Sensing System Camera problems of the 2013 Ford Explorer

The contact owns a 2013 Ford Explorer. The contact stated that the rearview camera was intermittently inoperable while reversing. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 174,000.

The contact owns a 2013 Ford Explorer. The contact stated that the rearview camera intermittently failed to display a rearview image while reversing with a contact the dealer message displayed. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 51,000.

My rearview camera is faulty. When it works, the pictures are reversed. For example if a vehicle or person is coming from the left, it will show it/them coming from the right. The camera often just stops working and the screen is blank. I have seen recalls on Ford vehicles with faulty rearview cameras stating my exact symptoms yet my vehicle is not included in this recall. I have called my local dealership and Ford customer service, corp. And have also been told I must wait for a recall although this same problem is identified on Ford vehicles. Please give me guidance on what I can do for my local Ford dealer to fix this problem which has been identified by the manufacturer as a safety problem which increases the risk of a crash, which can lead to property damage or injury to people behind the car, especially small children. Thank you for your prompt attention to this very dangerous situation. I have not had a crash yet but have had many abrupt stops. Please contact me for any further questions or information.

The contact owns a 2013 Ford Explorer. The contact stated that the backup camera failed to work as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 128,000.

The contact owns a 2013 Ford Explorer. The contact stated that while reversing, the rear-view camera displayed a distorted image in the opposite direction of the location. Additionally, the rear-view camera also displayed lines across the image. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the rear-view camera needed to be replaced. The manufacturer advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 57,000.