Other Fuel System Pump problems of the 2013 Ford Explorer

Tl- the contact owns a 2013 Ford Explorer. The contact stated that when attempting to start the vehicle, the vehicle would hesitate to start. The contact stated that they would have to turn the ignition key about 3 or more times before the vehicle would start. The contact took the vehicle to a certified mechanic who diagnosed the fuel pump needed to be replaced. The vehicle had not been repaired. The certified mechanic stated that the vehicle failure related to NHTSA campaign number: 15v812000 (fuel system, gasoline) however, the contact learned that the VIN number was not included. The manufacturer was not made aware of the issue. The approximate failure mileage was 147,000. Gl.

Tl the contact owns a 2013 Ford Explorer. The contact noticed a fuel leak around the fuel pump above the fuel tank. The failure was repaired by an independent mechanic. The contact called several unknown dealers and was informed that the vehicle was not included in a recall. The manufacturer was not contacted. The failure mileage was 95,000.

The contact owns a 2013 Ford Explorer. The contact stated that there was a strong odor of fuel inside the vehicle. The contact and his children became ill. The vehicle was taken to a local mechanic where it was diagnosed that there was a leak in the fuel pump. The dealer was notified of the failure. The failure mileage was 70,000.

Purchased 2013 Ford Explorer with around 33k miles on it. Shortly after I had it I noticed gas odor in garage and dismissed it thinking it was lawn mower etc. Then over a short time realized the odor must be coming from car and the odor was more evident after I fill up with gas. I looked on line to find out there is a recall on leaky fuel tanks and when I called Ford was told my VIN # isn't included in the recall. But, I smell gas! the odor was so strong this morning I was scared to start it, not knowing what would happen. I've only had this vehicle 5 months now, purchased used. Today I have my car at a dealer/mechanic that confirmed the odor coming from gas tank, they will keep it overnight and check where the leak is coming from. I was told if its from "fuel pump" the manufacture warranty might cover costs if its from the "filler neck" it will not be covered. At this point I would love to get rid of this vehicle. We also had to buy a new ac only 3 months after I purchased the car. . . Long story there too!!! costing me more $ than its worth and I will never buy a Ford again!.

My 2013 Ford Explorer has been at the dealership for 3 weeks now and still no replacement parts for the fuel pump. I have contacted Ford directly 3 times and they can't give me an answer and have been in constant contact with the dealership and no one can tell me when this part will be ready. I have been given a rental but it is a chevy impala, not anywhere near the size of my Explorer, and had to fight to get that as they only pay for a compact car. I have two young children and this is summer time and we are doing a lot of traveling that is very difficult without my Explorer. It would be nice if someone could give me an answer about how much longer this is going to take. I am beyond frustrated and ready to ask Ford for my money back so that I can buy a different vehicle but I assure you they won't do that. What is even more irritating is I am paying a monthly payment and insurance on a car I have been without for almost a month. Someone needs to step up and get these parts out to the dealerships. I also did not know about this recall until reading an article about it. Nice to know that I was never notified by Ford!!.

From my Ford Explorer limited (with 5000 lbs factory installed tow package), there was a high smell of gasoline after fueling vehicle. Odor did not diminish. I brought the vehicle to MA dealership, (5-17-13), where mechanics determined that gas tank was leaking. Parts not easily available. Gas tank and fuel pump had to be replaced. I spoke with Ford ne regional mgr, cynthia, and requested an upgrade to my warranty from 5yr to 7yr. She said, "Ford does not pay for pain and suffering," after I said that this was a serious fire safety hazard. She told me that nothing happened so it can't be considered. No upgrade allowed! and she also told me that "parts break, and have to be fixed. !" after 11 consecutive days at the dealership, the car was fixed by 5-28-2013. The myfordsync system has been a nightmare. It has been serviced 10+ times since purchase in 9-2013. Complete failure to work has happened. Blank screen, no backup cameras. Very expensive vehicle. I spoke with the dealership manager about a warranty upgrade, but he has not responded to my questions, even though he said that he, "has never seen this gas tank problem. " this car has required more than 15 days of repair in the first seven months, and it is well under 15,000 miles. The current gas mileage is well under the sticker mpg of 26 highway. It is ranging from local of a best of 19 mpg to a best of (highway) 21mpg. Towing it is 14 mpg to 15. 4mpg.

The fuel pump started to come apart under normal driving condition releasing raw gas fumes into the passenger cabin. This defect made the car unsafe to drive.