general problems of the 2012 Ford Explorer - part 1

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the part was on backorder. The contact stated that the vehicle could not be registered in the state of California due to the incomplete recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v0311000(structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the vehicle made an unusual loud sound. The vehicle was driven to the shoulder of the road. The contact stated that upon inspecting the vehicle, the contact noticed that the front passenger's side windshield exterior a-pillar trim had separated from the vehicle and flown off. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 147,012. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at 55 mph, the a-pillar trim detached from the vehicle. There were no warning lights illuminated. The contact called the local dealer, where it was previously repaired under NHTSA campaign number: 24v031000 (structure). The dealer informed the contact that the parts were being ordered. The manufacturer was not contacted. The failure mileage was approximately 150,000.

The contact owns a 2012 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on the driver’s side windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer had gone to the residence and diagnosed the vehicle and determined that the a-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 176,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact noticed that the passenger's side windshield exterior a-pillar trim had detached. The vehicle was taken to an unknown dealer, where it was diagnosed with the passenger's side windshield exterior a-pillar trim adhesive failure. The vehicle was not repaired. After investigating the failure, the contact became aware that the VIN was included in NHTSA campaign number: 24v031000 (structure), which the contact related to the failure; however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side a-pillar trim was loosened. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 150,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

See attached document for complaint.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving 60 mph, the driver's side a-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that on a separate occasion, while driving 60 mph, the driver's side a-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the driver's side a-pillar trim had detached. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that upon inspection, the adhesive on the front driver’s and passenger’s side a-pillar trims were deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact stated that while driving 25 mph, her grandson who was occupying the second-row driver's side seat informed the contact that the seat belt had failed to remain buckled. The contact pulled over to the side of the road and moved her grandson to the second-row middle seat. The contact stated that the plastic on the second-row driver's side seat belt clip was fractured and had detached, which caused the seat belt to not buckle as needed. The contact also stated that the plastic on the second-row passenger's side seat belt clip was fractured, but the seat belt was able to be buckled. The local dealer was notified of the failure and referred the contact to the manufacturer. The manufacturer was notified of the failure and assisted the contact in scheduling an appointment with another dealer. The vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior a-pillar trims had fractured and had partially separated from the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 45 mph, the driver’s side a-pillar trim detached. The contact was unable to retrieve the a-pillar trim due to oncoming traffic. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 230,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact stated while driving 60 mph on the interstate, the exterior a-pillar trim detached from the vehicle. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would become available. The failure mileage was 96,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2012 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side a-pillar trim detached. Additionally, the detached trim struck the front windshield, and the impact caused a crack in the front windshield. The contact stated that the failure occurred while driving on the highway. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 23v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the front driver’s side and passenger’s side trim panels had detached from the vehicle. The local dealer was notified of the failure. The failure mileage was 238,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver’s, and passenger’s side a-pillar trim detached. The contact had received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior a-pillar trims were loose, and the rubber gaskets underneath the trims were dry rotted. The vehicle was taken to the dealer, where it was inspected but was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached and flew off the vehicle. The contact stated that the corners of the front windshield were uncovered. In addition, the contact stated that the remaining front windshield trim was detaching. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirm parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the a-pillar trims were removed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving 55 mph, the driver's side a-pillar trim loosened. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, while driving 55 mph, the front passenger’s side a-pillar trim loosened. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 92,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 mph, the passenger’s side a pillar trim became loosened and was flapping in the slipstream. The contact stated that a piece of the trim had fractured. The contact stated that a dealer was contacted and advised the contact to bring the vehicle in for service. The vehicle was taken to the dealer and the contact was informed that parts to repair the vehicle were not yet available. The contact stated that the trim on the driver's side a-pillar had loosened and fractured. The contact stated that a small crack had formed on the upper left corner of the driver's windshield. The failure mileage was approximately 185,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at approximately 60 mph, the exterior a-pillar trim detached from the vehicle. The contact stated that the failure reoccurred, and the exterior b-pillar trim also detached from the vehicle. The vehicle was taken to an independent mechanic where the parts were replaced; however, the failure reoccurred and both trims detached from the vehicle. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 175,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact stated while driving at a undisclosed speed the structure of his front windshield detached and impacted with the side passenger window. The contact received notification of NHTSA campaign number 24v031000 (structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that no parts are yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford Explorer. The contact stated that while his wife was driving at 65 mph, a pillar trim detached from the vehicle. The local dealer was not contacted. The contact received notification of NHTSA campaign number: 24v031000 (structure) however the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure was approximately 168,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The contact stated that while driving at approximately 45 mph, the driver-side exterior a-pillar trim flew off. The dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer wasn't notified of the failure. The failure mileage was approximatly 36,000.

The contact owns a 2012 Ford Explorer. The contact stated while driving at 70 mph, the a-pillar trim detached. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 180,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached. The contact stated that there were missing pieces of trim, and pieces of detached trim were loose and flapping. The dealer was not made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 70 mph, there was an abnormal sound from the driver's side windshield and observed that the trim on the a-pillar was loose and was striking the windshield and side mirror. The contact stated that the trim was taped down. The failure mileage was approximately 43,000. VIN tool confirms parts not available.