safety issue.

The interior of the vehicle smells of smog/gas after just a few minutes of driving and causes headaches for me and my kids.

Tl the contact owns a 2011 Ford Explorer. Every time the accelerator pedal was depressed, fumes entered the cabin of the vehicle. The vehicle was taken to summerville Ford (9700 dorchester rd, summerville, nc 29485) for an evaluation and it was determined that it was performing according to specifications. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 135,000.

"2011 Ford Explorer carbon monoxide poisoning concerns recall" accident occurred on may 14, 2019 at houston, texas I slept off while driving and ran into another vehicle who stopped at a stop light waiting for the green light to turn on. I was not able to stop at the stop light because I slept off because of carbon monoxide poisoning. I had no reason to experience such. I was also, constantly smelling fuel coming into my 2011 Ford Explorer. The car I ran into and mine were seriously damaged. The police came and wrote a report on the accident. On two different more occasions, same things happened to me, but luckily I did not run into any other car or damage my car. It was at this juncture that I started talking with friends and family members about my repeated sad experience driving my 2011 Ford Explorer and was informed by one of my family members that there was a nationwide recall on Ford Explorer because of carbon monoxide poisoning concerns. I directly verified and discovered it was true. I then wasted not time to call, mac haik Ford motor company, houston, texas and complained about my experience driving my 2011 Ford Explorer and question why I was not on time, officially informed about the 2011 Ford Explorer carbon monoxide poisoning concerns recall. They apologized and asked me to bring in my vehicle to be fixed free of charges. I took my vehicle to mac haik, where the fixed only the recalls and not the over five thousand dollars body and internal damages my vehicle sustained. My question now is how can I get Ford motor company to fix my damaged vehicle and the other vehicle I ran into because of the effects of carbon monoxide poisoning which I suffered while driving my 2011 Ford Explorer, free of charges? is Ford motor company directly liable to fix the damages on my vehicle and that of the person I ran into free of charges?.

Car turned off as I was slowing down for a traffic light. Panel read " no power to engine" or something to the effect. Was not able to take a photo of panel due to I was caught in traffic with cars behind me.

I was driving down the highway then all of the sudden the truck overheated at 65 mph I got off at the next exit and stop the truck next thing I notice is smoke coming from the hood then I call a tow truck to go to a local shop now the mechanic say I need a new engine,I dont have the money to pay for a new engine and the labor the truck is not even pay off yet, unbelievable, now that I read up on this this happen to many other people this is a common problem that hasn't been recall yet smh.

The contact owns a 2011 Ford Explorer. On several occasions, while driving, the contact felt sleepy, nauseous, weak, dizzy, and confused. The contact pulled the vehicle over to rest. There were no warning indicators illuminated. The manufacturer was notified and advised the contact to take the vehicle to a Ford dealer, and to stay out of the vehicle as soon as possible. The contact called foothills automall at (509) 324-8200 (located at 202 e north foothills dr, spokane, wa 99207) where it was confirmed that a recall was associated with the year, make, model vehicle. The contact was referred to gus johnson Ford at (509) 924-1000 (located at 8300 e sprague Ave, spokane valley, wa 99212) where an appointment was scheduled. The vehicle was not diagnosed or repaired. The approximate failure mileage was 110,000.

I first began experiencing braking and battery issues 3 to 4 weeks after the purchase of my vehicle. I took the vehicle in for servicing of the braking and battery issues. I was informed by the service advisor that I should return the vehicle to dealership for repairs due to the multiple issues with vehicle. At that time, I learned that there was leakage from the upper portion of the engine. The dealership addresses some but not all issues related to the vehicle. Next, I received an email from the dealership stating the vehicle was due for factory recommended servicing. I made an appt. The next day, the low battery light came on. Called dealership, no response. One and a half weeks later, the battery was dead. Called triple a. Battery had battery acid and corrosion everywhere. A red solution was sprayed on the battery to prevent leakage. But it didn't work that well. Informed dealership at the time of service, that the power steering service light had come on. Five days later, I couldn't turn the steering wheel. Both service advisors stated that vehicle shouldn't have been placed on lot for sale. I no longer feel safe in this vehicle. As I have two minor children. The date of onset would've been 04/08/2016. There is another photo, however, there was not enough room to include.

Went to go drive the SUV while doing only 25 mph & it was raving our 3-5 rpm. While drug in the city.

When driving the vehicle on the highway or when accelerating the inside of the vehicle smells of rotting eggs. From time to time it is smelt when sitting at and idling. This has been an ongoing problem with our 2011 Ford Explorer.

While driving and especially after, there is a burning hair smell that is in the car and when you step outside the car it is very strong in the engine. Upon learning of the class action lawsuit too late, it helped make sense why I was smelling the "burnt hair" smell when I ran the heater and/or ac. This was anytime I drove the car whether highway driving or around town.

Tl the contact owns a 2011 Ford Explorer. The contact stated that the valve cover was allowing oil to travel through a tube into the air filter. The dealer (townsend sales and service, 340 main st, townsend, MA 01469) stated that Ford redesigned the valve cover, which would eliminate the failure. The manufacturer was not contacted. The vehicle was not repaired. The approximate failure mileage was 65,000.

Bad burning smell under acceleration to highway speed coming from air vents. Oil was found in the air filter housing and piping near mass air flow sensor.

I was leaving my house pulling a kayak trailer with one kayak on it, went about a half block and the engine slowed down and the Ford Explorer would hardly move. Was able to go around the block and make it back to my driveway. After stopping and restarting the problem was gone. I had the Ford Explorer towed to the dealer were I bought it, they checked it and said it didn't show a error code on the computer and drove it twice and could not make it happen so there was nothing they could do. I researched the problem and found out it is the electronic throttle body and they have changed over one million of them. Both you and Ford are aware of the problem but a recall was never issued. Also once this happens it will happen again until the problem is fixed. I have a vehicle with 38 thousand miles on it that is unsafe to drive and cannot get it fixed.

I purchased my vehicle in March of 2016. I first had issues with the braking system. I heard screeching and whirring as I drove the vehicle. Next, I had issues with the battery, battery acid leaked all over the battery, corrosion built up on the battery. Most recently, after servicing my vehicle, the power steering locked up. The computer read that there was power steering fault. I don't understand how I was able to purchase a vehicle off the dealership lot with all of the issues that the vehicle had.

I sent my vechical in two months for to be fix at drew Ford dealership. They also corrected a recall on the powersteering fault. Now the fault is back and the steering wheel is unmoveabl or extremely hard to move. They also claim this will not fall under the recall, because it has been remedy the first time. I am very upset with Ford, because this can be a 600-2000 dollar repair. Power steering should not go this fast, my car is barely 4 years old. I may have to trade it in for more reliable vechical like a Honda or Toyota. I want to support american companies. This expercience left me with a bad taste in my mouth.

This is a major safety concern. While driving an indication of a malfunction in the awd system shows on the dashboard & sync computer. The engine loses complete power and you must pull over and restart the vehicle to reset the on-board computer. This loss of power happens on the highway and is at great risk of causing serious issues to other traffic. Not to mention when I have my child in the vehicle. I have taken it to rosner Ford dealership in king george va (they couldn't find a issue 4 four times now). It happens with frequent and unregular intervals. I have repeatedly went back to the dealership to fix. The Ford motor company (through my experience with the service dept) seems as if they don't care even when I expressed the safety concern. I believe the computer problem is a bigger thing than realized. Hopefully this will help in getting add to the complaint list so Ford will fix the problems. Thank you. M. Gebstadt.