general problems of the 2011 Ford Explorer - part 1

The contact owns a 2011 Ford expedition. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, parts for the recall repair were not yet available. The contact stated that for two years, the dealer was repeatedly contacted; however, the contact was informed that the parts were not yet available. The manufacturer was contacted; however, the contact was informed that the parts were not available. The contact had not experienced a failure.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on the driver’s side windshield started to detach. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 21v746000 (suspension); however, the parts to perform the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available and were on back order. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was determined that the a-pillar trims needed to be replaced. The dealer informed the contact that the parts for the repair would not be available until December. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the front driver’s side and passenger’s side a-pillar trims were loosened. The contact used super glue to perform a temporary repair. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side a-pillar trim pieces became disconnected. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 24v031000 (structure); the VIN was included, but the vehicle had already been repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 240,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the front driver's side windshield trim detached. The vehicle was taken to the dealer where it was diagnosed with a fractured front windshield a-pillar trim. The contact received notification of NHTSA campaign number: 24v031000 (structure). The vehicle was taken to the dealer and was inspected, and the vehicle passed the inspection. The failure later occurred, and the vehicle was taken back to the dealer; however, the contact was informed that the repair was not covered under the recall repair. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 176,000.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the exterior a-pillar trim detached. No warning light was illuminated. The local dealer was contacted and confirmed that the parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front windshield trim on the drivers and the passengers sides trim detached. The contact stated that due to the failure, when it rained, the water filled up in the floor board of the vehicle. The dealer was made aware of the failure, however the contact was informed that the parts were not available. The contact received notification of NHTSA campaign number: 24v031000 (structure ) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 100,000. Parts distribution disconnect.

 the contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated both the driver's side and passenger's side windshield exterior trims had detached from the vehicle. The vehicle was taken to the dealer, where the trims were removed from the vehicle to prevent a road safety hazard. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 109,000. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact stated that the front windshield a-pillar trim had become loosened. The contact glued the trim back in place. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 140,000. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer where it was determined that a-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not made aware of the failure. The approximate failure mileage was 200,000. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts would not be available until 2025. The contact stated while driving 65 mph, the exterior a-pillar applique trim detached. The contact was not able to retrieve the part. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 230,000. Parts distribution disconnect.

See attached document for complaint.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehilce was taken to the local dealer where the exterior a-pillar trim was removed. The vehilce was not repaired due to parts being backordered. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the front passenger’s and driver’s side a-pillar trim pieces were unsecured. The failure mileage was 160,000. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 40 mph, there was an abnormal tapping sound coming from the passenger’s side window. The contact observed that the trim on the a-pillar was loose and had almost blown off the vehicle. The contact was able to continue driving and later was able to remove the damaged trim piece. The contact stated that the driver's side trim was also loosened. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2011 Ford Explorer. The contact received a notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the front driver-side a-pillar trim was loose and temporarily repaired with tape. In addition, the contact stated that the sealant on the driver's side a-pillar trim was deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000. VIN tool confirms parts not available.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was previously taken to the dealer, where an unknown windshield exterior a-pillar trim was replaced under the recall. Additionally, the contact stated that while washing the vehicle, the contact noticed that both the driver's side and passenger's side windshield exterior a-pillar trims were loose. The vehicle was taken back to the dealer, where the contact was informed that the recall parts were on back order, and the contact was informed that there was no record that the vehicle had been repaired in the past. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while her daughter was driving 45 mph, the passenger’s side a-pillar trim detached from the vehicle. The local dealer was contacted, and a mobile mechanic was sent to the residence. The vehicle was not repaired. The mechanic checked the front driver's side a-pillar trim and peeled an unknown part off. The mechanic informed the contact that both parts needed to be ordered. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side a-pillar trim detached and was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the rubber gaskets underneath the front driver's side and passenger's side of the windshield a-pillar trims were flapping against the windshield. The vehicle was taken to the dealer, where it was determined that both trims needed to be replaced; however, the parts were not yet available. The vehicle was not repaired. The contact used tape to secure the trims. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, a piece of the front driver’s side a-pilar trim detached and blew off onto the highway. The contact stated that a piece of the driver’s side a-pilar trim remained attached; however, the vehicle was temporarily repaired with tape. The local dealer was contacted; however, parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer for the air bag warning light being illuminated and the dealer diagnosed that the front passenger’s side air bag sensor had failed and needed to be replaced. The dealer informed the contact that the part was ordered; however, the vehicle was not repaired. The dealer was contacted regarding NHTSA campaign number: 24v031000 (structure); in February 2024 and the contact was informed there were no parts available for the recall repair. In July 2024 the contact received a letter stating that parts were available, and an appointment was scheduled for October 2024. At the time of the appointment, the dealer informed the contact that the recall repair could not be performed due to parts not being available. The manufacturer was made aware of the issue, and a case was opened. The failure mileage was approximately 30,000. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The contact stated that while driving approximatly 60 mph, she observed an unknown noise from the outside of the vehcile. The contact stated that when she opened the driver's door the pillar fell to the ground. Additionally, the contact stated that her hair got caught in the tar where the a-pillar was supposed to be. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximatly 200,373.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving 70 mph, the passenger’s side a-pillar trim flew off the vehicle. A local dealer was notified of the failure; however, the contact was informed that parts for the recall repair were unavailable. The manufacturer was made aware of the issue. The failure mileage was approximately 125,000.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and a second dealer, serra Ford kalkaska (408 w mile rd, kalkaska, mi 49646), were made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 mph, there was an abnormal sound coming from the a-pillar on the passenger’s side of the vehicle. The contact stopped the vehicle and observed that a part of the trim on the a-pillar near the top of the trim had loosened. The contact had not taken the vehicle to a dealer or repair facility. The vehicle was not repaired. The failure mileage was approximately 188,000. VIN tool confirms parts not available.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while she was washing the vehicle with a garden hose, the driver's side of the a-pillar detached and separated from the vehicle. The contact was unable to reinstall the trim piece. The contact stated that recently the passenger’s side a-pillar trim became loosened. The failure mileage was 58,519. Parts distribution disconnect.