general problems of the 2011 Ford Explorer - part 2

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v301000 (structure) in February 2024. The contact had been calling a dealer for several months but was informed that parts were not yet available. The manufacturer was contacted for parts availability and was informed that parts were anticipated by April 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver’s side a-pillar trim had become detached and flown off the vehicle after an inspection. No warning lights were illuminated. The approximate failure mileage was 177,000. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000(structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70-72 mph, the contact heard an abnormal popping sound, and the driver's side windshield exterior a-pillar trim separated and flew off. Additionally, the contact stated that the passenger's side windshield exterior a-pillar trim had detached. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had noticed that the trim on both a-pillars were loosened. The contact stated that the trim pieces had not detached nor separated from the vehicle. The failure mileage was approximately 160,000. VIN tool confirms parts not available.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at approximately 75 mph, the driver's side a-pillar trim flew off hitting the driver's side mirror and cracked the mirror and casing. The vehicle was taken to the residence. The contact received notification of NHTSA campaign number: 24v031000 (structure), however, the part to do the recall repair was unavailable. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 229,000.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior a-pillar trim had separated from the vehicle while driving. The vehicle was taken to the local dealer and was inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 55,000. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver’s and passenger’s side front windshield exterior a-pillar trims detached and flew off the vehicle. In addition, the contact stated that the failure had started two years ago, and the vehicle was taken to the dealer several times; however, the vehicle was not repaired. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 96,000. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact stated while driving on several occasions at various speeds, there was a sound of air coming from the driver’s and passenger’s side of the windshield. The vehicle was taken to a dealer on several occasions where it was determined that the upper a-pillar trims and clips needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 143,000.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 60 mph he observed that the trim on the right and left a pillars had lifted up and had been blown off of the vehicle. The contact stated that this was prior to receiving the recall notice. The contact had taken the vehicle to a local dealer who had replaced both pieces of trim. The failure mileage was 146,682. VIN tool confirms parts not available.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the trim panels detached from the windshield. The vehicle was not diagnosed. The contact stated that he repaired the vehicle. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 110,000.

The contact owns a 2011 Ford Explorer. The contact stated that while observing the vehicle, the a-pillar trim on the driver's and passenger's side was detaching. The contact stated that there was water leaking inside the vehicle on both the driver's and passenger's side. The contact stated that mold and mildew was growing inside the vehicle and there was a mildew odor. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side windshield trim detached and flew off the vehicle. The contact stated that shortly afterwards, the passenger's side windshield trim fractured. The vehicle was taken to an independent mechanic and the passenger's side trim was reattached. The contact stated that due to the wind, the failure reoccurred. The contact applied tape to the area to hold the windshield trim in place. In addition, the vehicle was taken to the dealer however, the contact was informed that parts were not yet available. The contact received notification of NHTSA campaign number: 24v31000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact stated that water was leaking into the vehicle from the roof rack. The vehicle was not taken into a dealer or independent mechanic. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure and current mileage was 85,000.

The contact owns a 2011 Ford Explorer. The contact stated that water was leaking into the vehicle through the rear passenger seat belt area. The vehicle was taken to the dealer. The manufacturer was made aware of the failure. The failure mileage was 50,000 and the current mileage was 56,000.