general problems of the 2012 Ford Explorer - part 2

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the a-pillar trim on the front windshield started detaching. The contact could hear the wind coming into the vehicle from the windshield while driving at various speeds. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 110,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The contact stated that the a-pillar trim was loose. There were no warning lights illuminated. The contact called the local dealer, who confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The failure mileage was unknown.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000(structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving on the highway at 70 mph, the driver’s side a-pillar trim detached from the vehicle. The contact was unable to recover the trim piece. The local dealer was contacted; however, the vehicle was not repaired. The approximate failure mileage was 138,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the a-pillar trim had started detaching on the driver’s and passenger’s side front windshield. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 170,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the passenger's side a-pillar trim detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the a-pillar trim had detached from the vehicle. The dealer and cavalier Ford greenbrier (1515 s military hwy, chesapeake, va 23320) were made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the molding around the driver's side windshield was detaching. The contact had purchased and secured the molding with adhesive. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 60,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the a-pillar trim was detaching from the front windshield and allowing water to leak into the vehicle. The contact temporarily sealed the windshield with tape. The dealer was contacted and confirmed that the part for the repair was unavailable. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the a-pillar trims on the driver’s and passenger’s side of the windshield had started to detach from the vehicle. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 174,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger’s side and driver’s side a-pillar trims were loose. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact stated while driving 60 mph, the trim around the front windshield detached and struck another vehicle. The other driver chased the driver. The contact continued to drive to the residence. The contact noticed that the trim had detached when she reached her destination. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while her daughter was driving at approximately 65 mph, the driver's side a-pillar trim detached and blew off the vehicle. The contact recently received notification of NHTSA campaign number: 24v031000 (structure), and currently the passenger’s side a-pillar trim had loosened up. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The contact stated that while the vehicle was parked, the black rubber lifted from the windshield. The contact stated that on several occasions while driving at various speeds, the trim was hitting the windshield. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 146,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that water was leaking into the vehicle through the a-pillar trim clip. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The approximate failure mileage was 136,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was initially made aware of the issue and confirmed that parts were not yet available. The contact also stated that a mechanic from the dealer went to the contact's workplace and inspected the vehicle. The mechanic determined that the trim clips needed to be replaced; however, parts were on backorder. The contact stated that the passenger’s side a-pillar trim clip had blown off while driving at highway speeds. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 207,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed the deterioration of the front windshield trim. The contact stated that the front windshield trim was fractured and severely damaged. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The contact stated that a written document was mailed to the manufacturer regarding the incomplete recall repair and the condition of the vehicle. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact stated while his wife was driving 45 mph, she became aware that the electric power steering was not functioning properly with the "service power steering” message displayed. No warning lights were illuminated. The vehicle was taken to the dealer, and it was diagnosed and determined that the rear suspension toe link needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 19v435000 (structure) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 130,000.

The contact owns a 2012 Ford Explorer. The contact stated that while driving approximately 35-40 mph, the trim around the windshield suddenly detached from the vehicle. The contact took the vehicle to the dealer who confirmed that it was a known failure. The contact was informed that the trim needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2012 Ford Explorer. The contact stated while driving 65 mph, the passenger's side windshield trim panel separated and flew off the vehicle. The contact veered to the side of the road. The contact was able to continue driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 72,000. The VIN was unavailable.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000(structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior a-pillar trims had separated and flew off the vehicle while driving. The local dealer was contacted several times and was notified of the failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The contact stated that while driving the driver’s side a-pillar trim detached and flew off. The vehicle was taken to an independent mechanic where it was diagnosed that the a-pillar trim needed to be replaced. Additionally, the contact stated that while the vehicle was parked, the trim pillars on the rear windshield cracked. The manufacturer was not notified of the failure. The failure mileage was approximately 35,000.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000(structure); however, the part to do the recall repair was not yet available. The contact stated that upon purchasing the vehicle, the trim on the lower part of the windshield detached and was loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. Additionally, the contact stated that there was an abnormal sound coming from the steering wheel, while driving, while making left and right turns, and even while the engine was turned off. The contact stated that the failure had persisted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 125,000.

The contact owns a 2012 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 19v435000 (suspension) and 24v031000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving 45 mph, there was a loud sound of air coming from the windshield. There were no warning lights illuminated. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The dealer informed the contact that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 156,000. VIN tool confirms parts not available for NHTSA campaign number: 24v031000 (structure). Parts distribution disconnect for NHTSA campaign number: 19v435000 (suspension).

The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 65 mph, the exterior a-pillar trim detached from the vehicle and flew off. The contact purchased the trim piece and replaced the trim piece three times; however, the failure reoccurred. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact stated that after driving the vehicle and arriving at the destination, the contact noticed that the front driver's side windshield exterior a-pillar trim had separated from the vehicle. The contact later received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and sent a mobile technician to the residence for the vehicle inspection. The technician noticed that the front passenger's side windshield exterior a-pillar trim was detaching and removed the trim to prevent a safety hazard. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 19v435000 (suspension) and 24v031000 (structure); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving at 45 mph, the windshield had a loud air sound. There were no warning lights illuminated. The vehicle was not then taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired for the failure as the dealer had informed the contact parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 156,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 70 mph, the driver’s side windshield trim panel detached from the vehicle. The vehicle was taken to the local dealer who installed a replacement panel to fix the failure. The contact stated that the passenger’s side windshield trim panel also experienced the same failure. The contact stated the failure had occurred twice on the driver’s side windshield panel and twice on the passenger’s side panel. The manufacturer was not notified of the failure. The failure mileage was 82,000.

The contact owns a 2012 Ford Explorer. While driving 65 mph, the plastic trim between the front windshield and the front passenger door detached and blew away. Mullinex Ford in mobile, alabama was made aware of the failure and stated that the part was not included in a recall. The dealer referred the contact to the manufacturer. The manufacturer was made aware of the issue and stated that there was no recall or reports of the failure. The failure mileage was 123,317.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 75 mph, there was an abnormal snap and the contact saw the trim piece of the front windshield detach from the vehicle. The vehicle was taken to an auto glass shop and the vehicle was repaired; however, the failure recurred. The trim panel had been replaced 3 times. The contact fourth set of trim panels had cracked and needed to be replaced. The contact stated that the sets of trim panels were purchased from and installed by the same two companies each time. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 50,000. VIN tool confirms parts not available.