general problems of the 2013 Ford Explorer

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side a-pillar trim detached from the vehicle and was loose. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2013 Ford Explorer. The contact stated that on several occasions while in reverse(r), the back over prevention camera went black and remained black. The contact stated that occasionally while driving the message “camera unavailable - please contact dealer" message was displayed. The contact stated that on several other occasions, while driving at various speeds or while in reverse(r), there was a beeping notification was heard and a message that a "vehicle was coming from the left or right side" was displayed without a vehicle being nearby. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 144,000.

The contact owns a 2013 Ford Explorer. The contact stated that the vehicle was purchased in late 2024, and approximately six months later, the rearview camera failed. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "rear camera unavailable - contact your dealer" was displayed. The local dealer was contacted and referred the contact to the NHTSA hotline for assistance. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 75,000.

The contact owns a 2013 Ford Explorer. The contact stated that on several occasions while in reverse(r), the camera image was fluctuation on and off, and the image then froze intended and the back over prevention camera became inoperable. Additionally, the message to "contact the dealer" was displayed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 78,000.

The contact owns a 2013 Ford Explorer. The contact stated while attempting to reverse, the contact noticed the rearview camera displayed a blank screen. The vehicle was not taken to an independent mechanic or dealer to be diagnosed. The contact stated that the failure had occurred on several occasions. The vehicle was repaired. The manufacturer was notified, opened a case, and informed the contact that the VIN was not under recall. The contact related the failure to NHTSA campaign number: 25v315000 (back over prevention); however, the VIN was not included in the recall. The contact was referred to the NHTSA hotline for assistance. The failure mileage was 108,000.

The contact owns 2013 Ford Explorer. The contact stated that after starting the vehicle and shifting into reverse(r), the image on the screen was fuzzy. The message “rearview camera not available” was displayed. Neither the dealer nor an independent mechanic was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 25v695000 (back over prevention); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 101,000.

The contact owns a 2013 Ford Explorer. The contact stated that the back-up camera was turning on and off independently. The contact stated that while reversing, the screen went black and then turned on. The message to contact the dealer was displayed. There were no warning lights illuminated. The contact called the local dealer and was informed that there was no recall on the VIN for the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The manufacturer confirmed that there was no recall coverage for the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 100,000.

The contact owns a 2013 Ford Explorer. The contact stated that the rear camera was intermittently inoperable while reversing. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA campaign number: 25v159000 (back over prevention); however, the VIN and the model year were not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 99,000.

The contact owns a 2013 Ford Explorer. The contact stated that while operating the vehicle in reverse the backup camera display screen turned black and no image displayed. The contact indicated that the failure caused a rearview visibility hazard for the driver. The cause of the failure was not yet determined. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not contacted. The failure mileage was 141,000.

The contact owns a 2013 Ford Explorer. The contact stated that while shifting in reverse, the rear-view camera intermittently displayed distorted or blank. No warning lights was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the camera wirings had rusted then informed that the vehicle was included in an undisclosed recall then advised to take the vehicle to the dealer. The contact stated that she notified the dealer where she was informed that the VIN was not included in a recall and advised to contact the manufacturer. The vehicle was not repaired. The manufacture was notified of the failure and the contact was advised to call the NHTSA hotline. The failure mileage was approximately 120,000.

The contact owns a 2013 Ford Explorer. The contact stated that rear back of camera has become inoperable. The system not available message was displayed. The contact called the local dealer but vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 155,000.

Back over prevention - back up camera is going black or is showing a mirror image. Available for inspection. Danger to driver and passengers as well as those outside the vehicle as they cannot be seen through the camera. Problem is consistent with each time vehicle is in reverse. No warnings presented by the vehicle and dealership has not looked at the issue.

The contact owns a 2013 Ford Explorer. The contact stated while reversing, the rearview camera turned blank. The contact stated that a message to contact dealer was illuminated. The contact stated that the failure had been reoccurring intermittently. The dealer was notified of the failure and informed the contact of an unknown recall associated to the failure; however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 85,000.